Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked with Astrid the manager for parkhead Glasgow. We paid our life savings of £6,000 for a holiday of a lifetime following my husband's heart surgery. We booked seats and informed Astrix if was due to heart surgery. She failed to tell us that our return flights we have to wait 12 hours to board plane which my husband is not fit for. It's a disgrace they are all about making money. I would never book again with them. She also failed to return my calls after the.money was paid .”

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Posted 5 years ago

“We normally go 5 holidays a year with different companies and have never complained. We booked a cruise costing nearly £6.000 in barrhead travel parkhead with Astrid the manager for 10 days over Xmas. We booked seats going to new York as my husband just had heart surgery and we made made Astrid aware of this. She never mentioned that we would have to wait in new York for 12 hours for our return flight home in January we only found out when she posted out our tickets 2 weeks before our holiday. If we were made aware that we would wait 12 hours to board our plane after he had heart surgery we would never have booked the holiday. We were very disappointed in Astrid with her being the manager I would have expected more. We are now dreading going on holiday after spending our life savings.”

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Posted 5 years ago

“Excellent service and extremely helpful staff members at your Cameron toll branch even got a decent cup of coffee in a proper mug”

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Posted 5 years ago

“You people are lucky the Glasgow branch is a downright disgrace i asked for recording of telephone conversations with my son and after a lengthy battle i got there edited version i will not be leaving this 792 pound for a 6 day break in Scotland must be the biggest rip off of the year a disgrace a vulnerable person into the bargain”

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Posted 5 years ago

“over the years we have been to all the travel agents in the town of Dunfermline we will never go past Barrhead travel and in particular Debbie she makes everything so painless for us she knows what we want and we feel so comfortable with everyone”

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Posted 5 years ago

“Got the holiday we wanted at the price we were prepared to pay and all done super quick on the phone. excellent service from Elly at Glenrothes branch.”

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Posted 6 years ago

“Jenu Aiyappau, Aberdeen branch, went to great lengths to put together a complicated holiday with lots of transfers, different hotels and some guided trips. She did this in a friendly but very professional way. Excellent service.”

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Posted 6 years ago

“Speedy service, friendly staff and good prices”

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Posted 6 years ago

“Superb We were let down by another company and rand Barrhead with a seemingly impossible wish list. Within an hour it was sorted. We have previously used Barrhead and will now only isse them in future.”

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Posted 6 years ago

“Third cruise booking always great service, nothing too much trouble, competitive prices, kept unto date at all stages, would not go elsewhere. Many thanks Taylor and all the staff”

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Posted 6 years ago

“I was very happy with the professional advice from Laura and her team leader (? Ryan ) who had time and patience in helping me decide upon the holiday I wanted. I was extremely satisfied with the overall service I recieved when I finally booked this holiday. I am looking forward to this special holiday for my husbands 60th birthday. Thank you.”

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Posted 6 years ago

“My sister and I got the holiday we wanted Rebecca was very customer friendly very polite and so helpful very happy 😊”

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Posted 6 years ago

“Barrhead Travel have always been helpful and efficient when booking our cruises. We have recently booked another cruise with Celebrity cruises for 2019 through Barrhead Travel & Greig Brown was very helpful .”

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Posted 6 years ago

“Emma at your Hamilton office was excellent in arranging are forthcoming holiday to Canada and America.We were very satisfied with the price she obtained for us, particularly as there were several flights involved. We have previously booked cruises with your Hamilton office and have always found the staff very helpful.”

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Posted 6 years ago

“Very efficient throughout whole booking process.The lady who dealt with our booking was very knowledgeable and extremely helpful.”

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Posted 6 years ago

“Euan of Dundee Barrhead Travel made planning our trip seem effortless , we had asked for a slightly different package but then on receiving an email from Barrhead we decided to add on a cruise , Euan searched out 4 different intineraries taking into consideration our preferences. Well done .”

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Posted 6 years ago

“I was struggling to book a flight and popped into Newton Mearns branch. Angela was excellent she put the flight together very quickly. A first class service, well done.”

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Posted 6 years ago

“thanks Edinburg Barrhead for booking my trip to Bali all ran well first class, would always recommend you. thanks Alex and Sheeagh Robertson”

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Posted 6 years ago

“Quick and got us a fantastic deal thank you”

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Posted 6 years ago

“Angela at the Newton Mearns branch was extremely proficient in helping us choose the hotel, nothing seemed to be a bother to her and she did not rush us in any way to make the booking.”

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Posted 6 years ago

Barrhead Travel is rated 3.3 based on 489 reviews