Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

“It was our first trip to Canada and the Barrhead team tailored their package to suit our requirements. They were very helpful and flexible, which, together with their knowledge of Canada, helped to create a superb holiday at a reasonable cost. Over the 3 weeks of our stay there were a few glitches - one of the hotels wasn't to the standard we would have expected but, other than that, overall the holiday was amazing.”

Helpful Report

Posted 5 years ago

“We have frequently booked with Barrhead Travel in Clydebank. On this occasion we booked a holiday to Benidorm. The staff were very helpful as usual. It was a Thomas Cook holiday on an Easy Jet Plane. Initially I was not happy with that. We stayed at the Flash hotel, the staff in the hotel were really helpful. The flights were very good and everything went to schedule. My only complaint would be the length of time on the bus, leaving Benidorm, on our return to Alicante Airport. We were over an hour before we left Benidorm as we were touring lots of other hotels collecting other holiday makers. We were almost two hours in total! I Will definitely go back to Barrhead Travel at Clydebank but I doubt if I will ever return to Benidorm.”

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Posted 5 years ago

“We used Barrhead travel for our Canadian Adventure our consultant was Scott Mcmillan (Glasgow Office) I believe, nothing was to much to, had a question or not understood something - ask and you got the answer, nothing was to trivial.. It could not have been better, it was perfect. Stand up Scott take a bow. What ever our next adventure will be done via Barrhead travel.”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“Went to the Falkirk High Street shop, dealt with an agent called Karen H an older women, apart from the holiday being expensive for what we required (This is because they are commission based so the more expensive the holiday the more they make) Once she found out where I worked she knew a man and wife from there she started to tell me personal things about them and was quite abusive towards them, I was shocked and found this to be extremely unprofessional. I know the couple then complained to the manager of the shop where she received a slap on the wrist. After what she was saying I thought she would have been sacked. Just goes to show their customer service is very poor and they are basically only after your more I will never go back to the shop I would advise anyone thinking of using this place best avoid.”

Helpful Report

Posted 5 years ago

“Very poor aftersales service. Barrhead have taken 10 months and not yet refunded me for their failure to provide transfers in Hong Kong. Leaving my wife and I to make our own arrangements. They agree they failed but do not seem interested in resolving this.”

Helpful Report

Posted 5 years ago

“I went on a pilgrimage to Lourdes with Barrhead Travel, Clydebank. This was my fourth time with them. Everything was brilliantly organised from we left Edinburgh. I cannot thank Anthony and Melanie enough for their care and attention throughout our holiday. They were with us the whole week, making sure everyone was happy. The hotel, Astoria Vatican has great staff and great food. I will be back.”

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Posted 5 years ago

“used Barrhead travel on many occasions and always found a first class service.”

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Posted 5 years ago

“I booked online and it was so easy. I received great email communication from Barrhead Travel and the My Booking portal makes everything simple - from making payments to getting all your travel info. The holiday choice and prices were really good too.”

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Posted 5 years ago

“Very happy with service staff very helpful”

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Posted 5 years ago

“I never used Barrhead travel before but will be using them again. Delta with Conor who was excellent. Nothing was too much trouble and got us the best price for money deal. We are so happy with it”

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Posted 5 years ago

“Craig Cherrie at Cameron Toll total gem. I had no idea where I wanted to go on holiday he was exceptionally patient and looked at lots of holidays for me, I have booked with your company before and he is the reason I go back. This agent deserves a huge pat on the back just wish there were more people like him. As a result of the effort and time Craig gave I booked my holiday with him and going forward will use your company in the future. Thanks Craig for being a star.”

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Posted 5 years ago

“We have used Barrhead many times and once again the service was excellent. The gentleman was so helpful and the price excellent.”

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Posted 5 years ago

“Have dealt with St James Centre, Edinburgh and now Hanover Street when centre closed for years. Have already booked 2 trips for this year and another for next year. The lady we deal with is 1st class and we can’t speak highly enough about her knowledge/expertise and helpfulness - she is a treasure.”

Helpful Report

Posted 5 years ago

“We have spent 8k over last three years . We were considering Cyprus , went to Braehead and after spending time with a junior member of staff a senior cane in , we were sold a deal in Cyprus with a swim up room, my daughter loved it , today an email to say your swim up room is one floor up , Mis sold”

Helpful Report

Posted 5 years ago

“Fantastic customer service as always.”

Helpful Report

Posted 5 years ago

“Got me. Good holiday at a great price”

Helpful Report

Posted 5 years ago

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Barrhead Travel Reviews