Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family booked a tui holiday to Cape Verde with Barrhead travel. After booking my daughter became pregnant and was medically advised not to travel to Cape Verde due to it having the zica virus. We informed Barrhead travel and this is where the fun began. We were checking other tui holidays in Europe that we could transfer to online and quoting Barrhead travel the prices being advertised. Barrhead then started quoting us prices which were astronomically higher than what was being advertised online with tui. Barrhead were blaming tui and tui were blaming Barrhead. Finally after months of backwards and forwards between the 2 we finally settled for an all inclusive holiday in Greece which was grossly overpriced but our holiday was drawing ever closer and we had to book something. My family and I book regularly with Barrhead travel but this experience has left a sour taste in all of our mouths and we won't be booking with them again”

Helpful Report

Posted 6 years ago

“Quick to take my money but when I cancel my holiday I’m still waiting for a refund 3 months on!! Saying that it was an oversight and they didn’t no anything about it! Yet there still never seems to be a manager available to process my refund..will not be using again!”

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Posted 6 years ago

“Worst travel company ever, will sell anything and lie just to make money, not interested in customers wants needs or service .....poorest service I have ever received! DON’T BOOK YOUR HIDAY WITH THIS COMPANY!!!!”

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Posted 6 years ago

“Such a bad service, before we paid so friendly, after... Nothing was working properly. They book our flights with the wrong names, liars the hotel was not centric (we had to spend a fortune getting to town everyday), they did not tell us we had to book our flight sits, and I could keep going on... Definitely NEVER AGAIN.”

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Posted 6 years ago

“NEVER AGAIN....... If you want good competent service, Barrhead Travel is not the place to go..”

Helpful Report

Posted 7 years ago

“Worst Company ever dealt with. Totally ruined our booking and refused to admit their mistakes. Avoid at all costs and book yourself!”

Helpful Report

Posted 7 years ago

“Well where do I start with this? This company is only interested when your thinking of spending money and increasing their commission. Aftersales is a complete Joke, not sure how they won "Best Travel agent of the Year " 7 times, I can only think that it must have been for opening the shop up on time as its certainly not for their after sales, customer service. Party of 4 booked a cruise, and I still don't have the tickets less than 48 hours before we go on holiday, then when they did send them , they only sent 2 travellers tickets. I am actually at the stage where the stress of getting my tickets are making me physically sick. I have gave this review one star, and that's too much for them. One very unsatisfied customer.”

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Posted 7 years ago

“Everything absolute wrong! Don’t book with them”

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Posted 7 years ago

“Def not, shambles!”

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Posted 7 years ago

“Booked cruise to New Zealand with Barr head Gyle branch - 2 nights hotel pre-cruise in Auckland and 2 nights post cruise in Sydney. All went well until we noticed that agent had booked hotel in Sydney supposedly 'near Darling harbour ' fortunately we know Sydney and when checking paperwork - hotel was in suburb of Parramatta which is 30 K from city centre ! To add insult it was non- refundable. We booked a more suitable hotel at cost to ourselves which was excellent then discovered that Barrhead had booked our private transfer to airport for 12 md --- flight left at 10 pm ! 30 min drive from hotel to airport -on querying at store we were told to phone and change times when we were in hotel - this proved impossible as agent insisted that Barrhead had to do from UK ! Gave up and got taxi at more cost ! To date had very little satisfaction from manager at Gyle branch”

Helpful Report

Posted 7 years ago

“I paid for selected seats only to find that on checking in 14 days ahead of the flight there were no seats together available. I could only have seats that were rows apart. The company blamed me by saying I should have checked in 90 days prior to the flight. What they failed to see is that payment should guarantee selection otherwise why pay? This company treats customers with contempt. I have asked advice from ABTA and await their reply”

Helpful Report

Posted 7 years ago

“I went into Barrhead Travel with the intention of booking a summer holiday. I got the impression that the sales advisor was completely disinterested and the options offered didn’t match what I had asked for. I was advised that she would email some other ideas for holiday but that didn’t happen. Don’t waste your time , use another agent or book online.”

Helpful Report

Posted 7 years ago

“Went into the Silverburn branch looking to book a family holidaty. We walked out in the end as the girl who was meant to be serving us was worse than useless. Sat looking at her screen for nearly 20 minutes and nothing! Complete waste of time.”

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Posted 7 years ago

“Since I booked a holiday last year art a cost of £10.000 plus I have experienced no end of problems, as I would have lost my deposit of £3000 id I had cancelled I carried on with the booking.Tried to charge me for holiday insurance which I never asked for then argued about getting a refund saying that I Must have asked for it, always getting different people to deal with no continuity, different info from different people mostly wrong. The last straw was on my return we travelled premium economy to Miami and the should have been on to Edinburgh no flights due o the bad weather,so BA put us on the Glasgow flight in economy and despite BA saying we were due a refund from our travel agent Barrhead as we should have been in class they are adamant that we are not, going to send a recorded delivery letter to their MD.DO NOT use then they are worse that useless They don't even know that there a 2 classes of seating in BA local flights Edinburgh to London...not very expert I would suggest”

Helpful Report

Posted 7 years ago

“Very unhappy asked for the girl who I booked through couldn't get wot I wanted from her asked to speak to her manager still couldn't get wot I wanted from her asked for number for regional manager to be told they can't give it out ...why? No reason just can't give it to me I have now took another step and waiting on a reply ...this was Greenock branch”

Helpful Report

Posted 7 years ago

“I've not used them as we found better prices. However, if you give them your email address, then you can't get rid of them afterwards as it appears impossible to be removed from their email list.”

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Posted 7 years ago

“We were promised an upgrade at a very expensive Italian hotel for our 30th wedding anniversary from a representative at Barrhead travel sicerburn branch. They stated that they had 5 internal upgrades they are issued by the company and we would be allocated one if we took up the offer of the holiday. On contacting the branch when the tickets arrived they informed us that all they could do was ask the hotel and nothing was available, If we were told this we probably wouldn’t have booked with them as I had cheaper prices on the internet. We were basically hoodwinked into signing for the holiday ,to all people thinking of using this company be careful as there is a lot of misinformation given to people. I will certainly not use this company again and would strongly urge other holiday hunters to steer clear. Regards.”

Helpful Report

Posted 7 years ago

“Staff and Management good to work with. Senior management and so called Directors leave a lot to be desired!!!! Would not advise anyone to work for such a Company like this!! Once called ''The Low Cost Travel Agent''. Who are they trying to kid??? No proper Tour Companies Invoice and staff getting monies deducted from their salary at time of termination of Employment without notice due to errors or Barrhead Travel ripping customers off,big time!!!”

Helpful Report

Posted 7 years ago

“I recently booked a holiday and then had to pay extra as the person dealing with the booking had made a mistake and told us the wrong information. I would not use them again and in future will book it myself, at least the information will be correct and I won't have to pay for someone else's mistakes.”

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Posted 7 years ago

“Their “on hold” info tells you that they have been voted the travel agent of the year by the industry but I beg to differ. They made me pay for a holiday on 23rd of August that I am taking on 14th December and then when I wanted to add parking at Tilbury Dock, a further £44 for four days , they charged me a £1fee to use my Visa Debit Card which is a free service with most other agents. When I protested and said that I would send a cheque instead, on principle, they said sorry we don’t accept cheques. I booked an almost identical mini cruise with another agent which I paid a lot less money for in high season with free parking and only wanted full payment ten weeks before. Moral of the story...... I won’t be using Barrhead Travel again!”

Helpful Report

Posted 7 years ago

Barrhead Travel is rated 3.3 based on 489 reviews