Baseus Reviews

1.3 Rating 118 Reviews

7 %

of reviewers recommend Baseus

Company Reviews

Questions

Metrics

1.3

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Helpful Report

(3 days ago)

You can contact Baseus by Email.

Helpful Report

(3 days ago)

42.86%

Industry Average

“ They try to give customers a free cheaply necklace to make it seem they have good quality service. ”

- Jacqueline

“ There’s no customer service number, item does not fit, and there’s items I have not received yet. I’M GOING TO CANCEL PAYMENT THROUGH MY BANK!! END OF STORY! ”

- Anonymous

“ I wish I would have read the reviews company is a scam! If I could leave zero stars I would. I emailed their fraudulent customer service, the keep telling me the package is being sent from Jamaica NY buy USPS never received the package that only meant a shipping label was created. I lost $130 I wish people like this would get caught and made to deploy and support the troops by cleaning the bathrooms in all deployed camps. Ridiculous ”

- Courtney L

Baseus Reviews

Customer Service - Bad