Baseus Reviews

1.3 Rating 118 Reviews

7 %

of reviewers recommend Baseus

Company Reviews

Questions

Metrics

1.3

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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How quickly does Baseus resolve customer queries?

Helpful Report

(3 days ago)

Greater than 57% of reviewers feedback is Baseus takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

42.86%

Industry Average

“ This Company is definitely a scam. I can’t believe what I went through and then the piece of trash clothing I’m stuck with. They have no costumer service what so ever! Do not let the pictures fool you. I can guarantee you it will not look the same as on their website. My supposed small was so big it had to be an extra large. What??? Really??? DO NOT SHOP HERE! You will be sorry! ”

- Anonymous

“ Just dreadful customer service. ”

- Sappleton

“ Extremely bad service Impossible to contact them and they still havnt replied Products are rubbish ”

- Adam

Baseus Reviews

Customer Service - Bad