Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good sturdy stool. Good service and good p&p. Recommendable”

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Posted 4 years ago

“The delivery was super quick, the prices were fantastic, and the item was perfect. The description and photos were exact to what I received, and the packaging was protective, so that it all arrived in pristine condition. Tried it out for the first time today, and it works just fine. Very pleased :)”

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Posted 4 years ago

“Bought as a xmas gift for grandson Charlie,it was what he asked for he sent me the link so I ordered it easy done.Arrived as stated and well packaged.”

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Posted 4 years ago

“I haven’t received my order yet it’s been over a week and still waiting for answers as to why very disappointed”

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Posted 4 years ago

“Excellent friendly and fast service. Also the lowest retail price by far to be found online at the time of purchase for the product I bought ((Behringer Poly D analogue synth ). This was my first purchase from Bax Music and I was very satisfied.”

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Posted 4 years ago

“Excellent service, easy website, quick dispatch, great product. 5/5”

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Posted 4 years ago

“Excellent product delivered in a reasonable time.”

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Posted 4 years ago

“I ordered an Ibanez PC12MHCE Open Pore Natural electro-acoustic guitar om Bax. I odered using their web site which was easy. I received invoices and really good communication from them and the delivery arrived on time. It was well packed in its box and inside another tough box with plenty or protective packaging. The guitar is a real dream. Lovely smell to the mahogany wood its pretty much entirely constructed from The strings ar Ibanzez make 0.12-0.53 bronze. The guitar has an inbuilt tuner, which allows half steps. It makes tuning the guitar easy. Once tuned the guitar has a strong vibrant sound to it. Used as a purely acoustic , the sound is quite loud; connected up to an amp and using it as an electro acoustic gives a really crisp and powerful guitar. It is at home in the hands of a beginner and certainly a guitar appreciated by the more competent or professional player who Im sure would be more than happy to have it on stage. The construction of the guitar is very good. A good solid guitar which Im sure will stand the test of time and as an all mahogany guitar, maybe one of the few produced this way in the future, that will be an item to treasure. Good solid machine heads and string stay well in tune. I thoroughly recommend this particular guitar and I certainly recommend the customer service of Bax especially in the difficult times.”

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Posted 4 years ago

“Ordered on Friday, delivery Tuesday. Great Service, great prices and wonderful service.”

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Posted 4 years ago

“I’ve unfortunately had a negative experience with Bax music and would neither recommend them or shop with them again. My order was lost by the courier (Hermes have admitted fault) but despite calling twice and emailing 4 times in the past week, I haven’t received a response from Bax music other than to ask for my social security number (I’m in the UK so don’t have one) and proof of signature despite the fact I’ve provided evidence from the courier that the parcel was never signed for (having supposedly been left in a safe place). I’m now left without a Christmas present for my son and have wasted so much time this week chasing this up with Bax music / Hermes.”

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Posted 4 years ago

“Great customer service and kept in touch with regards to delivery. Excellent delivery. This is a Christmas gift for my son...he’s going to be over the moon! Thanks a million Bax Music.”

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Posted 4 years ago

“Great service from bax music I took around 5 days to arrive from the Netherlands to the UK it arrived well packaged and works perfectly absolutely love it thanks again.”

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Posted 4 years ago

“Again bax have proven to be the best deal. Shopped around for Black Friday and found what I was after for the best price. Quick shipping also.”

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Posted 4 years ago

“Again bax have proven to be the best deal. Shopped around for Black Friday and found what I was after for the best price. Quick shipping also.”

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Posted 4 years ago

“Quick delivery and arrived on the expected day. Very good value. Loving my pink ukulele 🎶 🎸”

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Posted 4 years ago

“Ordered on 5th November 2020 and the website said to expect delivery on 9th November. Delivery was attempted by Hermes on 14th November but as the delivery address was my work, no-one was in. I was expecting Hermes to re-attempt delivery the next week but instead they sent it back to Bax. Bax would NOT refund the money until they received the item back. 10/12/2020 - FINALLY RECEIVED MY REFUND. SHOCKING SERVICE!!!!!!!!”

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Posted 4 years ago

“Rubbish delivery service. 10 days and counting and I still have not received my keyboard. Excuses, delays, more excuses and poor customer service. Saving a few quid is not worth this long miserable wait. I will stick to Amazon Prime...I've learned my lesson that paying a little more is usually worth it. Bax isn't.”

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Posted 4 years ago

“Some negative reviews on here but have to say the price I paid was nearly £140 less than anywhere else and as it shipped from Holland to the UK I think 5 days is pretty good. Very well packaged and no transit damage at all so on the strength of this order I would use Bax again.”

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Posted 4 years ago

“I have had exactly the same experience as the person in the last review on your site, if I had see this review before hand I would never have gone ahead with my last order which was an urgently needed item. For me, 9 days in and I am still waiting with no sign of my order any day soon! My oder is the Rycote Super-Blimp kit NTG. Covid can and should not be used as an excuse for this kind of service! Within the last 9 days I have ordered goods from Hong Kong, which I have already received! My advise to any prospective customers who need prompt delivery, is to seriously reconsider another alternative if they do not want the added stress and disappointment of having to navigate a broken delivery system. Good luck to you if you still choose to go with Bax!”

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Posted 4 years ago

“After 9 days I still haven't received the product. In ordering it stated that it would be with me in 3 days. It has been "out for delivery" for 6 days. I have rang up every day and am now unsure as to whether the product even exists. I would never order from you again. The communication has been dire.”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews