Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,205 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quality product, very impressed. Many thanks Bax!”

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Posted 2 years ago

“Good delivery, quick tune up, away you go! Lovely looking (cherry red), great sound, great price for an iconic SG. Gonna have fun with this baby !!”

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Posted 2 years ago

“Like the customer below, I'd love to review, but my order still hasn't arrived 4 days after the due delivery date. This is not exactly Bax's fault, but they choose their delivery company, Royal mail Parcelforce.”

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Posted 2 years ago

“I’ve been asked to write a review on my purchase, I haven’t received it yet, so let’s see when it gets here shall we?”

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Posted 2 years ago

“Really good company - I've used them several times without any problems and the pricing is very keen.”

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Posted 2 years ago

“Third time that I’ve bought from Bax Music. Quick delivery, item in perfect condition and very good value for money. Excellent service all round.”

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Posted 2 years ago

“Ordered Rick copy from Bax received 2 days later great service,! Guitar played great right out of BOX! great value for MONEY! THANKS GUYS!.”

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Posted 2 years ago

“True to their word. Excellent customer support. Affordable prices.”

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Posted 2 years ago

“Delivery was very fast with no problems. The tuner is very good for what it cost. It's very clear and easy to use.”

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Posted 2 years ago

“A really excellent transaction with my purchase arriving well boxed and in quick time. Im very happy with the products I received and will of course be back to buy something else :-)”

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Posted 2 years ago

“Works straight out of the box. Intuitive settings and realtime indication of possible distortion. Great product, a joy to use.”

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Posted 2 years ago

“Great piece of kit. Not sure what it was b stock”

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Posted 2 years ago

“The Suzuki Stepping Stones are absolutely fantastic. They are brightly coloured and easy for the children to stand on or hold to get a note from. The service was excellent with fast delivery & well packed against damage.”

Bax Music 5 star review on 25th September 2022

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Posted 2 years ago

“Very happy whit my purchase. Fast delivery and really good cuality bass amp. Can't complain at all”

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Posted 2 years ago

“Shocking customer service - far better options are Music Matter, Gear4Music, GAK or Andertons. Do not use this music store unless you want to be left in the dark as to what is happening with an order or in my case a repair. They don't reply to emails they just use automated systems that don't actually reflect the status of something as it could be out of stock.”

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Posted 2 years ago

“I have emailed customer services about an item that I recently bought (it broke the first time I tried to use it on a gig!). I'm still waiting for a reply - I'm not sure why they're asking me for a review as they've had no opportunity to resolve this issue yet? lets' hope that they actually read this and take some positive action!”

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Posted 2 years ago

“They have missed 3 Toms and some other items. I am trying to get the missing items but now 5 days they are not giving any solution. Still saying they are investigating. I have ordered the drums for my son’s program but now not going to receive on time as no solution offered. Bad communication”

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Posted 2 years ago

“Bought Elektron syntak and devine speakers and headphones great competitive prices great advice over phone came fast delivery well packeged love it great buy will have years of fun with this and learning glad I bought from here. Gerald.”

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Posted 2 years ago

“Ordering the Kali Audio IN-8 second wave speakers online was a breeze. Great communication from BAX plus speedy delivery. What is there not to like. Will definitely be using this company again. Shame I can’t give six stars.”

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Posted 2 years ago

“This is the worst company i have ever dealt with in my life. I ordered over £400 of gear as i was supposed to get delivered before i wnt on holiday. This never happened so i went away never receiving the products. Further more it seems now that UPS has either lost the package or it has been stolen as i havent been at home to collect it yet there saying it has been delivered to a side door? How can this be when no one was at home for a week? Plus the customer service has been appauling. I am now over £400 out of pocket and no products because of BAX and UPS incompetence. Would never use this company again. I am now gaving to go through my bank to retrieve my money.”

Helpful Report

Posted 2 years ago

Bax Music is rated 4.0 based on 2,205 reviews