Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,210 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with the product. Firstly, I received the order late and secondly, the machine has some issues, when I call them no one answers my phone.”

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Posted 3 years ago

“You are asking me to review an order that I have not received yet? Ordered because it said we would receive by 21st July, now the 26th and we have still not received it!! Not impressive!”

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Posted 3 years ago

“Excellent service quick and affordable And very reasonable delivery. Good products too and sturdy. Will use again”

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Posted 3 years ago

“Equipment did not arrive on time for a gig. It is now Monday and still no equipment. Unable to talk to anyone so will probably not use this company again.”

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Posted 3 years ago

“25/7/2021. I found Bax Music price a good value for money very prompt in delivery overall I am very happy and please with the product and there service. Winston Mcleod.”

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Posted 3 years ago

“Easy straightforward purchase on a Saturday night -arrived at collection point on Tuesday . The price of the guitar could not be beaten anywhere -a very happy customer”

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Posted 3 years ago

“I placed the order for an amplifier (Fender Rumble Stage 800). At the point of order I was promised a Wednesday delivery date. I took a day off work to receive the amplifier. It didn't arrive. The next day I had to work, and so a delivery was made to my neighbour. Turned out to be just the power cable. No Amp. I tried to call BAX but no one was answering the phone and I was told to leave a message. The amount of time allowed for the recording is too short to state name, customer number, order number, nature of problem etc, so I had to make several calls with pieces of information. The next day I received an email stating that they had tried to call me (there are no missed calls on my phone), that it must be very annoying and do I want my money back. True story. It's just another time when companies that want your money provide exemplary customer service, but once they have your money, they truly suck. I am so angry at the moment. Please take that into account when reading this.”

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Posted 3 years ago

“Very easy to order from Bax Music web site. I was kept up to date with packing, despatch and delivery aspects on a regular basis. Really pleased I decided to purchase from this company - I will use them again and would recommend them.”

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Posted 3 years ago

“From start of order to delivery everything was first class, could not fault your service and the guitar was well packed and in tune when it came out of box I will definitely use your company again for future orders. Delivery driver was very pleasant also keep up the good work.”

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Posted 3 years ago

“Received the item promptly without any problems.”

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Posted 3 years ago

“Great service. Shame courier was a day late”

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Posted 3 years ago

“Absolutely awful company avoid like the plague!!”

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Posted 3 years ago

“Brilliant, fast delivery great price and I love this item”

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Posted 3 years ago

“Hermes delayed the delivery and in the end, the guitar was scratched. Only a cheap guitar, but still poor service overall.”

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Posted 3 years ago

“Ordered cymbal bag/case on line. Good price, great product and arrived quickly and on time as promised when I placed the order. Have ordered gear before and similar experience.”

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Posted 3 years ago

“Order 5 days late, so far. Hermes claim to have attempted delivery last Tuesday (a day before you told me to expect delivery). I was home all day Tuesday and Wednesday. Hermes photo of attempted delivery blank (I don't believe they were ever any where near here). The only means of communication with Hermes is through their tracking system, which has not been updated since last Tuesday, yet promises to attempt delivery again next working day (i.e. last Wednesday). I've sent two emails outlining this problem to you, at Bax Customer Services, (Thurs. 15th and Fri. 16th) and have received no reply. I see from your profile that I'm not alone in being treated like this. I think you should take this complaint seriously. My order no. is 6985997 - my tracking no. is 1936112398086399.”

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Posted 3 years ago

“I bought a product and did not get it. They do not answer phones, do not return or answer emails.”

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Posted 3 years ago

“No communications . No product delivered . Impossible to contact . No humans to answer the phone . Disgusting . Avoid .”

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Posted 3 years ago

“Fine service”

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Posted 3 years ago

“Superb website, effortless purchase, great prices, and super-swift service and delivery. Highly recommend”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,210 reviews