Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,213 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

Questions

Metrics

4.0

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Bax Music made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they had just what i wanted.a pair of reasonable priced quality headphones and the bonus of a stand to place them on when not in use.”

Helpful Report

Posted 3 years ago

“Sent me unwanted advertising email with no unsubscribe link”

Helpful Report

Posted 3 years ago

“Great product. Very fast service tracked all of the way. Many thanks”

Helpful Report

Posted 3 years ago

“I'm not impressed with this purchase as it came with a missing end stop and rubber mount that the keyboard is supposed to sit on. It also looks distinctly second hand with scuff marks on the both arms.”

Bax Music 1 star review on 30th May 2021

Helpful Report

Posted 3 years ago

“Comfortable chair and ideal for playing guitar.Easy to make up.Very satisfied.”

Helpful Report

Posted 3 years ago

“Easy to order and quickly delivered. Could of used a much smaller box though.”

Helpful Report

Posted 3 years ago

“I ordered an AT4040 microphone from Bax as it was on at a good price and they appear to be UK based. And then they asked me to review it and them. Well I’d love to be able to review the mike but it hasn’t arrived (days after it should have done) and they don’t respond when you email them to ask where it is. The initial problem is they aren’t UK based. They ship from Europe using a shipper who then passes the parcel to Hermes - but the only tracking you have is via the first shipper which is useless. Oh and in French! I got in touch with them to ask where it had got to - no response. So my only advice is avoid like the plague and use a better company who is actually based in the UK.”

Helpful Report

Posted 3 years ago

“Very good service Delivered when said want was cheaper then else where”

Helpful Report

Posted 3 years ago

“This is the first time I have ordered with Bax. The whole experience was problem free, and I received my order when they said I would. It is a very good product, and well packaged. Although I didn't speak to anyone, I felt that I had been given a personal service, with the email updates from them and their carriers. I would certainly use and recommend Bax to all my friends.”

Helpful Report

Posted 3 years ago

“On March 7, I sent them the product (Icon Platform M +) as a guarantee for the repair of a button that had left their site. Since then I have not had a response to any of my e-mails, with the intention of obtaining information on the status of my product supposedly under repair, by phone. nobody attends you. Yesterday I received the product, AFTER ALMOST 3 MONTHS AND WITH THE SAME BREAKDOWN WITHOUT REPAIR !!! AND IN UNPLEASANT PACKAGING CONDITIONS !!. They are a real hoax. Do not be fooled by giving only priority to the low price, then they are all problems, it is advice!”

Bax Music 1 star review on 25th May 2021

Helpful Report

Posted 3 years ago

“Bax invited me to review the product I recently purchased. Well, its now 5 days since my purchase was due to be delivered, but nothing has been received - thus making my review rather difficult! I have rung customer services every morning and received a promise of a call back - so far, nothing.”

Helpful Report

Posted 3 years ago

“Customer service was disgraceful. Mixer never arrived on time and customer service never available. No call back either so emailed and like the phone service no reply. Would not recommend”

Helpful Report

Posted 3 years ago

“I ordered a 12" LP case as a birthday gift for my grand-daughter. The case is great but a box inside a box seems a little wasteful. I can't give it five stars because of Hermes being the carrier - delivery promised one day but didn't happen (strangely a separate item WAS delivered by Hermes that day!) and I couldn't understand the guy's accent when he did deliver the next day so I have no idea why it was late. I have had so many bad experiences with Hermes that I try to avoid them if possible, perhaps BAX should do the same?”

Helpful Report

Posted 3 years ago

“I ordered a Roland SPD:One Wav pad from Bax Music. The communication was excellent- I called to check in delivery, spoke to someone straight away, and received a confirmation by email soon after. The tracking of the delivery worked perfectly, too. The Roland Pad is excellent- easy to program and already in full use less that four days from arriving (see photo)”

Bax Music 5 star review on 22nd May 2021

Helpful Report

Posted 3 years ago

“This site was a tremendous find. They had the product I needed at a highly competitive price, purchasing was simple, clear the details of delivery came through via email so I could see my order at every step. I highly recommend that customers shop here. Fantastic service and the product works great as well.”

Helpful Report

Posted 3 years ago

“Great service and an awesome case :) Picture shows the case holding the Behringer Wing alongside a Fender Guitar case for scale :) Now I can carry this brute without breaking my back or the desk :)”

Bax Music 5 star review on 20th May 2021

Helpful Report

Posted 3 years ago

“Bax music is the best music shop in the world :)”

Helpful Report

Posted 3 years ago

“Only small bits & pieces this time, but well wrapped, ultra fast delivery and well made equipment. One of the best online music shops around and I would highly recommend Thank you yet again.”

Helpful Report

Posted 3 years ago

“Do not trust this company. I have placed an order on 11th of May and it is written it would be delivered in 2 business days, this is the 8th day and the courier company (Hermes) is still expecting the package. When I gave a call to Bax.co.uk, they told me it will be delivered by Mondial Relay from Netherlands but they could not provide me even tracking details for Mondial Relay. I believe that they sold a product which they do not have in their stocks. Otherwise If someone brought my package by walking from Netherlands It would be delivered to me by now. On the other hand If I knew they are not located in the UK I would not place any order from them.”

Helpful Report

Posted 3 years ago

“My guitar arrived well boxed and on time. It plays straight from the box but will benefit from some minor adjustments. Will definitely use Bad again”

Bax Music 3 star review on 19th May 2021

Helpful Report

Posted 3 years ago

Bax Music is rated 4.0 based on 2,213 reviews