Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saxophone arrived a day late, but Hermes had warned me that they were having trouble with deliveries at the time. Never played a saxophone before, but was able to get a sound out of it very quickly. Lessons start soon. A new skill to learn, something to enjoy in these difficult times.”

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Posted 4 years ago

“I have been so impressed by the customer service and speed at which products have arrived, as well as the price compared to so many other music stores. My cable arrived well packaged and is working brilliantly! I highly recommend Bax Music.”

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Posted 4 years ago

“Good solid product which I couldn't find in this colour anywhere else! Very pleased.”

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Posted 4 years ago

“although B stock it was perfect as was the first one i bought. only problem it took over 2 weeks to arrive after being stuck in Eindhoven which im sure was due to brexit customs/courier problems and not BAX WHO DEPATCHED IT IMMEDIATELY”

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Posted 4 years ago

“I recently ordered a portable PA system from BAX (Samson Expedition 106wDE). I was specifically looking for this model due to the wireless headset microphone it came with. I conduct funerals and this unit was to allow me to provide both music and voice at cemetery services. BAX had this unit in stock, so I placed my order. I am surprised to read some of the low and negative reviews of this company. I can only speak from my personal experience, which I have to say was excellent. I placed my order online on 15th January 2021 and received an email confirmation that my order had been placed. Later that same day I received a second email to advise that my order was being shipped and that it would be couriered by UPS. My order was delivered to my home address in the UK, by UPS, on the 20th January 2021 from the BAX warehouse in the Netherlands. It was well packaged, arrived undamaged and works perfectly. My experience of using this company has been excellent and I am delighted with my order, which is going to help me deliver better services to my clients.”

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Posted 4 years ago

“First time piano player but got the wrong piano stool - sat too low and resulted in poor posture and a bad back after every practice session. The new adjustable bench from Bax is perfect. No more bad back and spending more time on the piano. Delivery was earlier than expected. Overall, a great experience.”

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Posted 4 years ago

“Bax Music is definitely a great company / store to shop. From browsing the website to the service provided to the consumer, the company is always there. My son and I are very happy with the purchase and all the attention the team has given us.”

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Posted 4 years ago

“Well made ,solid and good value Only complaint is the black plastic gromets do not fit the steel lugs so internal finish is messier than it should be.”

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Posted 4 years ago

“Customer service was very helpful . Product is fine”

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Posted 4 years ago

“I ordered a pair of headphones on 08/01/21. The Bax website advised of a delivery date of 13/01 and I received a dispatch notification on Monday 11/01 advising a delivery date of 14/01 (not a good start but not the end of the world). The concerning thing was that it was coming from the Netherlands, I immediately thought Brexit and went look for reviews to see if anybody has been charged duty. There were no hidden charges but it appeared that nobody was happy (apart from a few far fetched 5 star reviews). I received my order (22/01), it was intact and exactly what I ordered at a great price. My biggest issue is / was that they seem to be intentionally deceiving people. I see the responses to negative reviews referring to Brexit and border delays, but there is no information about this on the site, they act as if they are really going to honor the estimated delivery time. The obvious deception is that your parcel is not coming from Kent. I would use them again for cheap items like headphone pads or leads but for anything more expensive it is not worth the worry.”

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Posted 4 years ago

“Fantastic service, I've bought two synths from Bax, both arrived double boxed and swiftly. Thanks Paul”

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Posted 4 years ago

“Very good company, polite and helpful staff, very highly recommend them.”

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Posted 4 years ago

“Still waiting over 3 weeks since ordered as its never arrives. Trying to contact to you and ups but have no answer. Very bad for customer support”

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Posted 4 years ago

“The keyboard is great and my Grandson really loves it, a marvelous Birthday present for him. I knocked off a star because the delivery date changed 3 times, once without advanced warning. Also the shipping cost doubled due to a change of courier. If the shipping stayed at £4.99 and delivered on time there would be no hesitation of giving it 5 out of 5.”

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Posted 4 years ago

“Absolutely love my bass she is a little beauty! The colour is so cool the sound is great - I used to play years ago and haven't picked one up for a while but was amazing to find such an affordable piece to try to get back in the swing of it :)”

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Posted 4 years ago

“GREAT PRICE. WELL BUILT. HOPEFULLY THEY SOUND AS GOOD AS THEY LOOK.”

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Posted 4 years ago

“Bax Music is the company to deal with . Top Professional people who always look after you . Prices are coming down to pre Covid prices but the quality of the goods and delivery service are second to none .I buy lots of these cases from BAX. Thank you .”

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Posted 4 years ago

“Ordered on the 9th of January, ups confirmation it would be delivered on the 14th. Did not turn up. Checked the status, has not even been received by ups, has not left the country. No explanation or notification given”

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Posted 4 years ago

“Bad experience. Order placed on the 8th January still awaited as at the 17th January. Package appears to have be stuck in Eindhoven awaiting paperwork. If this is the result of Brexit then the company clearly made little preparation for it. Very little explanation and long wait to contact Bax customer service. UPS are of little help and their tracking systems are misleading and erratic. Scheduled date for delivery is now 21st January, but I have little faith in this. Bax header “`Fast and free delivery to the UK” is misleading.”