Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,201 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well what can I say , husband absolutely loves it , small and powerful.”

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Posted 7 months ago

“Great CD rack and excellent service, thank you”

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Posted 7 months ago

“I ordered the PB 40BK-M Piano Bench from Bax Music and couldn't be happier with the product. It is of excellent quality and looks stylish as well! Recommend!”

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Posted 7 months ago

“delivery was on time and efficient, however there was a little chip on the underside of the guitar. The box was perfect, so I don't think it happened in transit to me It's not severe enough to justify sending back but a little disappointing all the same”

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Posted 7 months ago

“Excellent service. Everything works very smoothly and professionally. Leaves you feeling in safe hands. They even shipped my monitors a day early. First time customer with Bax. It won’t be the last! Thanks guys for your care and attention.”

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Posted 7 months ago

“Bax has been a breath of fresh air to deal with. Great price and my fender turned up on time well packed .”

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Posted 7 months ago

“1st class service and price .. top quality equipment which arrived exactly the time it said when ordering .. can’t fault that”

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Posted 7 months ago

“My husband loved his new headphone bag. He is a dj and it fits everything he needs in perfectly. He had a lot of comments on it too as its a bit different to the usual black case.”

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Posted 7 months ago

“Good product, great price - fast delivery”

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Posted 7 months ago

“Good quality product and excellent delivery”

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Posted 7 months ago

“Bax had the best price for the new Gretsch, and delivery was - as promised - just a couple of days after ordering. Top service, will be using Bax again in future.”

Bax Music 5 star review on 10th June 2024

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Posted 7 months ago

“the items have not arrived yet 7/6/24”

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Posted 7 months ago

“The Sire Larry Carlton L7 is a remarkable piece of kit which performs to the highest standard. Looks and sounds fab and a joy to use. On top of this, it was B stock yet totally unmarked with the packaging fully intact. Delivered quickly. First time I have used Bax and will certainly do so again should the need arise”

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Posted 7 months ago

“I ordered the flight case for my pioneer ddj-sx2 and it was cheaper than anywhere else and delivered on delivery date and quality as described so I would buy again from bax music”

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Posted 7 months ago

“Not happy at all. I have not received my item that cost over £300. No information about where it is or what’s happening. I may never use Bax again. I have been waiting patiently for nearly two weeks!”

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Posted 7 months ago

“Priced well and delivered quickly. Thank you.”

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Posted 7 months ago

“no delivery so how can i like them i work for an international radio station as a presenter 'i am preforming `to 2000 people plus at festival so you could get some bad reviews”

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Posted 7 months ago

“Order easily place; music system delivered quickly and well packaged; plenty of contact options if necessary.”

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Posted 7 months ago

“They actually had stock of the custom power supply I needed for my Waldorf keyboard and at a reasonable price. However, postage costs were high for a small item and the packaging box arrived damaged with a big tear in that the supply could have fallen out of. I suspect that this was done deliberately somewhere in the postal system because the box had Bax Music all over it and someone thought there might be something valuable inside. I would suggest Bax use postal boxes that are anonymous to stop this happening.”

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Posted 7 months ago

“Disappointing Customer Service and Misleading Discount Practices I initially ordered two items with the intent of keeping the one I liked best. The company offered a discount, which influenced my decision to make the purchase. However, applying the discount turned out to be much more complicated than expected. Despite my clear request, the customer service team did not provide a any response. Instead, they made the process unnecessarily complicated and failed to offer a simple solution. Adding to my frustration, I requested a return label for and have been waiting for days without any response. I also asked to speak with a manager, but no one has gotten back to me. This lack of communication and support is unacceptable. It's clear that the company uses discount codes to attract customers, but then makes it difficult to apply them. Furthermore, their return process and customer service are severely lacking. Due to this negative experience, I will not be ordering from BAXMUSIC again. I advise others to be cautious when dealing and to be prepared for potential issues with returns and customer service.”

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Posted 7 months ago

Bax Music is rated 4.0 based on 2,201 reviews