Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my Fender guitar on the day expected. The 10% discount meant I got a good product at a good price. Happy customer”

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Posted 6 months ago

“I ordered an Electro-Harmonix String9 pedal through Bax Music. It was a cheaper price than all other outlets and it arrived in just a few days. I'm very happy. It was well packaged and sounds great! I thoroughly recommend buying through Bax Music and will do so again myself.”

Bax Music 5 star review on 24th May 2024

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Posted 6 months ago

“Good service as usual and B stock item was better than expected. Well done BAX”

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Posted 6 months ago

“Easy ordering and a quick free delivery, the Wavestate arrived well packed, held within it's original packaging and then in a Bax box The item I bought was B stock, but on inspection after delivery it looks new. The only indicator that it was not was the power lead had been unfolded and the little black cable tie missing.”

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Posted 6 months ago

“Ordered an FST118 and received anFJH100 instead”

Bax Music 3 star review on 21st May 2024

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Posted 6 months ago

“Very very quick delivery from Bax Music, The 12 string G7 capo works just as it should, giving equal pressure across the strings an clear notes. Very pleased.”

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Posted 6 months ago

“The guitar I bought (Sire H7 in vintage sunburst) is superb. Been a fan of Larry Carlton for years, and since linking up with Sire these have become his main instrument. One word of warning - I do my own setups on guitars, and many need a proper setup. This one needed truss rod adjustment, out of the box. There was some funny buzzing going on at the nut end, and tweaking the rod sorted it out. I know what I'm playing with, the uninitiated would be best finding a local guitar tech to do it for them.”

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Posted 6 months ago

“Good Quality Headphones, Good Bass And Comfortable.”

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Posted 6 months ago

“The item was showing online as delivery by Friday when I then found out after ordering it wouldn’t be delivered on Friday at all as the warehouse was based in the Netherlands. This caused it to be late for my dads birthday which is why it was ordered in the first place. Won’t use them again…if you can’t fulfill the delivery date then don’t make it look like you can on the website BAX! Nobody reads the small print so stop misleading your own customers….next time il go to gear4music!”

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Posted 6 months ago

“Very rapid delivery of the excellent Boston piano lamp. Good overall illumination.”

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Posted 6 months ago

“Good customer service and advice. Kit arrived safely though a few days after expected thus 4 not 5 stars.”

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Posted 6 months ago

“I play myself but was very pleased with the guitar I bought for my grandson end of frets not bad and action pretty good”

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Posted 6 months ago

“Great great guitar for 80 quid ( Fazley outlaw sherrif basic in blue )”

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Posted 6 months ago

“Really Good Thanks”

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Posted 7 months ago

“Helpful staff and excellent service. Good delivery time (took longer due to bank holiday but expected) Best price for equipment. Thank you so much. Totally recommend”

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Posted 7 months ago

“A great company that care about their customers.”

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Posted 7 months ago

“product info was good. Ordering was easy and delivery was on time I would recommend Bax”

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Posted 7 months ago

“guitar came in excellent condition the action was nice and all the parts was solid I was looking to fault this guitar as it was so cheap but I can't it plays great. thanks Bax music I will be buying the Outlaw Sherif Next and giving it a complete testing as well”

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Posted 7 months ago

“I ordered a Michael Kelly Forte Exotic Java Ebony Electro-Acoustic guitar. The price was good and was delivered quickly. The quality of the guitar is very good. The only downside was the sharpness of the fret ends, a little more work was needed prior to delivery. The wooden bridge also had sharp pointed edges. overall it is a beautiful looking and good sounding instrument.”

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Posted 7 months ago

“Excellent service from Bax ,the customer service was great, they inform you of every detail and really happy with my product.”

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Posted 7 months ago

Bax Music is rated 4.1 based on 2,159 reviews