Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 batteries, they were a good price, good customer services they kept me informed throughout, quick delivery really happy with my purchases”

Helpful Report

Posted 1 year ago

“I still haven't received my equipment 10 days after purchase when delivery should have been 4 days. No communication or update from the seller or courier. When I called, the lady that picked up was very unhelpful and useless. She could not provide any meaningful advice and also sounded like she wasn't concerned or bothered about my plight. Feels like a regret purchasing from Bax.”

Helpful Report

Posted 1 year ago

“Very disappointed with the service provided, the customer service are slow to respond to emails and the delivery service provided (Parcelforce) failed to deliver my item 10 days late with no valid reasons for delayed delivery.”

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Posted 1 year ago

“GOOD COMUNICATION FAST DELIVERY”

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Posted 1 year ago

“Quick delivery. Easy transaction at a good price.”

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Posted 1 year ago

“I've made a few purchases from Bax Music; the prices have always been very reasonable and the goods have arrived on time as predicted. I haven't experienced any problems, so I can't comment on after-sales customer service or returns procedure. But I'd be more than happy to order from Bax Music again.”

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Posted 1 year ago

“It fix and looks very nice thank you xxxxx”

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Posted 1 year ago

“I ordered my Ovation guitar and four days later it arrived. There was a great choice and plenty of information on the website to help me choose the one I wanted at the price I wanted. Now it is with me I am enjoying playing with it - and having a well priced gig bag to transport it in.”

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Posted 1 year ago

“The piano stool blends well with the mahogany, rosewood and leather in my living room. Most importantly, the stool appears indestructible on its classic feet!”

Helpful Report

Posted 1 year ago

“Bought a brand new Lewitt microphone which I discovered was faulty (excessive white noise hiss which wasn’t happening on an identical item I have). It’s gone over the 30 days so I accept I can’t have a refund but there are refusing to simply exchange it and are saying it will take 2 months to try and fix it! Only then, MIGHT I get a replacement if they can’t fix it! In the meantime, for 2 months, I have no microphone as a working musician. I’ve had no confirmation of receiving the item back, no response to emails of video clearly showing the fault, no reply to my email chasing it. Will not be purchasing any item from them again.”

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Posted 1 year ago

“Very competitive pricing. Excellent delivery.”

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Posted 1 year ago

“Ordered Sire Larry Carlton S7 Flamed Maple Transparent Black Electric Guitar. REceived it within 5 days. Excellent service and delighted with the guitar. WELL DONE bAX.”

Helpful Report

Posted 1 year ago

“Worst online and phone experience ever! Ordered a bass amp in plenty of time for upcoming gigs. Only a kettle lead arrived. When I called the office the same day nothing got sorted. Said I needed the money back immediately so I could order from somewhere else that day, still waiting for my money nearly a week on. Offered me a discount which I could not get untill following week, and now ive finally received voucher code the amp is no longer available unless I can wait another 3 weeks. Whats most annoying is how unwilling the people at Bax where to rectify their failures. They could of at the very least held the amp for me so they didn't run out. Then holding onto my money so they can earn some interest off it is the final insult. Terrible business”

Helpful Report

Posted 1 year ago

“I was torn between purchasing either the outlaw coyote basic or the plus and I must admit that even at £146 for the “plus” model, with its roasted maple neck in the spec, it was tempting! However, as I prefer a Rosewood fingerboard to almost any other wood finish on the fretboard and the pickups in both guitars are supposedly the same , Inplumped for the basic and At over £60 less than the plus version, it sounds amazing for the money! Don’t expect a perfect guitar for just in excess of £80, including a basic gigbag, lead and free, double boxed delivery, but when compared to other standard Tstyle guitars, it’s great fun. Well done Bax for fast delivery!”

Helpful Report

Posted 1 year ago

“This G chromatic harmonica was an urgent replacement for and older identical model that had become defective. It came promptly within two days of ordering. ( Please note that Hohner harmonicas do not go out of tune, but after about 20 years some of the reeds don't respond to normal breath pressure and this spoils the flow of the music - no good ffffor performance! )”

Helpful Report

Posted 1 year ago

“I recently got the Squier Affinity Jazzmaster from Bax music and couldn't be happier. Very quick delivery and ready to play straight out of the box! It would be hard to beat on price and service. The guitar is perfect and it won't be too long before I make another purchase 😀🎸”

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Posted 1 year ago

“Really good product work's amazing when am doing my stage lighting came really quickly too good service and good customer support”

Helpful Report

Posted 1 year ago

“Bax is a pleasure to deal with. Really simple to order online and was delivered on the day that I selected. I had a slight problem with my payment going through but Bax we easy to contact and stayed online to ensure my payment went through. Items arrived well packaged and were easily trackable. A pleasure to deal with 5*'s”

Helpful Report

Posted 1 year ago

“I ordered with you on the 12th March and my confirmation said delivery by the 14th. We ordered it for my son's gig. Nothing arrived and no communication on the 14th so on the 15th I emailed the customer services email address you provide. No acknowledgement or response. When nothing was delivered on the 16th and still no reply from BAX I email again to say I suspect something fraudulent. Still nothing from you. The item finally arrived on the 17th, fortunately one of us was home, as we'd had no communication that it was going to arrive. The only communication I've had from you is this asking for a review. So here it is. You've also asked me to leave a review on trust pilot and facebook. I will do if I don't get any response from you on this either. One star for the product, and one star for price. Zero stars for delivery and minus stars for customer service. There is a little box to the left of this saying queries are resolved in under an hour. I'm on 6 days and still waiting.”

Helpful Report

Posted 1 year ago

“Great price for a very comfortable and nice looking piano stool. Delivery was a day later than expected, but that was due to a delay with ParcelForce not Bax”

Helpful Report

Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews