Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Quick service and excellent packaging and very easy to reschedule shipping”

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Posted 1 year ago

“Case was well packaged & received on time. Looks to be a good quality item at very decent price.”

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Posted 1 year ago

“Just an excellent experience from Bax music highly recommend fantastic guitar case. Delivered right on time.”

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Posted 1 year ago

“Dispatched order immediately, item was completely as described. There was a delay but it was the fault of the courier company. BAX very kindly refunded the postage cost, even though they were on no way responsible and I didn’t request them to. Will definitely use BAX again. Thanks”

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Posted 1 year ago

“Absolutely satisfied with my recent purchases of studio racks. Bax has a wide range of choices, good prices and bang on reliable delivery service. Will certainly come back in future”

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Posted 1 year ago

“Ordered some kit for a gig with next day delivery. Arrived a week late, missing the gig... Customer service non existent, tried emailing them several times to find out where the kit was with no answer.”

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Posted 1 year ago

“very pleased with bax they had the best priced guitar for me and the item was in brand new undamaged condition when it arrived”

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Posted 1 year ago

“All very easy and arrived on time.”

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Posted 1 year ago

“"Order now receive on Tuesday" - Yeah right.... To fast to blame the courier service. Don't promise what you can't deliver. Parcel force are shocking! Give you no information when they are coming. Didn't arrive on the day as you promised. And I'm still having to mess about chasing up my delivery. And you send me a link to ask how my product is.... 🤣 So far... Not impressed.”

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Posted 1 year ago

“Great service and product many thanks”

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Posted 1 year ago

“Very good value bass flightcase,good quality and delivery was true to as stated. Good packaging. Definitely recommend.”

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Posted 1 year ago

“the price was good,delivery was ontime and the set up was very good”

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Posted 1 year ago

“I have a love , hate relationship with Bax, when things go wrong they go wrong badly, however, now they have cut ties with the truly awful delivery service Hermes/ Evri things have improved enormously . This is the third guitar I've bought from Bax all have been excellent, the customer service has improved in the fact you do now get a reply , although not the speediest .the returns process is seamless and excellent.I have used it countless times without a hitch, excellent way to try pedals. You'll receive the guitar as it's left the factory so you're in the hands of the factories QC, they don't receive any set up adjustments pre sale.”

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Posted 1 year ago

“Ordered Monday 15th, two Konig & Meyer 23855 table flanges; (Order: 10866063) showing in-stock, and promised delivery by Thursday 18th. Apart from receiving the automated emails, no tracking number was provided, so no way of understanding the method of shipping or actually tracking the shipping. - and not in spam Was required for a studio build Friday 19th. By Friday 19th @8pm and nothing has arrived - not happy. Wrote to the customer-support email address on Friday evening - now Tuesday, and no response received from customer support. However I did get (another automated) email, thanking me for choosing to make the purchase on their web store, and asking me to review it in these three places - so here it is!”

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Posted 1 year ago

“Did exactly what they said they would and delivered in time. Great product at great price. Very sturdy piano stool and looks good too.”

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Posted 1 year ago

“Excellent service. Case arrived on time. Exactly as expected. Good quality product. Extremely well priced.”

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Posted 1 year ago

“Item competitively priced arrived as promised as described very pleased will recommend and use again Dave M”

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Posted 1 year ago

“I have never bought anything from Bax Music before and must admit I was hesitant at first about buying anything after reading some of the reviews that mentioned delays in receiving items. I could see that payment could be made via PayPal so it gave me some comfort that there would be someone there in the background in the event of any problems. I plucked up the courage and purchased an Ibanez TMB35 and must say that I was pleasantly surprised at how quickly and smoothly the transaction and delivery went. I selected the standard free delivery service and received the item recorded delivery in just over a day. Absolutely amazing service with updates from Bax and DHL map tracking provided. Excellent guitar at an incredibly low price that couldn’t be matched anywhere online by any other company. Kudos to Bax”

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Posted 1 year ago

“Good selection of products at the right price quick dispatch and delivery. Customer service A++++”

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Posted 1 year ago

“Delivery was early which was a bit of as I’d paid extra for a Saturday delivery but guitar was well packed and exactly as ordered”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews