Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery smooth transaction”

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Posted 1 year ago

“I recently posted a 1 star review for this company. They have resolved my issue and sent a free gift to compensate. A 5 star review and a 1 star review probably sums the experience up pretty well.”

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Posted 1 year ago

“Guitar arrived safely and very quickly, Excellent Guitar for the Price, great set up and sounds as good as my Strat. Great job. Thank you.”

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Posted 1 year ago

“The item (Inox GM-01 gooseneck mic mount) was perfect for a custom floorstand modification for my Rode NT1 (also bought from Bax). It was excellent value (but see below). Delivery was very prompt. My only complaint was that it could not just be posted, the delivery more or less quadrupled the cost! Also the packaging for a very small item was well OTT (a large pizza-size cardboard box) - not very environmentally friendly!”

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Posted 1 year ago

“There was a problem with only 1 of the 2 packages comprising the Hammond stand despatched. Enrique in Customer Services took ownership and sorted it out despatching a complete replacement which has now arrived as soon as the incomplete item was collected. First class service on Enrique's part and with good communications too.”

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Posted 1 year ago

“This guitar was half price and I have received every penny of my money. The neck is decent, although it is a left-handed neck bolted to a right-handed guitar. The frets need rounding-off but are even except for a handful of spots. The volume pot doesn't work, but as this was B-stock I knew I was going to swap out components. The tuners are reasonably erratic and the pups do a fair job. Bax have been great and the only thing I can fault them for is the use of Parcel Force. Don't ever use Parcel Force.”

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Posted 1 year ago

“What a shame, Item dispached, sent via Parcelforce a complete no show! tried tracking each day last week , it said out for delivery, returned to depot, 3 times, Waited in each day, nothing. Still waiting!”

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Posted 1 year ago

“The best costumer service and good product, best prices on the internet and high quality thank you very much”

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Posted 1 year ago

“Looked around for a new guitar case and usually I'm happy with what I find on amazon for the price .but after a look on bax music I found an excellent guitar case at an unbeatable price ,it arrived quick and the case is really well made and light and just the right size ,it's that good I'm going to buy another to re-place my 2nd old wood case .thanks bax music I'll be looking on your site in future for all my guitar and pa needs .”

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Posted 1 year ago

“i have bought a Roland RP701-LA oak colour Digital Piano, the sound is good, sounds like upright piano. good quality, and it looks so pretty, i love the oak colour so much. it is easy to assembly. Fast delivery, arrived in 3 days after purchased. Easy experience in website.”

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Posted 1 year ago

“Please avoid this company. I paid for fast delivery, it came late. I purchased a cajon which arrived incomplete (a missing snare). Bax music have been very slow and unresponsive in sorting this. I am now at the stage where I have filed a formal complaint with them. They have my missing snare component available in stock on their website and have told me twice that they will generate an order to send it to my home address. Still no snare component has arrived. I still don't even have a confirmation email that they have sent one. The order was placed 17 days ago. Disgraceful.”

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Posted 1 year ago

“I am disappointed with this purchase and will be returning the product. The delivery was late. I was expecting it to arrive on Wednesday and was notified of a failed delivery attempt on Friday, despite me being home all day. I needed the upighter for a party on Saturday and ended up having to collect it from Parcel force depot myself on Saturday morning., despite having paid for delivery. The uplighter was quick to charge (3 hours as described) but the battery only lasted 4.5 hours which was very disappointing and not what I was expecting as it is advertised as lasting up to 25 hours.”

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Posted 1 year ago

“My son had this guitar for two days and a string has snapped already, he’s an older child so it wasn’t as if he’s messed with, he is learning to play the guitar and was upset when this happened”

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Posted 1 year ago

“Good product (Innox synthstand) - practical and sturdy.Reasonable price and prompt delivery.Recommended”

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Posted 1 year ago

“a very bad opinion, the order was supposed to arrive on June 8 and it still hasn't arrived.”

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Posted 1 year ago

“I suspect that a lot of guitarists like me when buying a "budget" guitar like the Fazley FST100WH-M would be planning to change the pickups, upgrade the tremolo system and tuners in any case, and even factoring in a few quid to do this, the guitar is a steal at the price. How does anyone actually build a guitar of this quality for less than £80? Bax' service is first-rate and I cannot do more than say I'm impressed - the instrument was packed in two stout boxes, with plenty of bubble wrap to keep it safe in transit. I've no doubt that I'll be back for another guitar before too long. In short: great price, good guitar, great service.”

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Posted 1 year ago

“Sturdy and over-designed. Last for years”

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Posted 1 year ago

“Great 60cm stool from Bax at an affordable price,just the job , how to enhance your guitaring sat in the right position very happy.”

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Posted 1 year ago

“Ordered some VSX Headphones and they were delivered on time and well packed. Price was the best online and with free delivery. One of several orders I’ve made from Bax and never had any issues.”

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Posted 1 year ago

“Can,t review products as 9 days after placing order goods have still not been delivered.”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews