Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,213 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has not arrived. Bax say they have sent it and the carrier say they haven’t got it. Help!!!”

Helpful Report

Posted 3 years ago

“No customer services. Just place order and pray it will reach to your place. A phone number which is automated services never wokrs. Tried over 10 times but no reply. Emails no reply. Got my product after 7 days of arrival date . I hope it works”

Helpful Report

Posted 3 years ago

“Still waiting for shipment to arrive I purchased a Modal Cobalt8 37 key synthesiser from this company on Monday June 28th 2021 - Delivery quoted Friday July 2nd 2021 - Thursday 1st July delivery was handed to Hermes Courier and a message arrived stating "Shipment was a Little to big to deliver and will be delivered by a specialist Hermes Courier due to size within the next 48 hours" Approx. Keyboard size. - 56cm. wide - 45cm deep. - 12 cm thick This is not a large keyboard. 4 days later - 6th July 2021. - Email from Hermes. "Out for delivery. Your friendly local courier will try to deliver between 13.00 and 15.00 today" Update - "Your friendly local courier will now try to deliver between 12.00 and 14.00 today " Great it would arrive 1 hour earlier. Nothing arrived now 10pm at night. Verdict. I purchased (attempted to) from Bax Music as their address was in Folkestone Uk. Good professional looking web site and good array of quality equipment. I am now currently £529 out of pocket - No keyboard, dealing with a courier company that cannot deliver an instrument not much larger than 3 shoeboxes and a Friendly Courier that not only cannot keep to time lines, but doesn't deliver the goods at all. Adding insult to injury Bax Music have asked me for a review. So here it is. Don't purchase anything from this company and Please make sure Hermes are Not the Friendly Courier who are claiming to deliver it to you.”

Helpful Report

Posted 3 years ago

“Delivery is awful! Ordered a Shure SM7B and some extras last Tuesday and it said it would arrive by Friday (2nd) and still hasn’t shown up. I’ve tried contacting customer services and haven’t heard anything back, also tried to call the phone number given in my emails and got an automated response saying they would phone back in 4 hours (bare in mind I rang at 8:00 am and it’s currently 11:09 pm) I wouldn’t be as bothered if it was just a small order but to spend over £400 and not heard anything about my order”

Helpful Report

Posted 3 years ago

“Keeping promise is key in business and they do that effectively well. I’m happy with The GLXD24R system too.”

Helpful Report

Posted 3 years ago

“Ordered 3 weeks ago. Still no sign of delivery.”

Helpful Report

Posted 3 years ago

“Excellent price and a good product, very happy”

Helpful Report

Posted 3 years ago

“I'm waiting for delivery since 25th of June still haven't received anything”

Helpful Report

Posted 3 years ago

“Amazing selection of equipment at competitive prices! Fast delivery and very happy with my purchase! I’ll definitely make my future purchases with BAX music”

Helpful Report

Posted 3 years ago

“Delivery hasn't arrived and its been over a week. It was supposed to take 2 days. Still waiting.”

Helpful Report

Posted 3 years ago

“Asked for a review of Bax service and goods. But of a joke as I've yet to receive what I ordered or a reply to my e mails. Please respond”

Helpful Report

Posted 3 years ago

“Ordered a Piezo pick up, expecting 3 day delivery as quoted on your site. No update to say that Hermes could not deliver the item , emailed umpteen times, no reply, phoned numerous times, spoke eventually to an employee, who said they would chase Hermes for a reason why they could not deliver the item, NO UPDATE SUPPLIED!!! I am still waiting after 2.5 weeks for an answer as to where my item is, still cant get through on their phone number and its just a waste of time emailing them, terrible company to deal with, will never recommend them and will never buy from them again”

Helpful Report

Posted 3 years ago

“ust bought a Slate MTi From Bax Music that cost £9xx including delivery. The reason for me to spend some of my time writing a review over Trustpilot for Bax Music is because the item has successfully delivered on time. There might be a lot of reviews over social media that mention that they didn't get their product, the product wasn't successfully delivered. Here are few things that consumer should need to understand, Bax Music will need to arrange the deliveries once the order has been made but bear in mind is not base in the United Kingdom. If you need your item urgently, please do pay some for the deliveries under the option instead of choosing a FREE delivery service. You can blame them later on for why the order is not successfully delivered as they can only provide an estimation on their website and definitely is not accurate at all. Here is some advice, if you really want your item received within a 99.9% promise delivery lead time. Please choose either just UPS standard that will really speed up everything.”

Bax Music 5 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“Ordered a guitar and amp over a week ago. The courier have lost it and they still wont refund my money. Appalling customer service, VERY RUDE staff and a couldn't care less attitude. DO NOT BUY ANYTHING FROM THIS COMPANY !!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Cheating lying Scum, conned me out of over £300 for an amp that never arrived! Then promised a refund which never happened. Everytime I phone get the same liars The company falsely let you belive they are in UK, but they are not Your goods will not arrive on time Be warned do not use this conning SCUM”

Helpful Report

Posted 3 years ago

“Asking for a review still hasn't been delivered, shocking company and courier service, Avoid shop elsewhere.”

Helpful Report

Posted 3 years ago

“This is a review of 2 half’s. Ordered an Arturia Beatstep Pro and was delivered on due date - thanks although disconcertingly there was little communication regarding the item being dispatched until I received a text the night before. Maybe something that can be improved on? Anyway, BAX delivered, not just on time but on price as well. I’m not retailer loyal as I will try and get the best deal but if you’re not in a hurry then BAX is a go-to. Now on to the Beatstep Pro. It arrived well packed in recyclable cardboard and was not damaged. For an ‘old school’ synthesist this unit ticks all the boxes for sequencing and connectivity. Appreciate there are other sequencers available that can do the job, maybe even better but it works for me. Ideal for sequencing “on the fly”. The learning curve isn’t too steep but in order to get the best out of it will undoubtedly take time. A great unit from Arturia, to be recommended for any midi/CV setup and is fun to use.”

Helpful Report

Posted 3 years ago

“Should of read the reviews prior to ordering from these Fools! Purchased a Pioneer Controller on Sat 19th June RRP £540 Bax Price £487, to be delivered the following Wednesday. Had an Email from Bax saying that they’ve handed the parcel over to Hermes on The Sunday. Kept on checking the order with the tracking number provided to it saying the same thing everyday surpassing the due delivery date on Wednesday 23/6. Had to chase both Hermes and Bax to no avail. Called them on Thursday 24/6 for them to say they can’t refund me or anything as it’s been handed over to Hermes. Checked the app later night to get an update saying that Hermes have received it and that it’ll be delivered Tomorrow Friday 25/6. Get an Email from Bax to say it’s now with Hermes which I already knew. Lo and behold it’s now Friday and nothing has been delivered, with the app saying that it’s out for delivery for it to say somewhat later it’s too big and A Hermes Specialst courier will deliver it within 48 Hours. It’s now Monday 28th and with no product and Bax having the audacity to say we hope you’re enjoying your product in email sent today!?? Are you Taking the Biscuit? Don’t bother saving money and buy from a UK Retailer. They nearly made me miss a big gig that I had been booked for the weekend and went to Westend DJ as they’re always on point. Let’s see what they have to say and even it they acknowledge this review! As their Customer service and after sales are Abysmal!”

Helpful Report

Posted 3 years ago

“Ordered midi keyboard. So far only a plug adapter has arrived, indicating it is not a uk model. The adapter was delivered after the due delivery date and I am yet to see the keyboard. I have phoned and emailed days ago but not had a reply yet.”

Helpful Report

Posted 3 years ago

“The item ordered was exactly as described, the process was slick and professional. I was particularly impressed with the speed of delivery, especially to the remote Island of Hoy in the Orkney Islands. Well done and thanks.”

Helpful Report

Posted 3 years ago

Bax Music is rated 4.0 based on 2,213 reviews