Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,264 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item on Friday 29th of March ,you took the money,then I find out you have gone bankrupt,and no orders will be sent, feel I’ve been robbed”

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Posted 1 week ago

“Ordered three items, including a £500 mic, from Bax as the website said they were all in stock and I needed them urgently. On the day of arrival I get an email to say the mic was never in stock and they don’t know when it will be. Tried to call but they were “receiving a large volume of calls” blah blah. Replied to customer services email to ask for an immediate refund. No response. Then get another email saying delivery in three weeks time. I don’t have my money any more so can’t buy the mic from anywhere else. Today, a week after delivery was due I get an invoice. It has minuses on it indicating a refund, but no mention of a refund or apology or timescale for receiving my money. Smacks of customer service by AI bot. No contact, no communication. Never ordering from Bax again.”

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Posted 2 months ago

“Guitar arrived on time. There was corrosion around the jack socket and the battery box. The action was poor and I want to return the guitar. Despite following all the instructions, none of my emails or calls have been answered. I am not happy”

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Posted 2 months ago

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Posted 2 months ago

“If I could give no stars I would! I ordered an item on 7th January which should have been delivered on the 10th. It did not arrive. The tracking notice they sent me said 'adsvised' and has said that until now (25th January). I sent emails and tried calling with no response. Several days later I had an email saying they had started an investigation, so I dutifully waited and...nothing happened. I tried phoning again, no response. Eventually they sent me an email asking me to review them as I had my lovey new product..NOT! I also got another email several days later saying they were sorry for the delay but they had started an investigation (yes I know!!!). So eventually I sent this email. Hi. Has there been any progress on finding where my order is? It is now 12 days overdue and you started an investigation on Jan 16th, that's 7 days ago. I have to say that I am not happy about this. The project the item was for has had to be put on hold for now, a delay I did not need. Surely it doesn't take a week to find out where my item went! I ordered and paid for an item which I have not received. If that item was lost by your courier or in your system, that is not my problem. I have paid for and expect to receive the item I ordered or, receive a full refund. Now my preference is to receive the item, because I need that item! Could you not simplify matters and just send me another one? Clearly I am not going to receive the original otherwise it would have turned up by now, and if it does it may well be damaged, in which case I would have to suffer all the problems with returning it. I had hoped to have a great first time shopping experience with Bax, instead I have had a very poor one and very reluctant customer service. So this is likely to be my last shopping experience with you. Believe me no one is more disappointed than me. That was three days ago and guess what...no response. I'm just glad I paid with PayPal at least I have some chance of getting my money back. Want my advice? Avoid Bax music like the plague. I have bought lots of stuff online from various places and service has varied a bit, but always worked. Until I ordered from Bax. Now I understand things go wrong now and again, but its the total lack of customer service that really upsets me. Give them a wide berth and shop somewhere else.”

Helpful Report

Posted 2 months ago

“product delivery time very good. product was incorrect ,even after i spoke to a staff member ,who still got it wrong. returning it is a night mere, Been on the phone for a week even sent a email and no reply back VERY POOR CUSTOMER SERVICE. ALL I WANTED WAS TO RETURN IT , AS IT WAS NOT MY FAULT. tHE PRODUCT WAS INCORRECT. STILL WAITING TO RETURN IT, COME ON BAX CONTACT ME PLEASE........”

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Posted 2 months ago

“I ordered one item and got delivered another. Wrong order details, no one answering the phone when trying to raise a claim or return. Worst buying experience I've ever had in my life.”

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Posted 2 months ago

“I bought 2 keyboards, both of which were showing in stock, and a delivery date of 2 days after order was given. When they hadn't arrived after 5 days, I rang the customer support number, and wasn't able to get through at all. I subsequently emailed, and after a day received a reply saying that one of the keyboards WASN'T in stock after all, and they had no idea when they would be able to get it. OK, that happens, I get it - though I would have been far happier if they had contacted me rather than waiting for me to chase it up. So, I replied explaining that I was under a time constraint to get the keyboard they couldn't supply, and asking them to cancel that part of the order and to process a refund as soon as possible, in order that I would have sufficient funds on my card to be able to buy one elsewhere. I got no response, no cancellation, and no refund. I emailed again and again: nothing. Eventually, I rang and just hung on: it took over 30 minutes for my call to be answered. In fairness, when I did, the representative did deal with my query efficiently, although at the time of writing the refund hasn't come through, but that's a normal banking delay, I hope. They have a wide range of stock, and their prices are great: but when things go wrong, their service - if you can reach it - is variable at best.”

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Posted 2 months ago

“Still awaiting delivery, it seems ParcelForce like my bass and have decided to keep it.”

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Posted 3 months ago

“Don't believe stock levels. Ordered two items with Saturday next day delivery for a gig the following week. A day late processing so missed the Saturday for the Sunday rehearsal. Then Parcelforce couldn't deliver as it didn't have the correct address. Arrived a week late - missing the gig. One item broken and the other not included as it was actually on back-order and won't be available for a month. Farce.”

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Posted 3 months ago

“If I could give zero stars I would. Never received my order from 29 days ago. Extremely poor customer service. I want a refund immediately”

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Posted 3 months ago

“My order wasn't dispatched until after 3pm on the day (24th) it was supposed to be delivered. I have contacted Bax Music customer services twice via email and had zero response. It is now the 30th and still no response and still no delivery.”

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Posted 3 months ago

“I vowed not to use Bax music again after my first order this year took an age to ship!! I cancelled it. Then two weeks ago I ordered a guitar over £1000 and again shipping is woeful and been sitting with Parcelfarce days, I know this time it has been Christmas but companies smaller have been back to work for days now so no excuse for such lame service! Definitely my last order with this company Lee #Shocking !”

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Posted 3 months ago

“Told me item would arrive 23.12.24. I ensured I was in all day, only to call toward the end of the day as I'd heard nothing for them to tell me it wasn't arriving....probably not until after Christmas. Then on 27th, after hearing nothing again, I called and was asked, 'Do I still want the ordered items?' - whilst the thought of parting with £3000.00 and receiving nothing in return was tempting, I decided to go ahead and say I did, yes. To which they had to make a whole new order up. Poor communication, poor customer service, unimpressed. At least the lady on the phone was nice. Then they request feedback for my experience....careful what you wish for.”

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Posted 3 months ago

“Scam website. Paid extra for Saturday delivery. No notification of dispatch. No tracking reference . When calling through the representative hung up on me. When calling through a second time the representative hung up on me. Ignored emails. No refund. Reported to trading standards.”

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Posted 3 months ago

“I can’t leave a review because I’ve not received the item yet… still waiting… maybe Santa will bring it down the chimney on Christmas Eve…”

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Posted 3 months ago

“I have had an email to ask for a review for the desk saver I ordered and it still hasn't arrived. I usually buy from another company but thought I would try Bax for delivery time. I hope I will get this before Christmas as it is a present.”

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Posted 4 months ago

“After two weeks, 5 emails not replied to and over a hour on calls I still haven’t recived my order. I was to that they shipped it to parcel force and it’s with them and they have a delay. After speaking to parcel force they have no such delay and I’m being fobbed of. I would advise not to go with the cheaper option with this company and spend a little more else we’re. I’m giving them 7 more days before taking it to my bank to investigate.”

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Posted 4 months ago

“Save your hope, time and money! Been let down twice: 1 - Been waiting for a USB for THE WHOLE SUMMER OF "24 for 12/13 weeks and been postponed from one week to another to end-up asking for refund 2 - They've managed to ruin my Black Friday hope, to realise within days that there is no item and indeed a deal seemed to good to be true for a standalone unit; and again, end-up asking for refund. I gave up any hope in Bax Music and looking forward to shop somewhere else.”

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Posted 4 months ago

“The Company on a hole are very good but The delivery company they use are very, very bad. I am still waiting for my parcel. A week later, from delivery date I wish this was the first time but all 3 times I have ordered. With bax .music This has happened. So be very careful with ordering if you need something ASAP.”

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Posted 4 months ago

Bax Music is rated 4.0 based on 2,264 reviews