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Beauty Bay Reviews

2.1 Rating 393 Reviews
26 %
of reviewers recommend Beauty Bay
2.1
Based on 393 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 19%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

How do I contact Beauty Bay?
(2 weeks ago)
You can contact Beauty Bay by Email, Live Chat and Telephone.
(2 weeks ago)
D
53.33%
Industry Average
Wish I had seen the reviews before shopping with Beauty Bay. My parcel is lost and no one can tell me what is going on. I have asked for a refund and told to just keep waiting despite the fact that both the company and shipping provider cannot give details about if my parcel will ever arrive. The customer service is terrible - I would avoid if I were you!
- Anonymous
Customer service is terrible, no one to speak to just an email where I get the same dodgy 'no refund for item in transit' line every other day as they take 48 hours to respond.
- Hannah
I contacted numerous times the custom service to have a refund but they keep saying that I should wait and that they are checking.
- Andrea - ORDER N. Z7TZ-4W6J-S5BZ-U