Login
Start Free Trial Are you a business?? Click Here

Beauty Bay Reviews

2.1 Rating 392 Reviews
26 %
of reviewers recommend Beauty Bay
2.1
Based on 392 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 19%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Beauty Bay.
Read Beauty Bay Reviews

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

How quickly does Beauty Bay resolve customer queries?
(1 month ago)
Greater than 73% of reviewers feedback is Beauty Bay takes over a week to resolve customer queries.
(1 month ago)
D
50.00%
Industry Average
I ordered makeup and beauty products for my daughter, I got one of the products the next day and thought the rest would arrive a day or two later, then when I saw that nothing was arriving I contacted them and they replied that if I hadn’t taken a picture of the package I wasn’t allowed to claim anything “per their policy” ! Dreadful company, horrible customer service… I had never seen this in the UK before !
- Anonymous
The customer service is terrible they sent me points to use through their app and also said they’d refund me for the points didn’t get my money which is the main reason I’m upset.
- Anonymous
Also NO PHONE CUSTOMER SERVICE & 10 DAY EMAIL AVERAGE RESPONSE TO PROBLEMS THEY WONT EVEN FIX.
- blanche