Beauty Bay Reviews

2.1 Rating 393 Reviews

26 %

of reviewers recommend Beauty Bay

2.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact Beauty Bay? How quickly does Beauty Bay resolve customer queries?

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About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

How quickly does Beauty Bay resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 73% of reviewers feedback is Beauty Bay takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

53.33%

Industry Average

“ Terrible customer service. I ordered some products on January and they still didn't come. I tried to contact several times the customer service but they replied to me that they are in contact with the courier and they will inform me. They always replied to me after 7-12 days. Completely unsatisfied. I asked like 3-4 times with a refund and they answered back with excuses. ”

- Anonymous

“ I ordered makeup and beauty products for my daughter, I got one of the products the next day and thought the rest would arrive a day or two later, then when I saw that nothing was arriving I contacted them and they replied that if I hadn’t taken a picture of the package I wasn’t allowed to claim anything “per their policy” ! Dreadful company, horrible customer service… I had never seen this in the UK before ! ”

- Anonymous

“ The customer service is terrible they sent me points to use through their app and also said they’d refund me for the points didn’t get my money which is the main reason I’m upset. ”

- Anonymous

Beauty Bay Reviews

Customer Service - Average