Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 838 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

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Metrics

3.5

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Yue Zhuo

Anonymous

Anonymous // 01/01/2019

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“Do NOT buy from this company! Fiasco delivery, shoddy workmanship, inadequate fittings AND damaged on arrival. Letters of complaint are totally ignored. Cost over£400 and custom is completely unappreciated. Wished I had read reviews before buying!”

Helpful Report

Posted 4 years ago

“I ordered a electric bed for my poorly father, they sent one older gentleman whom was to old too delivery from the van, she asked to return it or come back when there was two men to lift it, he replied he couldn't do that. my 65 year old mother helped him, and tipped the driver £20 even tho it was left at her door, and now is suffering from a bad back, we wasn't advised the item would come as a whole piece, now we can't be it up the stairs. Rung numerous of times can't get through, sent emails they finally replied there will be a £79 charge. Disgusting after service it bed is obstructing the way in there small home, obviously this bed was purchased for someone in bad health. But still waiting for someone to collect it, terrible service. Don't buy from here.”

Helpful Report

Posted 4 years ago

“Found exactly the same bed that I ordered for half the price on another website. No contact about delivery and got home to find my bed had been left outside. Reading other reviews I am dreading opening the packaging to see what the bed is like! Awful”

Helpful Report

Posted 4 years ago

“Unfortunately this company is the worst iv ever dealt with pre paid upfront awaited 6wks 4 delivery, they arranged a time between 11am to 3pm turned up at 9,30 am I was out. Had to contact company left loads of messages no response, rang bed world following day, they said it would be getting delivered that day, awaited no one came. So rang following day, guy said the same, without even taking my name or address, joke it's like saying Yr taxi on its way. After multiple times of complaint said they would refund me however this has not come to friutation. I wouldn't recommend this company to anyone ever products not the same as I ordered, also no labels on mattress to say what type it is very dodgy indeed. Bad bad bad”

Helpful Report

Posted 4 years ago

“Ordered a bed for delivery Thursday Sep 24 2020, waited all afternoon to receive a call to say van had broke down, delivery was rearranged for Wednesday Sep 30th. Took day off work , waited all afternoon, no bed turned up AGAIN, no email/txt/ phone call off them, tried phoning, on hold an hour then I gave up, it was cash on delivery so they have lost out as ive now ordered elsewhere. Shocking service, definately WOULD NOT recommend.”

Helpful Report

Posted 4 years ago

“Awful service. Told bed would arrive in 12 days been 14. Was called fri to say it would be delivered Monday - never arrived. Couldn’t get hold of anyone on the phone so used messenger for them to say it would be delivered that day- again it didn’t arrive to then be told o we messenger they have no date for my collection and someone would ‘possibly” be in contact this week. Disgusting Custer service really disappointed DONT use this company!”

Helpful Report

Posted 4 years ago

“Would have ordered a bed but having spent 12 minutes on hold, I'm thinking customer services aren't up to much. The message repeatedly says your call is important to us, but if it really was, you'd have more staff on duty.”

Helpful Report

Posted 4 years ago

“DO NOT BUY OFF BEDWORLD,EVER,HEADBOARDS DONT FIT ,THEY NOT INTERESTED IN HELPING DISSABLED AND WONT GIVE VAT BAK,AWFUL PEOPLE .SENT VAT FORMS .GOING TO CALL HRMC ,WHO IS GETTING MY VAT,?NO STARS OFF ME,CHEAP AND NASTY BEDS,SAVE YOUR MONEY”

Helpful Report

Posted 4 years ago

“Such a shame customer services let this company down - product arrived on time - 3 legs & 1 wrong leg delivered - 50 minutes waiting for response to call - have to email your query in - wrong legs delivered second time of bringing problem to their attention. Still awaiting a resolution - :( :( so disappointed”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. Ordered bed in August was delivered in September onto doorstep on wrong day. No screws to attach bedhead. No joining screw. Have written complaint to head office and store where I bought it. Have rung everyday to store and always engaged - drove to store 40miles away and spoke to a man who informed me he was "Just covering for the day" never answered the phone while I was there. So rude and then told me he knew nothing about beds apart from how to sleep & *****.”

Helpful Report

Posted 4 years ago

“Went to BedWorld in Hull, disappointment! Old grotty room with only a few beds. The pillows and mattresses had some large yellow water stains. There were bedframes with rips in them and two of the mattresses had blood stains. It was disgusting to say the least and completely different to how they are portrayed on the website. I don’t mind a discount warehouse but this was way below those standards”

Helpful Report

Posted 4 years ago

“Worst company I've ever dealt with! Any problems with your product and they just don't want to know. Be warned you will not get your money back or the problem solved with this company! They totally ignore you for months on end then lie to you when they do reply saying it will be sorted then do nothing about it and ignore you for weeks on end again. Please don't give these cowboys your money as there are plenty of other reputable companies out there that do care! Very unhappy customer here with a faulty product from bedworld and they just don't give a damn!”

Helpful Report

Posted 4 years ago

“i ordered a bed through woocher and bedworld was the surplier we got a text from bedworld saying our order would be with us on 25th september between 7 til 4 but we havent recieved it so was left without a bed and when rung was on hold for 1 hour and 30 min then hung up and said office closed.”

Helpful Report

Posted 4 years ago

“missing item from order,told I'd receive item before 12 today. still waiting and calls go unanswered then engaged tone after been on the line for 1 hour. utter joke.will not be ordering again from bedworld.”

Helpful Report

Posted 4 years ago

“purchased bed and delivered with missing item.I was told I'd receive item today before 12.Still waiting and phone line goes unanswered then engaged tone after 1 hour.Will not be buying from bedworld again.Another day wasted waiting on delivery.”

Helpful Report

Posted 4 years ago

“Ordered 2 beds from Bedworld. When the 2nd came it was damaged slightly. They offered a refund of £25 which I accepted. On Monday the wood that holds the divan together has snapped and collapsed. It look pretty flimsy and ig was an adult sleeping on it at the time. Made contact via email and was told an exchange would be sorted. Since then when I've tried to chase them to find out how long my son will be sleeping on the floor getting no response. Terrible customer service and wont be ordering anything else I'll go elsewhere for another 2 beds I want”

Helpful Report

Posted 4 years ago

“5ft Giovana Wing Floating Ottoman Bed Ordered a 5ft Giovana Wing Floating Ottoman Bed Frame With Studs. Very competitive price, so wasn't sure on the quality I would receive. The bed was delivered yesterday, quality is excellent, very easy to assemble and the delivery driver was very polite and helpful. Speed of delivery and communication throughout was excellent as well. Faultless experience, would certainly recommend.”

Helpful Report

Posted 4 years ago

“firstly you were supposed to deliver the bed on the Tuesday and we had a phone call to say the lorry had broken down and that the bed would be delivered the next day between 12 and 2pm.Nothing turned up and I phoned you and waited an hour to get through and eventually gave up.The bed then turned up at 4.15 with the driver saying that he was late due to the workload he had been given.The bed frame is extremely poorly made with a few staples holding the thin material to the framework and looks really cheap and nasty.Needless to say we shall not be using your company in the future.Perhaps you would care to email me with your comments”

Helpful Report

Posted 4 years ago

“I ordered a mattress from Bedworld and got a good saving on the website, I also looked for other discount codes online and got an extra 20% off on top of the advertised savings. I added express delivery to my order and the product arrived within the 4 hour slot with fantastic customer service. The mattress I ordered is good quality / comfortable / packaged well and has met my expectation. I will defiantly look to use this company again.”

Helpful Report

Posted 4 years ago

“I must admit to being a bit sceptical after reading many of the reviews given here. I had already ordered the double bed without thinking of checking out the company so coming across so many negative reviews bothered me greatly. Fortunately the bed arrived within the timescale given and it is everything I wanted. The mattress is extremely comfortable and the 2-drawer base is sturdy and pretty easy to put together. The headboard is smaller than I thought but that wasn't a problem. Not everything was perfect - the screws for fixing the struts to the headboard were missing but luckily I had a few spares in my toolbox, which after a bit of search I found and fitted the headboard properly. Also, the delivery driver was quite surly - he looked as though he was being forced to deliver beds - there was no chat, just scowls and miserable face pulling. Overall though I guess I am one of the lucky ones. I am delighted with the bed and the speed of delivery. I award the company five stars for my own personal experience with them.”

Helpful Report

Posted 4 years ago

Bedworld is rated 3.5 based on 838 reviews