Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 839 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

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Metrics

3.5

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Yue Zhuo

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid €600 for a king size bed which included a headboard and chrome legs for the bed. It was definitely not worth the money. The workmanship is poor, there were no instructions with assembling everything and the headboard is very flimsy when screwed to the bed. There isn't even anything to connect the two separate pieces of the bed together. I feel such a mug for not checking this place out first before I bought off them. So be warned!”

Helpful Report

Posted 3 years ago

“I will NEVER order from Bedworld again. This whole experience has been a headache. I didn't get any instructions with my bed. Therefore the assembly instructions are not clear. Secondly, the bed was faulty when it arrived. There was a rip at the back of the bed and the twin ottoman bases do not line up properly once fitted. Finally, there were only 3 bolts provided when I believe there should be one more. The bed was delivered by just one person which is unacceptable. I live alone in a flat and am unable to lift 3 separate parts of a heavy bed up 2 flights of stairs. I am extremely dissapointed with the poor customer service I have received from Bedworld and the communication has been appalling and almost non existent. I've been on hold for over 30 minutes on the phone with no answer, no answer to my emails and no answer to Instagram direct messages even when can see that the account is active and currently online!!! I am requesting a full, free refund from them. I DO NOT recommend Bedworld at all. The only reason why it's not just 1 star is because overall the bed looks pretty - I purchased the Elle Wing floating Ottoman bed”

Helpful Report

Posted 4 years ago

“All went ok other than the fact that a medium bed was ordered and the one we received was hard.”

Helpful Report

Posted 5 years ago

“Not well organised. Company keeps telling me different things, even tells me they'll get back to me then don't...I end up having to ring them or wait a week to get any response.”

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Posted 5 years ago

“Mattress is inches higher on one side than the other, rolling over is like rolling up a hill 👎. Bed itself is good value though”

Helpful Report

Posted 5 years ago

“I am very satisfied with the product I purchased but I was very unhappy with the delivery service. I paid an extra £40 for my bed to be delivered on Saturday and I worked really hard to clear the room for the delivery men to put the new bed into. When the men arrived I asked them to place the bed in my bedroom (it's a bed, it stands to reason I want it in the bedroom). They informed me they would only do that for an extra charge which I felt was exorbitant since you normally off free delivery! I have since read your Ts&Cs and see that it is your policy to only deliver to a downstairs lobby, had I realised this at the time of ordering I would not have ordered. I had a mattress delivered by Argos on the same day and they not only charged me less for delivery they were very happy to bring the mattress upstairs! In the end your delivery men left a 62 year old woman on her own with a king size bed in the hallway which I could hardly get around never mind move. I will not be recommending your service and definitely won't be using you again.”

Helpful Report

Posted 5 years ago

“Bed drawer dont open & mattress seems to dip above draw”

Helpful Report

Posted 5 years ago

“Confirmed delivery date ,waited in all day , lost a days pay .Did not offer any compensation 😡”

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Posted 5 years ago

“Ordered a new mattress online no problem and also paid for my old mattress to be taken away. Was advised they would make contact about a delivery date but they never did. Emailed them to ask to make contact on another phone number but clearly that email was overlooked. About a week or so later, on a Sunday when I was at work, received a call from my neighbour telling me that a mattress was being delivered!! He put it in his garage for me to collect later. God knows what would have happened if the delivery driver didn’t speak to my neighbour or the neighbour wasn’t in. So much for the promised call from Bedworld advising me about a delivery date. Consequently my old mattress wasn’t taken away so I had to organise that myself, at extra expense and inconvenience, with my local council. The new mattress itself turned out to be a good purchase but not knowing the delivery date showed poor customer service and communication.”

Helpful Report

Posted 5 years ago

“Delivery incomplete, delivery man said he'd be back with missing mattress n a few days. No delivery. Called Bedworld, knew nothing about missing mattress. Bed constructed. Looks weak. No weight restriction on order or packaging. Think we'll be lucky if it lasts a year. Would not use bedworld again. Staff helpful and friendly on phone but product and poor communication let's them down.”

Helpful Report

Posted 5 years ago

“ordered for weekend got text at 5 o clock that they would not be delivering and we had to wait until the following weekend. then we got last delivery (19.50 )”

Helpful Report

Posted 5 years ago

“The headboard swatch on the website is not the colour of the head board delivered. I wanted the suade aubergine but I got purple instead. Not happy but needed the bed that day and driver left by time I opened it up. Mattress is like lying on concrete had to buy a mattress topper. Medium /firm not.”

Helpful Report

Posted 5 years ago

“it was as described . Delivery options are poor.”

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Posted 5 years ago

“Order was straightforward but there was a delay in delivery. One of the coasters broke and I was told that it had been redelivered twice but I still haven't received it. The top of the base now has a hole in the material underneath. I will have have to try and fix it somehow before the bed is ruined altogether. Poor service and quality. Disappointed customer”

Helpful Report

Posted 5 years ago

“Delivered and I had to help the guy carry the bed - ridiculous. Headboard and base to dark and the bed is to soft”

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Posted 5 years ago

“The delivery service was appalling. I wasn't advice of delivery then charged to rebook”

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Posted 5 years ago

“Didn't like the base how can you keep the sucure with a piece of plastic. Sorry but would not buy a cheap bed again”

Helpful Report

Posted 5 years ago

“Customer service was acceptable, but the delivery was dreadful. The driver would not bring the van down the drive - we know it is quite narrow, but removal trucks have managed it. They then complained of the long drive to carry the bed down - 30m at most! My husband had to help. Their english was poor and they did not look very professional - no ID”

Helpful Report

Posted 5 years ago

“Had a phone call in the morning to say the bed would be delivered after 2pm so I went to the supermarket about 12 only for the kids to ring me and say the bed was here. I have 5 steps before you get to the house where the bed was left, it was a super king so took a fair bit of man handling by myself as I had told my friend 2 o'clock as he was going to help get it in but as it had started raining I roped in the kids .. all in all the mattress was cheap and comfortable but the service very poor.”

Helpful Report

Posted 5 years ago

“Ordered and payed for matress , noted on advert expected day of delivery , decided to take a last minute holiday , this was after expected delivery date of matress , got email to say what date item would arrive and it was later than led to believe on advert . Rang company and tried to bring date. Forward , was told a request would be implemented . Never received conformation of another date , so has to cancel order due to concern of mattress arriving when we were away”

Helpful Report

Posted 5 years ago

Bedworld is rated 3.5 based on 839 reviews