“Customer service insulting. Delivered trees via Ebay they turned up bone dry and dead. They advised me to plant them. Still dead a month later. Refused to refund. Case recalled via Ebay.
Terrible customer service and couldn’t care less. Packaging inadequate. Don’t buy!”
“Excellent healthy plant. Swift well packaged delivery. As with all the plants I have ordered over the past 3 years from Beechwood Nurseries. Great specimens. Don’t understand the negative reviews.”
“The shrubs I ordered did not grow materialise after planting them in the right conditions and properly., watering them etc... The customer representative was rude and put the blame on me suggesting the above wasn’t the case! Awful experience and a complete waste of money!! (And a waste of time effort & energy complaining as they were not interested in sorting the problem)”
“Received 5rowan trees bare root..awful,there is no root on then ,this is very disappointing as I have received some good trees in the past....and the nursery’s lose ,as I buy a lot of trees and need a lot more,
Iam not going to send them back, having read other customers reviews...will take it on the chin and buy from somewhere else.”
“My mother and I made separate orders for shrubs and hedging and every plant arrived in good health, exactly as described on the website. The packaging was very impressive and 100 laurels in 9cm pots arrived in four large boxes, beautifully stacked in straw. They are now planted out in a 33m hedge, which looks fantastic. Not a single plant was damaged, nor had any soil split in the boxes. As for the shrubs, they were also in the same great condition. They look very healthy and were the size that I expected. I will definitely use this company again and I'm delighted to be able to spend my money supporting a local business too, instead of ordering from the mainland.”
“We had bought quite a lot of plants and had been very happy with all of them until a section of laurels all died. We contacted the owner who sent his father out to see them. Long story short we have heard nothing, they have just ignored us. So I would not recommend buying from them.”
“Truly the worst experience. Creepy customer service guy called Robert who stalked me on line. After I complained about a tree I bought. When I say tree it was more of a broken twig with 7 dead leaves. Trust me when I stay. Steer clear. If you use this company..YOU WILL BE SCAMMED. Nothing as described and the worse/scary customer service I’ve ever had”
“I ordered a hydrangea a blue lacecap "Blaumiese" I received no confirmation of my order whatsoever. After 2 weeks waiting and having to contact Paypal I was informed that the plant had been delivered the previous Saturday by Royal Mail. The only plant that I received that day was a rather bedraggled pink mophead with no accompanying paperwork. Not even told where it came from. I will not be using this place again. Not happy!!”
“Upon opening them up, I noticed that they did not look to be very strong, some broken and not much root on them, mainly from the second bag. Around 200 of them have stayed dormant in the hedge line that the whole 500 are in, along with a drip watering system. I contacted "you" asking for advice? but have been totally ignored!”
“Just received my virginia creeper - straggley looking thing, covered in brown spot and blight. Terrible. How can they send such awful quality plants out? Shameful”
“Twigs and partly dead plants arrived. See photos! Customer service didn't want to know. They are trying to remove all negative reviews from the Internet! Just read through the 3fatpigs (another trading name for this company) reviews on all the trusted review sites.”
“Please stay clear of this seller!
Would give them 0 stars if pssible, absolutely terrible customer service. I ordered 5 bare-root shrubs, received 2 proper stems and a few twigs, and 80 % of the lot failed to revive, despite best efforts with rooting powder etc.
When asking for replacement or a partial refund, I was met with utter disbelief (as they never have this problem, apparently) and silence thereafter. No refund or replacement despite numerous emails sent since.
Utterly disappointed.”
“Appalling quality. Rude. Terrible service. Refusing refund even though two thirds of the plants are dead. Planted by a very experienced, highly in demand professional gardener.
Most recent reply from ‘Robert’
We are not responsible for an incompetent person looking after the order purchased. It might be a good idea to employ a capable gardener.
Regards
Robert
Reviews and photos have also been posted on Scoot and Amazon.
As I’m sure you must be aware under the Consumer Rights Act 2015 I am entitled to a right to replacement of the plants. See below. They were not of a satisfactory quality or acceptable standard as I have shown you.
I will be contacting Trading Standards and posting my reviews of your company online if this is not resolved.
FYI
Your rights when shopping
If you bought goods before 1 October 2015, you have rights under the Sale of Goods Act 1979. If you buy goods after the 1 October 2015, you have similar rights under the Consumer Rights Act 2015.
Your purchase must:
· Correspond with any descriptions on labels, packaging, advertisements and catalogues – including photos.
· Be of satisfactory quality – ie of a standard a reasonable person would consider acceptable, given its price and description.
· Be fit for its purpose.
If a purchase does not meet these requirements, you are entitled to reject the item and return it for a full refund within a thirty days.
Sometimes you may have to wait for months for a plant to flower, and then discover the blooms aren’t the colour specified on the plant label. In this situation you will be outside of the time period for rejecting the item, but you will still have the right to a replacement of the plant for up to six years from the date of purchase”
“Horrendous company - should have looked here before buying - fig tree with one leaf, now 4 months later just a stick
They hide behind emails- saying ‘the owner says’ in answer to everything- but we know it is the owner writing- am going to escalate this until I get my money back !”
“we bought 4 birch trees from this lot last year, received and planted them and frankly nothing happened. We politely updated them and were told to be patient, and fair play 3 of the 4 finally came through. unfortunately beechwood are now refusing to refund me for the fourth tree - these people don't really put much store on customer relations and goodwill so would suggest any potential customers look elsewhere for those that do”
“I ordered a rose from here, when it flowered it was not what I ordered. Emailed the company, sent photos of Rose and label. Received a Reply and apology from Sales department, its been reordered and should be delivered in the autumn. Very good customer service .... as long as the correct rose arrives.”
“Prompt delivery well packed plant in straw, pot secured with string to avoid spillage.Healthy plant.Happt customer, although reviews from others are negative I must have been lucky, and those reviews are about trees and I ordered a shrub that may be the difference.If I'd have read reviews before ordering I probably would not have, but I'm happy with my purchase.”
