“We have used this restaurant for almost 30 years , it was once the envy of other Whitbread establishments not any more , it seems Whitbread are cutting staff cutting costs and cutting standards busy Saturday night and only 2 chefs on the main grill should be at least 3 if not 4 , 1 lady on the bar doing all drinks and only about 4 front of house staff , a duty manager who I'm sorry to say was next to useless , may be with maturity he will improve . 1 hour to get the mains served another hour for desert and almost 45 mins to get the bill .some tables waited almost 2 hours and walked out before they got the food . Seems no control whatsoever ever over the numbers they book , the large groups they book and no control over the food being ready and ran to tables . Not I have to say the staffs fault but the fault of senior management who have probably never worked in a busy restaurant but have a degree in saving money get. A grip Whitbread or is this part of the big plan set your restaurants to fail close them down and make them hotel customers only , like you already have in Cirencester and Norwich as well as other areas”
“OK so I noticed by review 5yrs ago on here....
I can only give a two star rating this time which is a huge drop...service ...waited half hour to get asked if we needed a drink...40mins for our luke warm food to arrive ...food was very basic and not half as much this time I understand that there is a lunch time menu which is reasonable but the presentation was awful...8 chips...really ...very sad as this place has certainly gone down hill.”
“Waited an hour for main course, steak came up luke warm and cold chips. Really disappointed. Waitress did her best and re-heated it but still wasn't a hot steak. Waitress apologetic, but fault with grill with food plated and left to get cold. Usually good service here, so hopefully this was a one-off”
“Poor service waited 15mins to order a drink then had to wait another 15 mins after asking waitress for our drinks . then had to call waitress to order our meal
Other customers where seated then order and got meals before us .
We only ordered a mains each which took 30mins to arrive and was cold and I asked for my steak to be medium pink to well done it came medium bloody
Calamari was just a load of crunchy pieces of batter .
Worst meal we have had waste of money .
When asked if meal was OK I said no not really waitress just said OK
We have been going to haywain for 20 years think they have just lost my custom”
“I had haddock and chips, it did not look or taste like haddock not one flake of fish just clumps of something that never resembled fish only ate a bit was hoping the waitress would say how was your meal but she never did, this was the only bad meal I have had there”
