Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought advent calendar. Courier left out in the rain. When trying to open doors all the bottles and cans had fallen to yhe base. Had to open calendar up and remove all the beers. Very poor customer service and product quality. DO NOT BUY.”

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Posted 7 years ago

“Good choice of beer, efficient service, good value. What is not to like?”

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Posted 7 years ago

“Good service and speedy delivery from Beerhawk. My husband is enjoying his advent calendar very much- great present! It's an interesting mix of beers!”

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Posted 7 years ago

“Very impressed with the service and standard of product.”

Beer Hawk 5 star review on 12th December 2016

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Posted 7 years ago

“The prices aren't any cheaper than you'd get in any craft beer shop. The whole point of the service is that it's delivered to your door. I therefore think the delivery part of the service should be spot on. In order to receive a delivery, you've got to be in. The delivery date isn't guarenteed up front and that's a fault in the service in itself. I ordered for a colleagues leaving present and wasn't informed of the delay due to items being out of stock and his parents had waited in especially. Anything that affects delivery times should be communicated and I didn't find out until I chased the following week.”

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Posted 7 years ago

“Fantastic quality and very quick on delivery gift for husband who is very inprest with the range of beers thank you”

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Posted 7 years ago

“Absolutely fantastic. Seems to be IPA heavy which is good for me as it is a personal favourite!”

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Posted 7 years ago

“Still awaiting my order after 2 weeks. Spent over £70. Having chased them up for an update I found out part of my order isn't available. Why not take them off your website then? I wonder if I will ever receive my order. My last order arrived with missing beer. Poor service overall from beerhawk”

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Posted 7 years ago

“Fantatic service even when one of my gift sets didnt have a glass an email sent then a new glass was posted problem solved thank you”

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Posted 7 years ago

“Quick delivery, problem solved and sorted very quickly A1 service.”

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Posted 7 years ago

“Ordered 2 Perfectdraft kegs Friday afternoon. Delivered Saturday morning.”

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Posted 7 years ago

“First my order was delivered late (and hence couldn't be used for the event we had planned it to be used for). When it did arrive, only one of the three items I paid for were received. I have contacted the company on several occasions and not heard back as yet..... Very disappointing!”

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Posted 7 years ago

“Excellent service provided by the Beer Hawk team. Ordering, packing and getting in contact with my order to Ireland. Will use time and time again. Oh the beer is good as well. Many thanks.”

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Posted 7 years ago

“Excellent, Quick delivery with thanks...”

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Posted 7 years ago

“Used to get really good service from Beer Hawk, not any more though. Orders now never turn up within the promised 5 working days. It all seems to stem from around the time they moved warehouses, don't know if they have grown too quickly and now can't cope. Whatever it is, very disappointed and I will now start to source my beer from elsewhere.”

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Posted 7 years ago

“Ordered on 29th November and paid for a 5 day delievery. Today told it wont arrive until 15th December. No apology, no response to email from a 2 days ago. ABSOLUTELY SHOCKING SERVICE! AVOID BEER HAWK!!”

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Posted 7 years ago

“Purchased the beer advent calendar and opened the first door, only to find that the bottle have slipped out of their retainers, so very difficult to pull out. On further inspection almost all of the beers are out of their cardboard retainers. I had to cut open the back of the box to get the beers out. I did contact Beer Hawk regarding this problem and I sent photos of a the box and to give them credit were due, they did give me a full refund.”

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Posted 7 years ago

Mr H, Thanks for the review and we are looking at the packaging to see what can be improved next year. Regards Stu

Posted 7 years ago

“After a poor experience with the courier service Beerhawk use last year, I decided to give them another go this year. I ordered a box of beers as a present for my other half on the 28th November, knowing that we were exchanging gifts on 10th December. On the Beerhawk site it said deliveries could take up to 5 working days so I figured this would be more than enough time. Cut to nearly 2 weeks later and still no sign. I contacted customer services, who to be fair are very contactable and always reply, and was assured my package would be with me by Thursday at the latest (today is Thursday and still no sign). I am annoyed that they arent just honest from the start that they are suffering from a back log. If there had been something on the website with regards to a 2 week wait I would have just paid for an express delivery or shopped somewhere else entirely for peace of mind. Such a good website but they really need to just be honest!”

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Posted 7 years ago

“Very disappointed not to get my advent calendars delivered. Ordered them on 24th October. No contact from Hawk but every time I asked was told they'd arrive in next couple of days. Eventually they decided to refund my money but it was December by then - and too late for me to get anything else!! I am sure this was a great product - makes the poor service seem even more annoying. My boys are not little lads but were looking forward to 24 days of beer tasting.”

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Posted 7 years ago

“After a couple of delays due to warehouse moves and contact with Louise & Andy in your customer service team, the calendar had arrived post my holiday to Thialand (a surprise gift for hubby) who was thrilled. I would highly reccomend this gift and beer hawk, so much so I have purchased a selection box gift for my neighbour who also loves real beer / ale.”

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Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews