Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

“Reading other views, it seems I'm not alone! I pre-ordered an Advent Collection and when we moved house informed the company of my change of address and was told my records had been updated. That should've been problem solved. Except my address hadn't been updated and now apparently my parcel has gone missing. Customer Service took so long to chase it up that I have now been told that there is no more stock and my parcel cannot be retrieved. Customer service is very poor - little or no apology and no compensation. They're now ignoring my emails.”

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Posted 7 years ago

“The second time ive used them and the second time I have been let down for my dads birthday. Useless customer services. More like a bunch of headless chickens than a hawk.”

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Posted 7 years ago

“A few beers I had ordered were out of stock (the only reason I have not given 5 stars is that I would never have known this if I hadn't queried why my order was still showing as in the warehouse when it was due to be delivered the next day), but the customer service team helped me and substituted the items for great quality products. The order was despatched yesterday and I received the items early this morning. From me contacting them the team gave great customer service and quickly resolved the issues. I will have a very happy husband on Christmas morning. Thank you.”

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Posted 7 years ago

“My wife bought me the beer Advent calendar as a present and it arrived in plenty of time. So far so good. The internal packaging was so damaged the. Joy of a beer a day was ruined. The first day of no beer and just a glass was compounded by the krypton factor test to get the glass out. I had to take all the beer out to try and mend the internal packaging "but we must resist the temptation to take things apart as they never fit together again." I do have 23 bottles/cans of beer and a glass to drink it out of. However the joy of a beer a day is gone and I have no idea of the running order. So it's Back to www.beerbods.com for me”

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Posted 7 years ago

“Many thanks, beer advent calender arrived, easy order, delivered on date requested, excellent service from beer hawk. Had a couple of beers now excellent quality and mix, cannot recommend highly enough, certainly be buying more goods from beer hawk”

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Posted 7 years ago

“I ordered beer hawk advent calendar (cost £65) on the 4th September 2016 when they were doing a promotion and it's for my husband as he liked his advent calendar last year (I also bought that from beer hawk). So the promotion was; "Buy an advent calendar and free beer taster kit (cost £20) and inside box there's another £10 voucher in there". But unfortunately the taster kit's never arrived. So I called on the 2nd Dec 2016 to find out where the taster kit is and the girl behind the phone called Danielle said she will track it down and will send me the email for an update! Well, the email's never arrived too so I called again today and there's a girl called Sarah who pick the phone up and she said that the taster kit is damage on the way for delivery and there's no more taster kit in the stock. Well, that's not my problem! I paid for that so you guys have to deal with it, I'm the customer here. So I told her how disappointed I am waiting for the taster kit to turn up from 4Sep16 until 6Dec16 ( Yes, 3 months!) and it never arrived so she said she will give me £10 credit in my beer hawk account! And then she agreed to give me another £10 but no more than that and she put the phone down to me when I was still talking to her!!! How very rude!!! Are you kidding me????? Three months I have been waiting for a package that never arrived and I paid for it!!! Now I am very disappointed and angry! Regardless whether it was free or not, it's your fault that the taster kit is never arrived at my front door. I bought it as a package in the promotion!! You deal with it!! So I called again and a guy called Stewart answered the phone he was very apologetic and giving me another £10 credit in my account. Which is now it makes £30 in my beer hawk account. I told him how angry I am that his colleague was very rude and his answered was the line keeps rebooting at the moment, that's why the call was dropped! *what a clasic excuse Now I'm in the point where I am disappointed and angry the way they treated me and I guess I had enough of dealing with beer hawk! "Do you know what, I don't think I'll be ordering anymore advent calendar from beer hawk or anything else of that matter after the way they treated me". I am very disappointed customer of beer hawk!! And I leave it as that!! To be honest I don't think the £30 credit that they give me will make me feel any better at all!”

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Posted 7 years ago

“Ordered 22 November 4 beer bullets. One arrived after 7 days the other arrived after 9 and the third yesterday still waiting for the fourth. All packaged separately in a massive box that would have held the complete order. What a waste! Phoned twice and got through to a call answering company who could not advise me and was promised a call back that has never happened. They have answered emails but are now telling me that all items have been sent out which they haven't. Don't seem concerned to be losing repeat customers. I am truly sad because my beer loving family has enjoyed choosing and receiving beer orders for the last few Christmases and this will now be the last. If you don't look after your loyal customers you will find yourself in trouble I fear.”

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Posted 7 years ago

“The company need to take on extra staff if they are going to run popular deals: I ordered some beers in the Black Friday event and chose to have them delivered within 5 working days. This time elapsed and I contacted them and asked them to cancel the order as I had ordered the beers specifically for a party. A couple of seemingly generic apology emails and then radio silence. On checking the order today, I found it was 'With Courier' - this prompted me to call them and get it cancelled. The reason I'm giving them 2 stars and not 1 is the guy sorted everything out very quickly and recall the courier before they delivered superfluous beer. With so many other online beer shops, I think me and Beer Hawk are probably done...”

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Posted 7 years ago

“This is the first time that I have felt compelled to write a review for an online company. First the positives. The website is excellent, very clear a good ordering experience and of course an excellent selection of beers. However. The real issues are when things go wrong and you have to deal with customer services. Despite having an original delivery date of 3 days this soon turned in 5 days on ordering, which is a bit disconcerting. Then when this date passed and I checked with customer services I was basically lied to several times until the order finally arrived (all be it with one beer missing!!) 12 working day later. they also lie when it comes to their T&C's. Their own T&C's 13.2 states you will not be charged until dispatch. Not true. You will be charged immediately and if you order doesn't arrive for several weeks you will be left in limbo out of pocket and quite probably lied to. Its a shame because apart from the absolute shambles of customer service beerhawk did have a lot going for it.”

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Posted 7 years ago

“Placed an order on 7th Nov. It is now 6th Dec and no sign of delivery. plenty of, delayed, back and forth emails with customer service regarding this. The order has been delivered according to their couriers. They have since reordered the beers for me which was on 29th Nov. still no delivery as of yet. Extremely disappointed in the service which is such a shame as my first experience with them was immaculate.”

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Posted 7 years ago

“I ordered an beer advent calendar in plenty of time, it never arrived and when I called customer service they could see it had been damaged en route and said they would call me back. That was 5 days ago... I have called several times since and can never get through to the customer service centre and only the order line, who are very polite but unable to help. Despite several call back requests no one has done so. It is now 6 December and given that the product is seasonal it would not be much use now if it does arrive (although I have been informed they have sold out, so if customer services does ever call me back then I won't be able to get a replacement). Very disappointed with the lack of customer service lines. I won't be ordering again.”

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Posted 7 years ago

“Great beers, wonderful customer service. One of the best finds on the Web.”

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Posted 7 years ago

“Ordered an advent calendar back in September & was delivered on the day I requested. Found a voucher for £10 off after I had ordered & they refunded me the £10. My husband has loved the beer's so far!”

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Posted 7 years ago

“i bought the beers & glasses for my son for his birthday as he had them when he was at university . He was very happy with his present . Thank you.”

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Posted 7 years ago

“Although we got off to a slow start and I did not get the free gift, I have to say my son was over the moon with his gift x”

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Posted 7 years ago

Elona, thanks for the review and we are please that although not a great start your son enjoyed the gift. Regards Stu

Posted 7 years ago

“When my order did not arrive it was told it would arrive by 1 December which I said was as not good enough. After finding a beer advent calendar from Costco for half the price by craft beer I sent an email to cancel my order miraculously my order appeared. So I decided to let my husband have the advent calendar as I could not be bothered to return it. Well very disappointed in the beers small bottles and small cans certainly not worth the money will never buy again the Costco one for £29 plus vat was much better value for money with better beers oh and the glass in the advent Calendar was broken. Feeling very fleeced and not happy”

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Posted 7 years ago

“I brought this as a gift for my partner. He's a beer drinker and a fan of real ale. He loves it! I can't comment as I don't drink beer but he however, is and assures me that the beer is fantastic.”

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Posted 7 years ago

“When my order did not arrive it was told it would arrive by 1 December which I said was as not good enough. After finding a beer advent calendar from Costco for half the price by craft beer I sent an email to cancel my order miraculously my order appeared. So I decided to let my husband have the advent calendar as I could not be bothered to return it. Well very disappointed in the beers small bottles and small cans certainly not worth the money will never buy again the Costco one for £29 plus vat was much better value for money with better beers oh and the glass in the advent Calendar was broken. Feeling very fleeced and not happy”

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Posted 7 years ago

“I placed an order 7 working days ago and the status has been 'In warehouse' ever since.”

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Posted 7 years ago

“I placed an order 7 working days ago and the status has been 'In warehouse' ever since.”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Beer Hawk Reviews