Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought for husband as a gift. Very happy!”

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Posted 7 years ago

“Some good choices here, perhaps a little heavy on Scottish breweries and I would have preferred each of the beers from a different producer. I could have bought one or two of them from local supermarket which was disappointing.”

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Posted 7 years ago

“Generally I am really satisfied with the previous orders. However in the last selection box (of 12) which I have bought as a Christmas present, 4 contained a pumpkin flavour. So if the recipient doesnt like pumpkin then that is a third of the box wasted. Also there is general associations with pumpkin and halloween so wouldnt necessarily be appropriate for this time of year”

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Posted 7 years ago

“The concept of the calendar is ace and the beers are great. The calendar arrived late (booked for 23rd and arrived on 2nd December which was a shame as it was an advent calendar!). I had to follow it up to find out where it was, would have been better to have email updates. The actual calendar can be quite difficult to get cans out of as they fall down when the ones below have been removed. It can also be quite tight to get bottles out of. Looks great though! The glass was also broken a bit on the base so we couldn't use. Wouldn't put me off ordering again next year though as think it's such a good idea”

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Posted 7 years ago

“Fantastic selection of good quality beers. Wanted to buy them all and probably will over time ????”

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Posted 7 years ago

“The beers arrived in good time and were packed well so nothing was damaged. There was also a handy information booklet on beers around the world, which is interesting and useful.”

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Posted 7 years ago

“Great of choice of beers and easy to order. Disappointing that 3 beers were not delivered without warning. 2 out of stock and 1 not packed in error. Refunded straight away, but would have been good to have been notified.”

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Posted 7 years ago

“For customer service, these guys can't be beaten. Had some delivery issues through no fault of Beer Hawk's but between us we sorted it out, got the great quality goods we ordered and would not hesitate to use them again”

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Posted 7 years ago

“Efficient service, good value for money.”

Beer Hawk 5 star review on 22nd December 2016

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Posted 7 years ago

“fantastic beers”

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Posted 7 years ago

“Every company can make slip ups , picking errors, poor communications. I always say what differentiates companies is how they deal with issues if they arise. The Beer Hawk guys were outstanding in fixing an issue I had with the Champion Bottled Beer Case. So 5*s and the knowledge they will receive more business in the future.”

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Posted 7 years ago

“Great beers and good variety, purchased as a Christmas gift so waiting for my husbands response on Christmas Day”

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Posted 7 years ago

“Most excellent company especially Sam the lady that delt with a small problem I had”

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Posted 7 years ago

“Well. I was so surprised how quickly the Kolsch came! It's just like it was in Cologne. Definitely my favourite purchase of the Christmas period! Everything came securely packaged. Only beef was; they put 15 bottles in 1 box and 5 in the other. I would have preferred to have the weight evenly spread out. Not a big issue for someone who has any upper body strength though :) All around a great buy and will definitely be buying again!”

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Posted 7 years ago

“I was sent a partial order and contacted company several times and was promised remainder order would be sent in time for my gift giving . It was not sent in time and came very late I was given some vouchers but to buy anything I would have to add more money not sure I will use this company again sadly even though the gift was nice . They shouldn't make promises they can't deliver on”

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Posted 7 years ago

Hi, Thanks for the feedback and apologies that we let you down. We take all feedback and look at how we can improve to ensure this does not happen again. Regards Stu

Posted 7 years ago

“Ordered Leffe glasses. Great glasses at a brilliant price. They arrived very well packaged and in superfast time. Very impressed and will definitely use Beer Hawk again.”

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Posted 7 years ago

“Although beer hawk is great for good quality beer & perfect draft kegs, it lets itself down when trying to get returns collected? I have contacted Beer Hawk several times by email and several times by telephone & every time I'm promised a collection for next day... But nothing happens? If this part of Beer Hawk was resolved then the score would have been Excellent?”

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Posted 7 years ago

“Ordered 2 lots of beer at the same time, 1 part of the order came so I rang the company customer services, what a total joke was promised a follow up email.....nothing, I emailed them.....nothing I then rang them again and the guy I spoke to told me I had rang the wrong number! I asked him was that customer services and he said yes???? what a joke will not use again,”

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Posted 7 years ago

“I ordered a selection box of 15 bottles. 5 of the bottles were actually cans, which was pretty annoying as it was for a gift.”

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Posted 7 years ago

“I signed up for the three month beer-club offer with three case of mixed beers for £55. I have received two of the three cases so far and I have been pleased with the selection with several beers I haven't tried before and some good old favourites. I have used other beer club companies in the past and l would say that the Beer hawk variety is the best so far. However I have found the customer service of Beer Hawk extremely poor. When the first case arrived I received two cases when I had only ordered one. Although I suppose you shouldn't look a gift horse and all that. I was concerned I had been charged twice. I logged into the Beer Hawk website and on my dash board it listed two orders, however my email receipt only listed one. Trying to make sure I had only been charged once I phoned head office to try to resolve this. Anyway to cut a long story short, after three days of phone calls to several people and no responses I had time to check my credit card statement to see I had only been charged once. I'm not really complaining I got an extra case of beer but I did waste my time trying to get a simple answer from Beer Hawk and as such l won't be using them again.”

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Posted 7 years ago

Martyn, Thanks for the feedback and it is appreciated. We have improved our customer service dept and Beer Club service. We are sorry we were not great for you but I hope you enjoyed the extra beers... Regards Stu

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews