Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of beers, what really let my experience down was the time taken to deliver - which was just over 2 weeks. Whilst I appreciate it was Christmas time and I did get my beers on 23rd, it took several phone calls which I instigated to sort a fairly simple stock issue with a couple of items. That said the beers have been very well enjoyed and will be ordering again!”

Helpful Report

Posted 7 years ago

Paula, We appreciate the review and apologies for the delivery delay. We have moved forward and these issues will not occur again. regards Stu

Posted 7 years ago

“very good choice of beers”

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Posted 7 years ago

Hi Appreciate the review - 5 small words mean so much. Cheers Stu

Posted 7 years ago

“I am very disappointed with my recent order with beer hawk and will not be ordering anymore unless I am compensated for waste of time. After calling customer services and the main office (I was told If I am not happy I can get a refund . Which was not an option because I was gonna split my order with a friend. And there was nothing else that they could do.) when I finally recived my order Firstly my order was delivered 1week late. Then after going through it I found I was a couple of bottles missing. All on I would not recommend beer hawk. I work hard for my money and in the future will use a more reliable service and will advising my family and friends to do the same”

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Posted 7 years ago

Satveer, We appreciate your feedback and review. Apologies for the issues you faced and we do look at every review and take all the comments forward to ensure the same cannot happen again. Cheers Stu

Posted 7 years ago

“On 14 December 2016, I ordered 14 different beer types for a fun beer-tasting event in my extended family, expecting them to be delivered around 20/21st. I did not hear anything from Beerhawk by 22nd and phoned. I was told the beer would arrive on 23rd and given a tracking number. I explained that my family had 4 houses booked for Christmas in the West of Ireland and that the beer must arrive on 23rd to travel there with us. On the morning, tracking told me to expect the beer that day. In late afternoon, on contacting trackingagain, it informed me that the delivery was delayed and the beer would not arrive until 28th. I immediately cancelled the order with Beerhawk but, surprise surprise, found the beer sitting on our doorstep when we returned from the West on 30 Dec. What more can I say??!!”

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Posted 7 years ago

John, Appreciate the review and apologies for the issues faced. We have taken this up with the courier as the delivery by them was out of our hands and they should not have changed the date. We are working hard to alleviate this kind of issue in the future. Regards Stu

Posted 7 years ago

“Used Beerhawk a number of times usually been good but last order was the last time. I ordered well in time for Christmas (on 12th Dec) and had to chase twice to see what was happening to my order, finally getting it delivered on 23rd Dec. There were two beers ordered that were not included. One was an imperial IPA which had a coffee beer substituted (coffee beer is cheaper). The other was not substituted but I did get a partial refund of the cost of the beer. I have raised support tickets on Beerhawk website to see what happened but these have been closed with no response back to me. Will not be using again.”

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Posted 7 years ago

Kevin, thanks for the review - we are reviewing our processes to ensure the standards do not slip again. Regards Stu

Posted 7 years ago

“Fantastic service and great selection. Good customer service.”

Helpful Report

Posted 7 years ago

Lee, Great review and appreciate it. Cheers Stu

Posted 7 years ago

“I just want to make clear that I do not usually write bad reviews but this company is so bad I felt I had to warn others. I placed an order for four different items on Saturday 17th December, they were all for Christmas presents. I sent an email immediately after I placed the order to check that it would be delivered in time for Christmas and never received reply. I emailed again on Tuesday 20th Dec to check that my order would arrive in time for Christmas and once again never got a reply. I then received a marketing email that evening advertising that there was still time to order for delivery before Christmas so I was reassured that my order would arrive in time. I then called on Wednesday 21st Dec and was told that my order should arrive the following day on Thursday, I explained that my work was closed on the Friday (that was delivery address) and he said that I should call the following morning if I didn't receive any tracking details or a dispatch confirmation email so I could change the address to my home. I didn't receive any tracking details on the Wednesday so assumed it had not been sent that day for delivery on the Thursday so I called on Thursday morning to change the address to my home. Nobody picking up on the first attempt so I called about an hour later and got through to a pretty rude lady and was told to call the customer service number (which was not on the website) so I called that number and got through to the same person! She said that the customer service team must have been busy so she would try and help. She said she could only see what I could see and that the order had not been sent so was unlikely to arrive before Christmas. Therefore I asked for my order to be cancelled so I could go out and replace all the gifts. She said she could not do that but would put a note on the order to ask for it to be cancelled. I then emailed to cancel as I was not convinced that the lady on the phone had done anything. I received a reply later that day saying my order was going to be sent that afternoon so I immediately replied and said could it be sent to my home as my work would be closed. I didn't receive a reply to that email until the Friday evening saying they attempted to deliver to my work but it was closed (which I had told them it would be) and that they would be delivering the order to my home on Christmas eve (Saturday). I had already bought replacement gifts on the Friday so I didn't even was the items anymore. When the order actually arrived only two of the items were delivered!!! I was given a refund for the missing items and am going to keep the other items for future gifts as I can't bare to have to deal with Beer Hawk again when trying to return them. All in all this is the WORST COMPANY I have ever had to deal with. I understand that sometimes items are out of stock but all they needed to do was communicate with me and then I could have replaced the gifts with plenty of time. Beer Hawk, you really need to sort out your customer service! The product range is great but the service is absolutely terrible.”

Helpful Report

Posted 7 years ago

James, Appreciate the feedback and apologies for the issues you faced. We received an unprecedented amount of orders that caused us some issues and we have learnt from this. Customer services was extremely busy and so we did have issues in speaking with customers and we are aware of the problems this caused. We have reviewed our processes since and have new plans in place to ensure the same does not happen again.

Posted 7 years ago

“Great service, arrived quickly in time for Christmas and was told the choice of beers was excellent. Will use again.”

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Posted 7 years ago

Tracey - Loving the review and it is appreciated. Cheers Stu

Posted 7 years ago

“Placing an order for subscription on Dec 7th, after making four calls which no one responded to answering back, I was told the first delivery would arrive before Christmas. Fri 23rd they arrived. By then my husband who the surprise gift was for was home and signed for the package as I had to take our kids up north for a cousins birthday party. Very disappointed with service. Also would've expected a more interesting way to package the delivery as it was a pre Christmas delivery and also our first from Beer Hawk.”

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Posted 7 years ago

Hi, Thanks for the feedback and your comments are all reviewed. Apologies for the courier issue and we always work hard to ensure there are no issues. Sadly we have no alternative packaging for Christmas. Cheers Stu

Posted 7 years ago

“Great beer machine. Great tasting beers . Very quick delivery on all orders. Lovely telephone manner.”

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Posted 7 years ago

Terry, So pleased you are enjoying the machine and beers - we appreciate your review. Cheers Stu

Posted 7 years ago

“Lovely product”

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Posted 7 years ago

Jenny, Great review - 2 words that mean a lot to us all here. Cheers Stu

Posted 7 years ago

“Very fast delivery and I ordered on 19th Dec. As usual a fantastic range of beers.”

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Posted 7 years ago

Karen, Great feedback and appreciate the comments. Cheers Stu

Posted 7 years ago

“I first ordered some beer here last September for my dad's birthday and he loved it! We live in Milton Keynes and he said the one I got him reminds him up North (Manchester), proper brew he said. So I thought I'd just get him a bunch for christmas, I got that one with mixed beers..I think 10 or 12 different ones, I can't remember now. He hasnt open them yet but he said his excited.”

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Posted 7 years ago

Kimberly, Many thanks for the review and so pleased your dad has enjoyed the beers. Appreciate your comments. Regards Stu

Posted 7 years ago

“An excellent exciting selection of world beers brighter note of brewery bestsellers with surprises. Prompt delivery a hoppy happy set box.Recommend a repeat prescription for what ever 'ales' you as perfection in a bottle.”

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Posted 7 years ago

Hi, Great review and appreciated. We hope you got what the doctor ordered !! Repeat prescriptions are available.... Cheers Stu

Posted 7 years ago

“Really pleased with the beer dispenser, its terrific! It was delivered really quickly even though it was over the busy christmas period.”

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Posted 7 years ago

Hi, So happy you like the Perfect Draft machine - it is great and appreciate the review. Cheers Stu

Posted 7 years ago

“No problem with the beer delivery very poor ordered a crate of German beer 3 weeks befor Christmas as this was a present for my sons I was worried that a few days before Christmas it had not arrived so contacted Beer hawk I was told it would arrive but it did not it arrive until after Christmas I was upset by this as I had been promised it was going to arrive”

Helpful Report

Posted 7 years ago

Catherine, Thanks for the feedback and apologies we failed you on delivery. We aim to dispatch in a timely manner and clearly let you down. We hope to see you return to show you that we are slick and mush faster ...

Posted 7 years ago

“Great selection of beers. Thanks Guys”

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Posted 7 years ago

Richard, You are welcome and so pleased you enjoyed them. Regards Stu

Posted 7 years ago

“Swift delivery of my favourite product Jaipur”

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Posted 7 years ago

Hi, Thanks for the review and glad you are liking the product. Cheers Stu

Posted 7 years ago

“Ordered a bottle of mead as a gift, just before Christmas. Beer Hawk could not have been more helpful in ensuring that the bottle arrived, securely packaged, in good time for the day. Delighted. Many thanks.”

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Posted 7 years ago

Hi, Great review and we appreciate your comments. I hope the gift was enjoyed. Cheers

Posted 7 years ago

“Most amazing customer service. Beyond amazing help when trying to order a present. Unbelievable understanding and just so nice to deal with. I was stressed it was Christmas! The whole process was just so easy and I was taken care of so well.”

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Posted 7 years ago

Anne, wow great comments and we really appreciate it. We are thrilled and hope to see you again. Cheers Stu

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews