Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the item I originally wanted was sold out with such a wide selection I was able to find another great product. Delivery was very quick.”

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Posted 7 years ago

Frances, Appreciate the review and glad you managed to find a replacement. Cheers Stu

Posted 7 years ago

“Beer hawk delivered the beers at least 2 days earlier than expected which was a great service. I was kept notified at all time. They have a fantastic choice of products and a great delivery service. I will recommend to friends and family.”

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Posted 7 years ago

Elena, Great to have the feedback and many thanks - enjoy

Posted 7 years ago

“Great service even when there was a problem with delivery customer services sorted it quickly. Looking forward to seeing the range of kegs expanding but the Keg machine is great and perfect for parties.”

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Posted 7 years ago

Catherine, Great feedback and appreciated - watch this space for the range of kegs expanding. Look forward to seeing you soon... Cheers Stu

Posted 7 years ago

“Brilliant, cant wait for my next order to arrive.”

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Posted 7 years ago

Julie, Glad you are happy with the beers. Love the feedback and it is appreciated. Regards Stu

Posted 7 years ago

“We had a few issues with our items, however the customer service has been brilliant and dealt with the problems quickly.”

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Posted 7 years ago

Tegan, Thanks for the review and your comments are appreciated, Cheers Stu

Posted 7 years ago

“Good range of products, helpful informative website and efficient delivery.”

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Posted 7 years ago

John, Great review and appreciated. Regards Stu

Posted 7 years ago

“Great selection of beers and very prompt delivery.”

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Posted 7 years ago

Hi, Appreciate your kind words. regards Stu

Posted 7 years ago

“The beer itself was great. But I was told it could take up to 5 days to process. Not a problem. 11 days later still no beer. Then the courier emails me on day 12 saying going to deliver. Track my delivery and it was delayed. Couldn't find my address apparently. After many phone calls, I tracked down my beer and had to pick up myself from depot.Just in case driver got lost”

Helpful Report

Posted 7 years ago

Hi, Thanks for the feedback and apologies for the slower that normal delivery. We are working hard with our courier partner to ensure the process is improved. Regards Stu

Posted 7 years ago

“Great service. Bought for my Father as a gift that just keeps giving, with a good range of beers delivered every month.”

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Posted 7 years ago

Hi, Thanks for the review and appreciate your comments. We are thrilled that your father is loving his monthly delivery. Cheers Stu & The Beer Hawk Team.

Posted 7 years ago

“This is the second case of German weissbier I have ordered. Beer selection is excellent; ordering process straight forward; good communication about tracking order despatch and delivery and the beer arrived when it said it would in time to save me from Christmas TV. Full marks.”

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Posted 7 years ago

Joanna, Appreciate your review and love the fact we saved you from the same old Christmas TV, look forward to seeing you again. Regards Stu

Posted 7 years ago

“Order arrived but unfortunately no idea who it was from as the message i thought i had asked to be included failed to be there.”

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Posted 7 years ago

Vivienne, We appreciate your review and comments. Apologies that the message had been missed from the box, we are improving our processes to ensure that something like this is not missed again. Cheers Stu

Posted 7 years ago

“Hard to find these beers elsewhere. Arrived promptly, really well packaged and the beers amazing. Will be ordering more.”

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Posted 7 years ago

Joe, Great review and we appreciate your comments. Look forward to seeing you again. Regards Stu

Posted 7 years ago

“Just brilliant. was well happy with my Christmas selections. I'm by no means a connoisseur of beer but Beer Hawk is likely to turn me into one. i just browsed the beers using the filters and reading the reviews - bought a couple from each category. Others i just took a punt on like the marshmallow Porter Tiny Rebel's Stay Puft - even if you THINK you don't like porters you have to try this! Or Buxton's Red Raspberry Rye and Siren Pompelmocello (very grapefruity) - fruity but you never feel like you are drinking a novelty alco-pop type thing. The Mead was also well received in my household. Then some more traditional Pilsener's (Veltins) or pale ale (Saison Dupont) were just the ticket for casual drinking. Other highlights in my selection was Brooklyn Black Chocolate Stout, the Christmas Leffe and Leffe Radieuse and the Kwak and St Bernardus Christmas Ale. Was disappointed that they'd sold out of Deus (Champagne Beer) - but will buy early for next Christmas. Will definitely be back again in the mean time. Prices seemed more than reasonable - definitely no more expensive than a supermarket (with a much better choice) - especially if you spend over £50 and get free delivery. Also everything was packed beautifully in strong and nicely branded boxes - which is just the icing on the cake. great job Beer Hawk.”

Helpful Report

Posted 7 years ago

Mark, Fantastic review and we appreciate it a great deal. We take our time choosing the best beers from around the world and are planning on bringing many more to our customers. Hope you enjoy time and time again.

Posted 7 years ago

“At first I was impressed with Beer Hawk. I wanted to purchase some beer for my husband for Christmas. I told them the sort of beer he likes and they selected based on this information. I heard nothing for a few days after I approved the choices and had to chase them up, worried my order wouldn't arrive before Christmas as at this stage the order hadn't been finalised and paid for. After they got back in touch with me, I ordered and was told a delivery date, which was ok as my husband would be at work. I was informed I would be sent an email when the order was dispatched and I would receive it the next day. Two days after the date due for delivery and I had still heard nothing. After three unanswered phone calls and an unanswered email, I finally spoke to someone on the phone and was told my beer was due to be delivered in the next hour. Great, seeing as my husband was in and the box had Beer Hawk written all over it. So much for the email saying it had been dispatched - I never got one. Won't be ordering from this company again. Too much hassle.”

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Posted 7 years ago

Steph Many thanks for your review and please accept my apologies regarding the delivery. I can assure you that you should have received an email and the courier should also have been in touch to confirm delivery. We have now improved our process and hope to see you again in the future.

Posted 7 years ago

“Received the goods earlier than expected, just before Christmas, well packaged and exactly as requested - will be reordering!”

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Posted 7 years ago

Lisa, Thanks for the review - we read each one and appreciate it. Regards Stu

Posted 7 years ago

“Easy order process, very quick delivery and well packaged. Very happy husband when he opened this at Christmas.”

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Posted 7 years ago

Hi, Thanks for the feedback and pleased your husband was happy. Regards Stu

Posted 7 years ago

“Delivery in double quick time and the beer was excellent”

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Posted 7 years ago

David, Appreciate the review and glad you enjoyed the beers. Cheers Stu

Posted 7 years ago

“Unfortunately, the beer I ordered was returned to sender and 10 days from when I emailed for a refund I still haven't heard from them.”

Helpful Report

Posted 7 years ago

Dan, That's not good and you should have been notified regarding the item. We are now putting processes in place to ensure this does not happen again. I have today ensured your refund is placed and apologise for the lateness of this as it is not the norm.

Posted 7 years ago

“Terrible communication and customer service. After placing my order I received a confirmation email stating my order will be processed and dispatched within 5 working days and that I would receive another email when the package was dispatched. 8 days went by and I hadn't heard anything, so I called 'customer services' to check if my order had already been sent and apparently 'nothing' had been done with my order since I placed it. I was given a number for head office to chase it (myself), this number just rang through back to the main customer service line again where I was told I would receive a call back from head office explaining what was happening with my order. This never happened, so the next day I emailed to chase where my order was, again. I was told one of the beers I had ordered was 'out of stock' and so they were waiting on it to become available again so they could send it out. I was never asked if this option was acceptable to me, nor received an apology. What I find confusing is the Beer was in stock when I ordered it and it then took 9 days for any explanation but only because I chased it, otherwise I would never have been made aware. It would have been nice to have been asked if I wanted to wait for the out of stock Beer, or pick an alternative or receive a refund but those choices were not offered. I chased and chased and finally received my order after 2-3 weeks from ordering. Not the 5 days as stated in the original email. Not once did anyone offer an apology for the extra time to wait, or the fact that my order had got delayed and then the Beer was no longer in stock. To add insult to injury I selected that I would like a gift message with my order and that was nowhere to be seen when it finally arrived. Will I be recommending to friends and using Beer Hawk again, no!”

Helpful Report

Posted 7 years ago

Sara, Appreciate the review and we take all your points listed. We are reviewing all our processes and taking these forward to ensure new policies and procedures are in place to avoid these issues in the future. Regards Stu

Posted 7 years ago

“Ordered the Perfect draft system which was on offer with 2 kegs prior to xmas. The price was a lot lower than other suppliers particularly when you add in the 2 kegs. The delivery service by UK Mail was dreadful. One keg was left on the drive in the rain at around midnight ( found by accident next day) and the driver had faked my signature to state it had been delivered on time at mid-day. At this point I didn't know if the other keg and the more importantly the perfect draft machine had been stolen from the drive. UK mail were useless. I Received an email to say the machine and the keg were to be delivered xmas eve. Only the machine turned up!! the keg arrived between xmas and new-year. The machine and beers are great however lots of cold beer was needed to wash out the foul taste UK mail had left in my mouth. Great beers, Terrible delivery!!!!! not even an apology!!!!”

Helpful Report

Posted 7 years ago

Andrew, Apologies for the issues faced and we are looking into what occurred and taking this forward to ensure we put processes in place to combat this happening again. Regards Stu

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews