Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

“Awful customer service and poor products. Bought 2 mattresses which are too short, have had reviewers come out and check and agreed both mattresses faulty. Offered replacements in 18th September and heard nothing since, tried calling and messaging and been in store and still not been replaced. I shall be contacting trading standards and ombudsman, this company are beyond a joke and I will never purchase from them again and I will advise everyone to do the same! Avoid like the plague!!!!!”

Helpful Report

Posted 4 years ago

“Never buy here! Save your money and the grief! Never buy here! We spent 3k on a bed, mattress and all the trimmings. When the delivery showed up on Monday the guy asked us if we had any tools to make the bed! My husband then had to help the two of them get the bed in! Whilst the two guys were getting the mattress in they pulled off one of our lights causing £120 worth of damage! Upon inspection of the bed there are several issues; Dent on headboard Headboard is loose Not enough screws in the headboard Screws added where they shouldn’t be Since then my husband and I have phoned, emailed, messaged on Facebook and even I went back I to the store and nothing has been done! It’s one excuse after the other, your email hasn’t been received! We need 24hrs! They have had 4 days to date and still no resolution or apology or payment for the damage to our brand new house! It is the worst customer experience I have ever experienced and we haven’t even started getting this rectified. This bed and service is not worth 1k let alone the 3k we paid! Let alone the stress and grief this has caused and none of the staff or company care. Save yourself the trouble and go elsewhere!”

Helpful Report

Posted 4 years ago

“Never buy here! Save your money and the grief! Never buy here! We spent 3k on a bed, mattress and all the trimmings. When the delivery showed up on Monday the guy asked us if we had any tools to make the bed! My husband then had to help the two of them get the bed in! Whilst the two guys were getting the mattress in they pulled off one of our lights causing £120 worth of damage! Upon inspection of the bed there are several issues; Dent on headboard Headboard is loose Not enough screws in the headboard Screws added where they shouldn’t be Since then my husband and I have phoned, emailed, messaged on Facebook and even I went back I to the store and nothing has been done! It’s one excuse after the other, your email hasn’t been received! We need 24hrs! They have had 4 days to date and still no resolution or apology or payment for the damage to our brand new house! It is the worst customer experience I have ever experienced and we haven’t even started getting this rectified. This bed and service is not worth 1k let alone the 3k we paid! Let alone the stress and grief this has caused and none of the staff or company care. Save yourself the trouble and go elsewhere!”

Helpful Report

Posted 4 years ago

“What a joke of a company, waited 5 months for our bed after 3 cancellations. We finally got a delivery date Friday 6th November Today Thursday 5th November. Your bed is not in stock and won’t be delivered. Customer service has no clue what is going on. Socking company I would not recommend them to anyone and by the reviews it won’t surprise me if this company will liquidate like its partner Harvey’s. DO NOT ORDER FROM BENSONS FOR BEDS, IT SEEMS LIKE MOST OF US WILL LOSE OUR DEPOSITS. AVOID !!!!!”

Helpful Report

Posted 4 years ago

“We purchased a bed less than 18 months ago and have been having a problem with what we thought was the mattress. Turned out the base has collapsed. Home Serve came out to look at the mattress at a cost of £48. and has marked the base down as accidental damage so we can't claim on our policy for a new bed base. Tried contacting the various numbers listed for their complaints department and none are working”

Helpful Report

Posted 4 years ago

“Looking to change my mattress in the mattress guarantee scheme emails bounce and calls get dropped the worst service ever EBay suppliers have better service”

Helpful Report

Posted 4 years ago

“Absolutely disgusting service, sent a bed with no fittings,won't reply to emails, phone calls social media, eventually got through to head office and had the displeasure of speaking to Scott who's attitude of sorry what more can I do is not acceptable, I've been forced to sleep on the floor for a week now and been told fittings will arrive in 3 weeks, shocking, don't waste your time and money on this appalling outfit go somewhere that cares,court proceedings have started against bensins for beds”

Helpful Report

Posted 4 years ago

“Bensons are using the current pandemic to cover for a shocking service. I ordered a bed in July with a 3 month lead time. Each time the delivery date gets near I get another email saying it's been delayed. DO NOT TOUCH THIS COMPANY”

Helpful Report

Posted 4 years ago

“Ordered a bed and it arrived with most fixtures and fittings missing, words fail me, customer service shocking took a week to reply and said we'll take 14 days to send them out 3 weeks of sleeping on a floor, shocking company”

Helpful Report

Posted 4 years ago

“Poor customer services and painful long delivery. We bought a bed frame and we were told it would be delivered within 3 weeks. Two months and a half later we are still waiting for delivery. It was schudeled for tomorrow but we have been told that we need to wait another month. The shocking thing is that if we want to cancel now and get a refund, they will charge us 20%. What is the point in buying a bed if you have to wait 3 months and a half for delivery?”

Helpful Report

Posted 4 years ago

“Ordered a bed on the 13th of August. As part of a deal I picked where they come and put your bed together for you, I paid for bed, mattress and headboard as well as this service. The original date of delivery was the 7th of October so a couple of days before I cleared out my room and had old bed dismantled. On the 6th of October at about 6:30pm, got an email from customer service stating the bed was delayed until 2nd of November. Because of Covid I was understanding but sent an email expressing my disappointment at the late notification. Since then I have gotten two more emails confirming the 02.11.2020 as by delivery date with no news about if they shall out my bed together. Today I received an update that the delivery has been pushed to the 04.11.2020 making it a month of me sleeping in the floor. Tried to call them at 4:35pm when I got email only for them to say their call centres are closed despite 9 to 5 opening. Now terrified I'll spend Christmas sleeping in the floor and would not recommending from this company”

Helpful Report

Posted 4 years ago

“Worst Experience and Customer Service from Bensons for Beds (BFB)! I placed a order for a bed frame in February 2020. Due to the pandemic, this was delayed and out of the control of BFB. I finally received my delivery in July. In putting the bed together, I noticed there was an issue with the brackets. The footboard brackets were higher then those on the headboard meaning that the sides / frame was slanting down on the headboard side. I sent pictures of this to BFB and they proposed a “HomeServe” engineer comes out to resolve the issue. After waiting another 3-4 weeks, the engineer arrived to tell me exactly what I had told BFB; the brackets were positioned wrong. The engineer then proceeded to take pictures (like I did and had provided BFB already) and create a report to give to BFB. BFB then contacted me to say the brackets needed to be relocated and they would send out another HomeServe engineer to move them. This would be another 4 weeks wait for the engineer. Not only was I not happy about this wait, but also because the first HomeServe engineer could of done this. More importantly, I wasn’t happy with them moving the brackets as it would of left holes in the fabric and frame from the re-positioning. After some back and forth, I agreed with BFB to get a replacement headboard which they assured me would fix the problem based on the HomeServe Report / measurements the engineer had provided. I was told this would take 6-8 weeks. At 8 weeks I called BFB, and was told it will arrive within 2 weeks and they would call me to let me know the delivery date. They didn’t call me and I chased them. Finally, after waiting on a call (30 Mins+) to get hold of a BFB Customer Service Representative, I managed to get a delivery date. Today (October 29th 2020), the replacement headboard arrived and they collected the previous (faulty headboard). To no surprise, the headboard they sent was exactly the same as the one they sent me before and manufactured incorrectly. My questions are: - How did you manage to make the same mistake twice when you sent out a engineer to look at the original issues, create you a report so you knew exactly what the problem was to resolve? - Have other individuals who have brought this bed frame experienced the same issue? Why are you not doing anything about it? I have asked for a full refund which the advisor told me they have to collect the bed before they give me a refund. Which I disagree with as you’ve messed up twice, therefore, I’ve lost trust in your service. However, happy the frame is going back. I have also asked that the refund team be made aware of the collection date so they know to issue the refund right away so I don’t have to wait any longer! Overall, I feel like I was more then flexible with the unsatisfactory service from BFB and this should be escalated to your senior team and executive management. Clearly you have an issue and have no control on how to handle situations like this. I wouldn’t advise anyone buying from BFB, especially if they are looking to purchase this frame - Langdon Upholstered Bed Frame. Saying “Sorry” and making a customer wait (8 Months Total) is bad service (Albeit disrupted by COVID) but you have been operating like normal since May/June. A refund doesn’t suffice, you didn’t propose a gesture of good will or anything to make this experience better. I hope this review is useful to others and from my experience, I would really recommend you steer clear of BFB and look at alternative bed companies!”

Helpful Report

Posted 4 years ago

“Worst Experience and Customer Service from Bensons for Beds (BFB)! I placed a order for a bed frame in February 2020. Due to the pandemic, this was delayed and out of the control of BFB. I finally received my delivery in July. In putting the bed together, I noticed there was an issue with the brackets. The footboard brackets were higher then those on the headboard meaning that the sides / frame was slanting down on the headboard side. I sent pictures of this to BFB and they proposed a “HomeServe” engineer comes out to resolve the issue. After waiting another 3-4 weeks, the engineer arrived to tell me exactly what I had told BFB; the brackets were positioned wrong. The engineer then proceeded to take pictures (like I did and had provided BFB already) and create a report to give to BFB. BFB then contacted me to say the brackets needed to be relocated and they would send out another HomeServe engineer to move them. This would be another 4 weeks wait for the engineer. Not only was I not happy about this wait, but also because the first HomeServe engineer could of done this. More importantly, I wasn’t happy with them moving the brackets as it would of left holes in the fabric and frame from the re-positioning. After some back and forth, I agreed with BFB to get a replacement headboard which they assured me would fix the problem based on the HomeServe Report / measurements the engineer had provided. I was told this would take 6-8 weeks. At 8 weeks I called BFB, and was told it will arrive within 2 weeks and they would call me to let me know the delivery date. They didn’t call me and I chased them. Finally, after waiting on a call (30 Mins+) to get hold of a BFB Customer Service Representative, I managed to get a delivery date. Today (October 29th 2020), the replacement headboard arrived and they collected the previous (faulty headboard). To no surprise, the headboard they sent was exactly the same as the one they sent me before and manufactured incorrectly. My questions are: - How did you manage to make the same mistake twice when you sent out a engineer to look at the original issues, create you a report so you knew exactly what the problem was to resolve? - Have other individuals who have brought this bed frame experienced the same issue? Why are you not doing anything about it? I have asked for a full refund which the advisor told me they have to collect the bed before they give me a refund. Which I disagree with as you’ve messed up twice, therefore, I’ve lost trust in your service. However, happy the frame is going back. I have also asked that the refund team be made aware of the collection date so they know to issue the refund right away so I don’t have to wait any longer! Overall, I feel like I was more then flexible with the unsatisfactory service from BFB and this should be escalated to your senior team and executive management. Clearly you have an issue and have no control on how to handle situations like this. I wouldn’t advise anyone buying from BFB, especially if they are looking to purchase this frame - Langdon Upholstered Bed Frame. Saying “Sorry” and making a customer wait (8 Months Total) is bad service (Albeit disrupted by COVID) but you have been operating like normal since May/June. A refund doesn’t suffice, you didn’t propose a gesture of good will or anything to make this experience better. I hope this review is useful to others and from my experience, I would really recommend you steer clear of BFB and look at alternative bed companies!”

Helpful Report

Posted 4 years ago

“Bought a bedroom wardrobe unit for 1000 pounds 20th oct 2020. Put down deposit 290 pounds. Told it would arrive be available Feb 2021, decided go for it. 1 week later changed my mind as too long a wait. Phoned bensons, seemingly you have only 24 hrs to change your mind if they order for item. They told me i would lose 20 percent of full price item from my deposit which was 192 pounds if i cancelled order. 4 months to wait but cannot cancel order after 24 hrs chosing item. Total scam and rip off. Avoid like the virus.”

Helpful Report

Posted 4 years ago

“My bed started developing mould inside the storage not long after arrival. I was told to pay for a specialist from my own pocket to determine the cause. I won’t bother buying from this company again. For the money you pay customer service is very bad. It took them over 2 weeks to get back to me. Same quality furniture can be bought on EBay for less than half of the price”

Helpful Report

Posted 4 years ago

“Bought a Sensaform mattress from Bensons for beds approx 8 months ago and at approx 6 months the memory foam topper was sagging and not returning to shape. Contacted the store and were told to take pictures and email customer services, then follow up with a phone call when done. Did so and were sent a standard email saying that it might take up to ten days to respond due to Covid and less people in office, etc etc. We phoned customer services and were put on hold for ten minutes whilst they found the emails (even though the sales number was in the subject line of the email), when they eventually came back to the call, they hung up. I decide to wait the ten days to see if they get in touch as noted and they didn't, so the following weekend I go to store and inform them that as I bought it from store, I expected them to get something done about it, whereby the gent told me that he would himself phone customer service on the following Monday when they were open. Eventually I received an email response telling me that as the goods were more than 6 months old, the onus was on me to prove that it was faulty (despite me sending pictures) and I would have to pay for an independent report done by a furniture inspector. This despite the mattress coming with a 8 year guarantee. Needless to say my response was not a positive one. I have every intention to keep badgering until I hit a brick wall and never again will I spend another penny with this shower of incompetence.”

Helpful Report

Posted 4 years ago

“This is the first time I have ever left a negative review I waited nearly 5 months for a mattress Very poor customer service When the product did arrived it was dirty and damaged Never, will I order anything from Bensons again No apology until I asked for one I feel very let down”

Helpful Report

Posted 4 years ago

“Like everybody else on here, avoid at all costs. Customer service shocking. Bought a bed, waited weeks over to receive (not B4B fault - COVID had just started). However, fault in bed and 5-month later, countless emails, over 6-hours wasted on phone calls and promises of monies hitting my bank with refund and collection of the mattress - still no further forward. Ordered another bed from Furniture Village as told of imminent collection date which never materialised. Rang furniture village and refunded £80 to me without question. Not only was someone on the phone, my issue was dealt with immediately. Stark contrast in customer service.... Still awaiting anything from B4B. A truly shocking experience with a non-existent customer service.... DO NOT BUT FROM THEM... THEY HAVE NO RIGHT TO BE IN BUSINESS...”

Helpful Report

Posted 4 years ago

“Spent £570 on a mattress 2200 sprung slumberland ...came on time and was very comfy until some of the springs collapsed after 5 months I weigh 64kgs so not a heavy person .. I contacted Bensons via email and like everyone else heard nothing for weeks....I sent photos which clearly showed the issue....I received an email yesterday stating that if I paid a technician £100 for him to do a report to show the fault - it would take a technician its very obvious .I made it clear I would not be doing this as I was already out by the cost of the bed and truly I would not trust this company to refund/ pay back the £100 or replace the mattress.....don't use them I certainly would never recommend them to anyone”

Helpful Report

Posted 4 years ago

“Sat here waiting for my bed to be delivered, had the morning off work, my husband had the afternoon off work and guess what. got us down for November but email states 22/10/20! what a bunch of .....s! where is the bed you promised me today?? Please ring me - i am now at work and you have my number Ref: CO132990”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Bensons For Beds Reviews