Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at Benson for beds is terrible. The beds was due to be delivered last week and they arrived with half a beds an the mattress. We refused delivery and the customer service department rearranged the delivery of the full bed a week later. Today, we received a call from the delivery drive, when I asked him if the full bed was on the van, he said "o no, it just states half a bed." We then waited all day in the house for the bed and they never contacted us. We also tried to call the mobile number back and they didn't answer the phone! We keep calling the branch (bedford) and the line is dropped!”

Helpful Report

Posted 5 years ago

“Will never buy anything from Bensons again! We purchased 2 beds about 4 years and had a fault with the mattress which Bensons sent someone out to look at it. I was told it was tolerable although the mattress was sinking in areas! We were told they wouldn’t replace as it was in the wrong bed frame!We spent ages looking around for a new bed and mattress and found one again from Bensons which cost us nearly £2000, the bed arrived as agreed to be told there was a problem with the order, my new mattress protector and pillows was not in the order, then to be told I had one wrong half of the otterman base delivered, we had paid for the bed to be assembled for us and the guys have had to make best of putting the bed together, I have a wobbley head board as it isn’t secure correctly and they have had to drill holes to bracket the 2 bases together, they haven’t been a able to put the wheels on the bed either. I called the store manager at the branch we brought it from to be told they would take the order back and the order one for me, this would have left us with nothing to sleep on, we came to an agreement that I would except the order as it is under the agreement that I would have a full order of a new mattress and base to keep my 10 yr warranty, the store manager agreed to this, I was then advised the day after that it was now with customer care and we would only be getting the correct half of the base! I’ve had to go out and buy another mattress protector and because one half of the base is small and cheaper quality my mattress is hanging off the bottom and side of the bed and already the mattress is not flat, I have called customer services to be told they will only speak to my husband, so my husband had called and emailed them to add me on the account and still they keep saying they won’t speak to me, by time my husband is home in the evenings they have closed! So 1 week later I still have an incomplete bed! Never again will I go to Benson’s now, I have lost all faith and very dissatisfied with the customer service we agency received since and now stuck with a half complete bed and possibly damaged mattress now.”

Helpful Report

Posted 5 years ago

“WARNING!!!!! Dont Buy anything from Benson for Beds, they Will sell you low quality beds for high prices and have no customer service they want to rip you off !! Just do you investigation online”

Helpful Report

Posted 5 years ago

“Worst company ever bought a wardrobe from them with an instruction manual that cannot be followed properly as there is only pictures and writing that is in french that I do not understand. After this I followed the instruction carefullly and when finally everything was coming together the whole wardrobe fell on top of me as the screws do not fit in the holes properly. And the worst customer service as they lie by saying that by following pictures you can build a wardrobe. Let’s hope that I can get a refund as I feel like I have been scammed”

Helpful Report

Posted 5 years ago

“Wish I could give minus stars what a joke ordered a new bed after 13 years of old one and gave them a month for a delivery date got a call day before saying no bed coming and wont get till may hiding behind a customer confidential lie talk through the ass holes having to sleep on floor they are now saying half of my bed will come in another month and the other half in two months I will personally break in there warehouse myslef and take it not sleeping on the floor especially when sleep is important during my gcse period and they can’t be bothered to pick up a phone most times but lovely help from those in store don’t order a bed or anything SAVE YOURSELVES AVOID AT ALL COST SLEEP IN A BIN IF YOU MUST AS IT WILL COME QUICKER THAN THERE BEDS”

Helpful Report

Posted 5 years ago

“I do not recommend. Been trying to resolve an issue since July last year!!!!!!! 60-90 minute wait to connect through to someone in their customer services department. Even if I select the option to be called back, I do not receive a call back. Emails have never been replied to! I work 8am-6pm, never able to call on my breaks due to the waiting time.”

Helpful Report

Posted 5 years ago

“Wish i could give no starts one seems too many We had to return a TV cabinet as they sent the wrong one. We returned it 4 weeks ago and still no refund. We have a wardrobe and drawers with faults and no sign of repair. They took our money and promised us everything but once that happened we are forgotten about. We have ordered replacements from marks and Spencer and they are an absolute pleasure to do business with”

Helpful Report

Posted 5 years ago

“The customer service from Brenda at bensons beds East Kilbride was excellent, helpful and friendly with no pressure. My new bed has just been delivered by Stuart and John and I cannot speak highly enough of them. So pleasant and friendly ( not to mention efficient, they had my new bed and headboard assembled in no time!) all in all a happy experience. These employees are a credit to the company.”

Helpful Report

Posted 5 years ago

“Would give 0 stars if available. Order not delivered on scheduled day despite been told twice it was defintely on the van & would be delivered”

Helpful Report

Posted 5 years ago

“Good nights sleep, with Bensons! Don't think so! Try sleeping on the floor for five nights when they refuse to assemble your £2000 bed! Don't trust anything they say. Their website says they assemble divan sets but then they dump the parts leaving you to figure out a hydraulic ottoman with TV lift mechanism and TV that's too small for the bed and instructions! They then don't answer phones and take over 24 hours to reply to messages. Avoid!”

Helpful Report

Posted 5 years ago

“Customer service is appalling. So friendly and helpful in the store, but after purchase if you have a problem they don't want to know. I found them quite ignorant and totally lacking in any customer relation skills. I wish I had gone to John Lewis as their customer service is outstanding. Stay away from Bensons is my advice.”

Helpful Report

Posted 5 years ago

“In store service was fine. Its the shoddy way they treat their customers afterwards and the derisory compensation offers they make. There customer service agents say they will arrange callbacks and these callbacks never materialise. Then their agents refuse to escalate at all which happened on my final call to them. I've let this in the hands of the furniture ombudsman now. I'm sick of wasting my time on their agents and management who don't call back. The issue was only a fault with a headboard - but because I had to do so much chasing, and the fact Bensons don't communicate with their customers. Honestly their drivers do a better job of communicating than the rest of the business. One of the agents I spoke to even suggested that the issue was down to my preference - Having spent over 2k on a bed all I expected was what I'd paid for, I got that eventually - after 4 months. Shame I can't zero star this business.”

Helpful Report

Posted 5 years ago

“I recently bought a bed from Bensons and then read these reviews and almost cancelled the order. I have to say i am so pleased i didn't. The bed arrived on time with no fuss. The delivery guys were fantastic and no complaints. The bed we ordered arrived exactly as we ordered. Whether Bensons have changed or listened, i have had a wonderful experience. Thanks”

Helpful Report

Posted 5 years ago

“Absolutely shocking customer service, delivered the bed but not the mattress as they had forgot to load it for that days delivery and will not be delivering it for another 6 days!! so expected to sleep uncomfortable for the next 6 days in a fault of my own! and no apology given or compensation to sort this matter, would certainly not recommend or shop here ever again. Absolutely shocking and not customer focused at all!!”

Helpful Report

Posted 5 years ago

“After sales is diabolical.still waiting for replacement divan drawer after 8 weeks and numerous phone calls.SORT IT OUT BENSONS”

Helpful Report

Posted 5 years ago

“Bought bed from Bensons for Beds, took delivery on 1st of March 2019. Faulty part on bed and phoned customer services to get this sorted. I have provided photographs of the problem and have since asked for replacement to which the reply was we will send someone out to inspect it. Not quite what I wanted or expected. I’m currently awaiting delivery of wardrobes I’ve paid for and expected delivery. They phoned to say they can’t deliver on expected date. No further information other than we will call within 48 hours. I was then given the choice to cancel the order. Not what I would consider great customer service Stephen Stronach”

Helpful Report

Posted 5 years ago

“Don’t normally write reviews but this one I have to. Bought 2 beds from bensons totalling over £3000. One the day of the delivery firstly the delivery men walked in with their shoes on and then attempted to walk into the bedrooms with their shoes on. When leaving didn’t think why they were in a hurry to close our porch door and leave. Only when I was going to work that I noticed they had broken our porch door. Immediately phoned bensons up to complain about the damage, got through to them after nearly 1 hour. Gave all the details about what had happened and the damage done. Assured me some one will call back, no one did. Couple of days later rang them again and guess what over an hour waiting for them to answer the phone. Eventually got through and explained all the details again, again some will phone you back. I must have phoned them about 6-7 times each time over 1 hour for them to answer. Finally I had a manager call me back to say that they are going to interview the driver and he will call me back as soon as that is done. Called back after about 1 week to say that we have interviewed the drivers and they have admitted that they had done the damage and I had to get 2 quotes for the work to be carried out Sent 2 quotes as requested. Manager then called back to say we have the quotes and to get the work carried out by any one of the companies as they was only £10 difference between the quotes. Work has been done nearly 4 months now still no payment for the company who done the work. So far they have come up with excuse after excuse each time saying the company has to phone them direct then saying I have to phone them again. Every time I have asked to speak to a manager but it seems like there are no managers working there. I have yet to speak to someone one in authority. Now they are saying to me that they want to know which manager told me to carry the work out. I have told them many times I don’t remember his name. They are just making excuse after excuse. It seems like they employ young kids who have no idea about customer service. Please avoid this company if not be prepared to wait over an hour each time to get through to them and if anything goes wrong ain’t no way you will get it sorted. Next step for me is the lawyers. I have had enough of excuse after excuse PLEASE AVOID. I cannot stress MORE.”

Helpful Report

Posted 5 years ago

“Bought a firm Splendour mattress for over 1k and a few months later, feels like I’m sinking inside the mattress. Terrible quality, Terrible customer service (67 minutes on hold for them to answer my call), biased technicians. Never again!!!”

Helpful Report

Posted 5 years ago

“Warehouse do not care what they ship, Holes in wrong place are not a problem, they will ship it anyway. Customer service book an engineer to come resolve the issue, 3 month later after calling “ oh I’m sorry sir, this was never reported”!! Send and email, receive a reply 3 weeks later ON EVERY EMAIL!! Make a phone call, call is not answered in under 30 minutes GUARANTEED! Speak to the store who and ask “can I have some information regarding the extra cover” to be told “I will call you back shortly” 6 months later........guess what NEVER HAPPENED! The most embarrassing excuse of a company I have ever worked with, please stay away as the deals are seriously not worth it!!”

Helpful Report

Posted 5 years ago

“We been using product from this company for last 5 years. But the customer service is apathetic and extremely racist, especially the Colindale branch. I myself is brown skin and I was serve by a branch lady who was black skin. Another black skin interrupted us and the branch lady simply walk out with other customer leaving the conversation half way. When I asked her why she said I will be better served by “wasim- a Asian “. I was and still furious about it. Wasim never came to help us out as he was busy with other customer. Since when customer service is based of your race or colour. I am determined not to walk that shop again.”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews