Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bed on 3 March delivery was to be 17 March, on morning of this driver rang said he is on way but has mattress but no base so no point in delivering that. Was then booked for delivery on 8 th of April unbelievably driver rang said on the way but have mattress but no base!!! Every time I tried to phone customer service was usually told 70 to eighty In queue, in the end called the store and cancelled it now waiting for money back Terrible service”

Helpful Report

Posted 3 years ago

“Had mattress for 6 months complaine sit was faulty had to pay 60 pound to a guy to come check it out from home serve who said nothing wrong with it he laid on bed in middle said it was fine I’m like try lying on either side So he goes you disagree I’ll put it down and then he goes can you sign here to say you disagree and I looked at it and it said sign to say your claims invalid I was like mate you having a laugh and he quickly scarpered I’m going to get my own independent person to come and do a report for me and if all fails take them to a small claims court”

Helpful Report

Posted 3 years ago

“Rubbish delivery. Delivery time slot is 7am to 6pm. If your don’t answer their call. They will just skip and rearrange your full paid bed to be delivered 10 days later. So enough after paid two months before but still need to wait 10 more days. Never use them again in my life.”

Helpful Report

Posted 3 years ago

“Ordered a mattress from this company for 6 week delivery. 4 days before delivery they put delivery forward 1 month. I cancelled by e mail and after 3 weeks I am still waiting for confirmation of my cancelation and my money back. Don't buy of them they will go belly up. No amount of words can express how bad this company is.”

Helpful Report

Posted 3 years ago

“Bought a bed paid well over what it was worth but liked the look of the bed..I had nothink but problems... bed was delived a few times broken mattress broken it went on for nearly a year.. refused to take broken bed still have it...the shop dosnt want anything to do with it just wanted the sale and delivery drivers was very rude to my wife..never again would I buy from this shop”

Helpful Report

Posted 3 years ago

“Bought 2 beds in Jan 2022 from Benson's in Reading. First bed delivered with wrong draws and a month later, still haven't heard when new base is going to be delivered. 2nd bed for my daughter confirmed delivery on 22/03/22 and no show. no phone call no explanation and no follow up date promised. Shocking customer service, don't buy from this company.”

Helpful Report

Posted 3 years ago

“Spent £1,296.96 on a number if items accept beds beg Jan. Only had one item delivered. The rest of order was delayed. Then today 28th March the rest was delivered. Took our old beds out to the garage to make it easy for delivery men. Nothing had turned up so the mattress have been dragged back in! Worthing branch phone number doesn't work. Think I'll have another beer to calm down. Should of done my research before I bought anything. Buyer be ware !”

Helpful Report

Posted 3 years ago

“Delivery date for my mattress was the 23rd of March (6 weeks after ordering). Despite being sent a message on the morning of the 23rd stating my order would arrive between 9-11am, it transpires the mattress was never available to be delivered. I tried to call back the local store but the phone number is invalid, despite being listed on their website and invoice. Spoke to customer services who told me the mattress wouldn’t be available for another 6 weeks. I requested a temporary mattress as I’m heavily pregnant and have nothing to sleep on. I was told I would be called back today (28th of March) to arrange this. No call back and now the customer services phone line is down. Tried the chat service and was told to call customer services. Awful service.”

Helpful Report

Posted 3 years ago

“Have waited two months for a bed. Received texts and emails confirming that the delivery was still going ahead as planned. On the delivery day, sure enough the delivery arrived. Headboard…… but no bloody bed. Went back to the shop and was told that they had lost it in the warehouse!!!! And still we wait. 2 weeks and they can have their headboard back and they can stick their bed. Shocking and surprised they are still trading.”

Helpful Report

Posted 3 years ago

“Placed order 14 January 22, delivery arranged for 7 March. Delivery arrived but No mattress. Received text days later with new delivery for 11 March 22. Received voice message on 10 March 22 stating that mattress was out of stock and that the delivery for the 11 March was cancelled. Received text today 24 March 22 We are pleased to advise that we have now re-booked your delivery for 06 May 22. PLEASED To ADVISE. Another 6 weeks without a mattress what a joke. Apalling Customer and delivery Service.”

Helpful Report

Posted 3 years ago

“I just don't believe that Bensons take anything seriously. Their customer service has got to be the worst I have ever come across. I've been waiting weeks for the delivery of a bed but it arrived damaged. Bensons don't want to know. I am currently 98th in the phone line having emailed countless times and been promised a response within 48 hours - a week ago. Not sure if reviews like this do any good. They don't listen.”

Helpful Report

Posted 3 years ago

“95th on the call queue for 0808 number. I'd be skeleton hanging on the end of the phone by the time I got to the number 1 slot. Can't call local Folkestone number it just cuts off immediately. Our £800 mattress arrived with stains on it. The delivery driver contacted the warehouse and the lady there said a replacement would be sent out. Never heard from them since. This is over 6 weeks ago now.”

Helpful Report

Posted 3 years ago

“Delivery day today - no delivery received. Im number 99 in the queue to get through to them by phone...so judging by that and these reviews...everyone is being screwed over!!! AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“This is the worst company I've ever dealt with. Ordered a bed & mattress in January told it would be delivered on March 7th when it was due only base arrived no mattress. I complained immediately and was promised a loan mattress in 5 days this never arrived either. I received text and email confirming delivery both times only for the delivery driver to have to tell us it wasn't on the lorry. I've since spent hours on numerous phone calls as trying to get through to customer service is almost impossible. I've been promised a full refund on the mattress as I cancelled my order but am still waiting for my money even though I was promised it would be paid into my bank yesterday 23/03/22. Stay well away from this company as they are con merchants and liars.”

Helpful Report

Posted 3 years ago

“Paid in full for bed etc had to wait 2 months then on the delivery day someone stayed in all day no delivery no phone call or email no correspondence from bensons. When delivery finally arrived no bed. Bensons have gone total radio silence I can not get a response. No bed no money no response I've been sleeping on the floor for three days now. PayPal are involved Nd still no response. Stay well clear of this company think there going under criminal”

Helpful Report

Posted 3 years ago

“Benson for beds is a joke! I purchased a igel advanced 2500 back in November 2021 for a delivery date of 1st February but it never arrived so I contacted customer support for them to tell me they was very sorry that it has not arrived and that the mattress, headboard and pullows are ready for delivery just not the base. They then said the bed will arrive on the 23rd March, today is the 23rd of March and the bed has not arrives so I have just got off the phone to customer support for them to tell me the bed will be delivered on the 6th April and there is nothing they can do apart from offer me a good gesture of will when the bed finally arrives. I would avoid bensons and go elsewhere or get used to sleeping on the floor.”

Helpful Report

Posted 3 years ago

“Awful company. Ordered a frame and mattress, only a few months later on delivery I was advised there would be no mattress. Bed frame screws don’t fit, my son has no mattress, and despite waiting hours in your phone queue the phone was hung up when I got to number 1. ( I started at number 56)! No one picks up the phone, customer service is poor, no refund offered and il be going to your ombudsmen about mis selling your beds. Absolutely terrible service that has left my son with no bed to sleep on.”

Helpful Report

Posted 3 years ago

“No choice but to give one star to be able to write the review. We purchased 1 x Slumberland super king sized divan beds with mattresses in July 2021. The delivery was a bit of a fiasco but we got through it. For the past 6 months we’ve endured terrible sagging in the mattress resulting in myself and hubby having excruciating back pain and awful nights sleep. We have complained but no response. Really wished we’d checked these reviews before paying £2,000 for the bed. Our next step is going to trading standards as they’re clearly selling furniture which is unfit for use.”

Helpful Report

Posted 3 years ago

“Just been to the retail park in Bury St Edmunds and witnessed a barrage of abuse from the guy who then proceeded to open up Benson's for Beds. An elderly driver had made a simple mistake by going down a one way road in the car park. The Benson's worker was swearing and shouting at him from his car window in total rage. Really inappropriate and totally out of order.”

Helpful Report

Posted 3 years ago

“I would never make the mistake of ordering from Bensons for Beds again. I ordered my bed in July 2021, and received it in the first week of September. One of the drawers on the base was faulty so they ordered a replacement base which finally arrived in November, 11 weeks later. The headboard arrived separately in October and was also faulty, I sent numerous emails which were ignored but finally managed to get a reply in January which said they would replace it and it would be 4 weeks. It finally arrived 8 weeks later, but the delivery driver incorrectly fitted the struts and it does not fit the base! I have also noticed dirty marks on the headboard from where the delivery driver handled it. I have emailed Bensons who have demanded photos, and am awaiting a satisfactory response. It's been 8 months since I first ordered my bed and I am bitterly regretting it!”

Helpful Report

Posted 3 years ago

Bensons For Beds is rated 1.2 based on 1,769 reviews