Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,761 Reviews

4 %

of reviewers recommend Bensons For Beds

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Metrics

1.2

Based on 1,761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I had to give one star although it is not deserved. I purchased an expensive Sealy Monte Carlo mattress from Bensons at Riverside Northampton for relief of my osteoarthritis but had a cheaper hard Maldives delivered. Donna the manager admitted to me and my friend that it was a mistake but she won’t admit it to head office or the Ombudsman. I have been overcharged about £800 and left with a mattress I can’t sleep on. You should be ashamed of yourself for treating anyone like this but I saved for so long for that bed and a person of my advanced age is not going to be able to do that again. I am stuck with a bed I can’t sleep on and instead sleep on my reclining chair. I hope you can sleep at night Donna. I can’t. I would never trust Bensons for Beds again.”

Helpful Report

Posted 5 years ago

“THERE IS NO CUSTOMER SERVICE. HIGHLY NOT RECOMMENDED! -5 STARS”

Helpful Report

Posted 5 years ago

“Bought a sealey bed from bensons ( buy direct from Sealy ) mattress developed a fault bensons were not interested and wanted and independent and only activate the 5 year guarantee when a there is a report to confirm a fault at my expense as I have had it over six months .used homeserve who they recommended ( DO NOT USE THEM THEY ARE IN WITH BENSONS ) they said no fault!!! Check the photos I contacted Sealy who right away said there was a fault they contacted bensons and instantly I have a replacement on it’s way. morale to the story is buy direct from Sealy NOT FROM BENSONS and still waiting to hear about me getting my £48 back for the report”

Helpful Report

Posted 5 years ago

“Absolutely pathetic service .The store in slough took the order for Mattress delivery and ottoman bed to be delivered on 31/10 .Was getting constant messages about order updates that your delivery is on 31st and will keep you updated for AM or PM slot .A day before the delivery contacted customer services spoke to Melissa who was as least helpful as she can be and was told your order is ment to be delivered on 7th oct .That's great I am moving to an unfurnished house and I had ensured the slots match so I do not have sleepless nights and my fear has come true BENSONS FOR BEDS never again and will ensure I will pass this message to everyone I know which may benefit from this advice .”

Helpful Report

Posted 5 years ago

“I don't even want to give them one star.... I have paid for my new furniture and arranged delivery for Monday when I was off work. The drivers had gone off route at 8.30am so to prevent any issues I called Customer Service and was told to wait at least 37minutes... I don't have time for that so called the store and advised them of the issue including that I lived on a newbuild estate and believe the issue is because the driver was being sent to a different village. 72 hours later the driver defrauded the POD and now I have to wait until they do an investigation, I waited the 48hours and was told I had to wait another 24hours.. the CS team don't answer and when you get through they tell you its wrong department so bin you off into another 40minute queue. Steer clear this company are a bunch of thieves!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“The manager mudasor at the Watford store wrongly advised us TWICE! About the re-selection process. I honestly believe this company has the wrong attitude and purposely mis-advise to favour the sale. I am distraught and confused as to why a manger could possibly be so poorly trained.”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever experienced”

Helpful Report

Posted 5 years ago

“I have just had a bed delivered to my brand new house. 2 delivery men took the bed up stairs. When I went up after they had damaged my walls. I spoke to them about it they didn’t seem bothered. Call help desk... 45 minutes later .. asked to send pictures... still waiting on what they are gonna do. What ever you get , just let them leave it at the front door. No respect for your property at all! Shocking and never use again.”

Helpful Report

Posted 5 years ago

“Unbelievable shockingly poor customer service....in fact the lack of customer service (and the customer support system itself) on this particular occasion beggers belief - Bensons having been advised of the partial failure of the frame of my elderly aunt and uncle's [in their 80's and him having advanced Parkinson's disease] bed purchased from Bensons just some 6 months or so ago. - local Bensons showroom staff said they couldn't help...."phone the customer service line" - numerous attempts to phone their customer service line were 30 to 45 minutes long without answer! - Emails sent on their behalf by me resulted in an auto reply stating there should be a response within 10 days....10 days! - the email response actually took 3 weeks and amounted to "phone us"!! - When on one occasion I did get through to them on the phone they refused to do anything as they did not have my aunt and uncle's permission to speak to them despite my advising them of their age and health circumstances. - finally my aunt got through to them (after many aborted attempts to get through over a period of 10 days or more) only to be told they would have to pay for an independent assessment of the bed and would have to post the report to Bensons! An incredibly poor service and system at any time but absolutely unacceptable for elderly customers....I cannot tell you how much stress this has but on my aunt who has more than enough worries in her life caring for her husband. Angry to say the least!”

Helpful Report

Posted 5 years ago

“The worst firm I have ever dealt with ... beware”

Helpful Report

Posted 5 years ago

“TERRIBLE COMPANY. Don’t buy a mattress from this company, I’ve been treated shockingly bad, the mattress they sold me in the shop was completely different to the one that arrived and they won’t give me my money back. I’m now stuck with a mattress I can’t sleep on and £600 out of pocket. Be warned!!! They NEVER give money back, the Customer Services Manager said he’d get the sack if he did!”

Helpful Report

Posted 5 years ago

“Thought I was just unlucky with my lift up bed the one ARNOLD SWARTZENNAGER would maybe on a good day be able to put down if he had had his Weetabix FOUR visits later by THEIR REPAIR COMPANY I use that term loosely they still cannot fit correct struts that operate the up/down and that they are wrong struts for particular bed MOST CUSTOMERS RELY ON PROVIDING FIRMS KNOWLEDGE did not realise had to take degree course in lift op beds before purchase ABYSMAL X”

Helpful Report

Posted 5 years ago

“Wouldn't even give one star . Absolutely appaling customer service . Bed delivered 4 weeks a go damaged. Countless emails calls 2 shop and today finally after a 4 week wait a tect 2 say order new part . No apology no reply 2 emails absolutely disgusting”

Helpful Report

Posted 5 years ago

“Poor customer service and quality The photo is of my 3 day old bed Bensons for beds refused to do anything about it so now saving up for new mattress”

Helpful Report

Posted 5 years ago

“My delivery was due today, so my daughter took time off work to wait in. Was happily waiting, went to the front door only to see a card stating that they'd attempted to deliver. My door bell is broken, but it clearly didn't occur to anyone to knock the door! I phoned the delivery guy twice in the hope that he could double back. No response. Phoned the company number and waited 14 minutes for a response, only to be spoken to by a quite snippy woman who asked me not to shout at her, although I was speaking in a perfectly normal tone! I have to phone back TOMORROW to re-book. No system in place to deal with that today then?! Looks like my son won't have a bed for the foreseeable, as we skipped the old one in readiness for the delivery today. very poor service!”

Helpful Report

Posted 5 years ago

“Do not go to dirty bensons for anything, customer service is a disgrace, products are over priced tat, they sell you the dream but delivery a nightmare, everyone who works there are bell ends, don’t sort my bed very sharp it will be straight through their shop window 🤬🤬🤬🤬🤬”

Helpful Report

Posted 5 years ago

“2 of 4 items of bedroom furniture damaged April 2019. Customer Service shocking. Calling 0300 number.. 50 minutes on hold. Told to email request for replacement, attach photos and allow 10 working days for an update. No update, phone back, another 45 minutes on hold. EMail not actioned, they arrange over the phone. Replacement arrives a month later, damaged. Request refund and collection of faulty goods. Collection of goods happen, although I have goods on a finance agreement with their inhouse finance company ' Creation'. I've called several times to get resolved, finance agreement not credited for the £399, today is 21st October 2019. Still ongoing! Serious Benson of Beds, it atrocious! Totally horrendous experience!”

Helpful Report

Posted 5 years ago

“Horrendous ordeal trying to get my bed. It took a total of 8 weeks to get my bed (and phone calls each week filled with false promises). I was offered £30. When I rang for this compensation they refused to offer me more than £20. Easily the worst company I have ever ordered anything from.”

Helpful Report

Posted 5 years ago

“I have an issue with a mattress that we purchased, I tried calling them on Saturday. The automated message advised that the average response time was 65 minutes. I waited for over 90 minutes for someone to answer, chatting in the background and then hang up!! Totally frustrating and unprofessional.”

Helpful Report

Posted 5 years ago

“Following an insurance claim for damaged furniture in April. I have had replacement furniture delivered on two occasions. Each time I have waited 10 weeks for the replacement only to find it badly damaged. The most recent replacement was 19/10/19 It would appear that there is no quality control at Bensons. Any email I have sent has been ignored. Each time they attempt delivery I have had to take time off work. No offer of compensation. They are a joke.”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,761 reviews