“Shipping means Shipt?!? For $200 headphones, a lying personal shopper.
First, I selected shipping. I never got them.
Second, These did not connect wirelessly.
Third, I never got a refund.
First- I got "free shipping". Best Buy used Shipt.
Without an update or any texts, BestBuy says they sent a personal shopper to drop them off. There records said it was "dropped in front of my door" Even though that is impossible at my apartment complex without calling me.
BestBuys says Shipt is an independent service you will need to contact them for delivery issues.
1. I chose "free shipping" and the website didn't even say Shipt.
2. I was told just because I didn't receive the item the doesn't mean it was not delivered.
I would never trust a personal shopper or anything w/o a tracking number for $200 head phones.
Fine after about 30 calls, transfers, and being hung up on we agreed that I would pick them up.
Second- this "replacement" headset did not work.
Those did not connect period bluetooth. They came broken.
I called again twice a day was transferred, and hung up on. They would not refund the replacement.
Third- I returned their just via UPS with a tracking #.
*Not some unreliable company like Shipt
My credit card involved because I did not get a refund, and BestBuy's records show they refunded $169 out of $180. I still have to document each call, the return tracking #....
This has been a waste of time for a product that didn't work and Best Buy has no customer Service. Each time, I hang up with your customer "service" upset (or they hang up on me) because they keep transferring me to other departments e.g. the store, or the regular customer service.
I haven't received any refund, and I spent way too much time on the phone 1. trying to get to a human, and 2, then reaching someone who would resolve the non-drop off, the non-refund.
Never again.”
“Best buy company is trying to unfairly mark up video card pricing by forcing customers to buy a worthless tech-support service just for the luxury of the chance that you can buy an already marked up far beyond MSRP video card. This tone-def move is a shameless price gouge and it ensures that no low-mid range video card customer will ever get an affordable card again. Shameless anti-customer policies are what has killed this company.”
“I tried to get a refund for computer that I bought back in early November. I bought the computer to pick up in the store but they didn’t have a computer. When I arrived they did tell me there was another computer 20 minutes away and talked me into getting a Best Buy credit card. Unfortunately I paid $20 more for the computer for some reason I think because it was bundled with their Microsoft package. I’ve been disputing this for four months and I spent three hours today on Best Buy to finally have somebody put me on hold and then the car after 30 to 45 minutes disconnected. I Was kind and this was one day of mini over the last four months. I even dispute it with my credit card and Best Buy denied it.”
“Best Buy return/refund process is a nightmare!!! Every service agent you call or chat online give you a different story say they will escalate the refund and will get email back within 72 hours...never happens. One person says it is processed call next day get a complete different story....all they are good at saying is "you have to wait one billing cycle" good luck trying to figure out from what date does the cycle start" different answer every time! What ever happen to good customer service that you can understand the person helping you! Will never buy from Best Buy again!”
“Purchased a multi device keyboard and the first device had a 5 key that stuck. Loved the easy setup. I exchanged it no problem. The second would not connect to my second computer. I went to exchange it and when I told them I had been in touch with Logitech, they refused to exchange it because I need an RA number from Logitech. That's a whole other story on the run around. BestBuy has chosen (over a $90 device) not to help me and I am now caught in Logitech hell. My bestbuy card WILL BE cancelled and my next review is for Logitech.”
“Horrible experience at best buy San Diego Mira Mesa Store!
On January 22, I purchased an open box (Samsung 75” TV = $2385 + Tax) and part of the deal was to get an extra 20% off the TV price if I purchase a total teach membership for $200 and there was an additional offer to get $500 + $100 egifts card along with that Tv purchase. I completed my purchase on that day and scheduled delivery to be on Feb 2 2022.
2 days later, I was checking the best buy app on my phone for other items and accidently I found out that the same TV has gone on sale "brand new TV, not open box" and the price was way cheaper than the open box item I purchased but not delivered yet.
So, I went back to the store before the delivery day and spoke to best buy advisor (Lydell Betty) who was available to help at that time if I can replace my order with a brand-new TV since the TV hasn't been delivered and it would be cheaper than the open box TV.
Best buy advisor (Lydell Betty) offered me an additional 20% off and to keep my order as it is without returning or canceling it. He claimed that he can’t apply the extra 20% before the delivery day and promised to owner me that extra 20% after the delivery day (Feb2). He made/wrote a note on his best buy business card and attached to my receipt and signed it for that 20% which states “approved 20% off the $1900 the price of the TV” and he signed it (I’m attaching a copy of that note).
I asked him if I could get a store credit for that 20% for a moment and he agreed but thought about it for a second and changed my mind and I told him that I would prefer to get the 20% back to my Best Buy credit card so I will have less debit.
Yesterday, Feb 5, I came back to the store to ask for the 20% that I was promised to be giving after the item was delivered. The same bust buy advisor (Lydell Betty) who convinced me to keep the open box and offered me an additional 20% discount met me again and went to a complete denial of his original offer. He refused to owner me an additional 20% discount. He told me if you are not happy you can return the TV. I was shocked and couldn’t believe what was happening at the best buy store. I told him that you’re changing your word, and this is not what we agreed on and that he noted and signed on his business card regarding our agreement. He started arguing with me then he said he would owner me ~ $ 170 back which is 10% not 20%. After I reminded him about our agreement “Lydell Betty” got upset by raising his voice and sounded condescending toward me. Then he said I promised you nothing and you should have got the store credit of that additional 20% at that time. I asked him if he could call his supervisor over so I can escalate my concerns. Then he said I'm the manager here, Then I said I need someone else to speak to but not “Lydell Betty”. Another advisor “Daniel Delgado” heard us and came to us. I explained to “Daniel Delgado” what happened and showed him the receipt showing his colleague's signature and approval for the additional 20%. He “Daniel Delgado” started working on the point of sale and laughing with “Lydell Betty”. He asked if I still have my original egift cards with me and I said I have a $500 gift card (the one I got with the purchase). He “Daniel Delgado” took the gift card from me and said if you want the additional 20% off then he will cancel the $500 gift card otherwise return the TV. “Daniel Delgado” was even more aggressive towards me and asked me to stop talking and I only have 2 options either getting my $500 gift card canceled with the additional 20% off or to return the Tv.
I decided to leave the store after being so overwhelmed. I felt very unwelcomed, and I was lied to by best buy advisors - Very unprofessional advisor! It was the worst purchase experience of my life.
I called the best buy customer service line and they advised me to reach out to the general manager of Mira Mesa store and explain the story. Today, Feb 6, I went back today to the store to ask for general manager contact information. I walked into the store, and I asked a very pleasant person who was standing inside if I could get the contact information for the GM of the store. luckily that person was the sales manager “Sal Gomez”. He asked me what’s the matter and I explained to him the entire story. “Sal Gomez” listened without interrupting or intimidating me like the other two advisors did the day before. He acknowledged my concerns and apologized for the incident. He issued a 20% additional discount to me and made me a happy customer. “Sal Gomez” is a very professional and amazing person with high ethics. I decided not to ever buy from the best buy store in Mira Mesa but the way” Sal Gomez” handled the situation made me change my mind but I’ll make sure to shop there only if he’s in the store.
It was never about the 20% off as much as the horrible experience that I had with these two advisors (Lydell Betty) and “Daniel Delgado”.”
“Have been trying to get refund for a returned product for nearly 2 months. I have spoken to 13 different reps. I have given Best Buy the order#, UPS return tracking #, the date, time and location where it was received. Customer service is off-shore and worthless. Rep's dialects are difficult to understand, they refuse to transfer you to a supervisor or a rep in the U.S. They say they will do things that they never do. It is a total waste of time. I will be filing a complaint with the Better Business Bureau. This has been the worst purchase experience in my life and I'm in my 70's and have made a LOT of purchases.”
“I normally do not leave a bad reviews but BestBuy and their Delivery/Installation Department have exceeded the worse customer service standards.
I paid in full for a washer/dryer two months in advance so when the delivery date came, they didn't show up. No just that but without explanations, and promises od escalations that never ever got to resolve the issue. I am done. After 5 days in a row asking for resolution, I am canceling the order. WORSE CUSTOMER SERVICE EVER!”
“NEVER GET SOMETHING DELIVERED FROM BEST BUY! NOT JUST THIS LOCATION, ALL OF THEM
I purchased an exercise bike online to be delivered and assembled in my home. It's been 2 months since my purchase, and I've had multiple delivery dates pass! I would schedule a date, clear my schedule, and the item never came.
Customer service is a joke and it's outsourced. I have spent hours trying to find out why my bike never got delivered. I've talked to multiple reps who promised me my issue would be solved. Supposedly they escalated my issue, but after following up a few days later, the customer service person could not find any notes on this.
Do yourself a favor and purchase elsewhere. I cancelled my order.”
“I tried to get something that I ordered online, so I had it shipped to my address. The first time it didn’t go through and had to wait two days to “confirm it didn’t go through. Then I did it again for a second time and you guessed it, I had to wait another two days and got nothing in return. The orders were promised to be at the address in one day btw. I would recommend you to never ever ever order something from this website/store online because you will regret it.”
“Best Buy – Castleton, IN / Avon, IN
I’m rating the service quality I received at these two stores a combined 2.5. This morning at the Castleton location I purchased an LG LMV2301BD over-the-range microwave oven. It couldn’t have been more than 10 minutes before the item was confirmed to be in stock, my purchase validated and I was out the door. The young lady who assisted couldn’t have been nicer, as was the stock clerk who did the check on the item’s availability. For this I gave the Castleton store location a solid 5.0. But then in the early afternoon I contacted the Avon location to arrange installation of the microwave (Avon is the closest store location to my residence). I was on the phone with their representatives – 26 minutes to be exact, while being routed here and there, placed on hold repeatedly and speaking with a variety of different individuals. In the end, I was referred right back to the store again! I endeavored to reach and speak with the store manager, but their automated system didn’t give me this option. I even pushed “0” hoping to speak to someone personally, but it was to no avail. For this quality of service, I give the Avon store location a big donut (“0”). After working all day I’m too bushed and irritated to go through the exercise again, so I’ll make another attempt to arrange installation tomorrow. But let it suffice to say I’m not a happy camper.”
“Extremely worst service from bestbuy. extremely worst delivery service. the delivery person just left my expensive apple watch in some other location and picture he posted doesnt even match my address/building. The delivery person didnt even get a signature. They work with extremely poor delivery service companies. Bestbuy said they make takes weeks/months to give a replacement and they dont have a solution to escalate or expedite. They dont even have mechanisms to track their delivery. The customer service is not able to offer any solution at all. I will never order anything from bestbuy again. Really surprised to see suck an awful service by such a big company.”
“Bought a kitchenaid dishwasher on Jan 16 ‘22. Ordered the installation, parts, and haul away. Paid cash. They took my money with a guarantee of delivery on Jan 29 bt 12n-8pm. Reminded me by text and emails tht it would be delivered. Home all day. Waiting. Removed my old dishwasher out. Texted twice with BB reps, Matthew summers, and Agent Travis and assured delivery was in route, “not to worry” they said. After 7 pm received an email directing me to reschedule delivery and a Feb calendar popped up. The delivery had been canceled. No phone called from BB, no reason, and when I called BB to ask why, I was left on hold for 35 min to talk with a supervisor tht no one answered. Of course I refunded everything. I can’t do business with such a disrespectful, incompetent, unreliable business. I work so hard as a nurse, and am treated bad enough at work, I certainly am not going to pay you to treat me worse. So on to the next business tht will treat me better. Certainly someone can do better.”
“DO NOT PAY FOR A BEST BUY DELIVERY!
1st delivery date 1/18/22. No show.
When we called they said their truck broke down.
Rescheduled for 1/28/22. Waited 4 hours befor being told they weren’t coming.
Their truck broke down! Again?!
Apparently they contract out to independent trucking companies with no accountability.
Now we a faced with rescheduling again!
It’s really hard to believe a company as large as Best Buy has such poor service”
“The order was delayed twice, both times the estimated date of delivery was inaccurate, there was no updates on tracking and there is a very poor protocol of escalation if the delivery is delayed. On the contrary Amazon services have always been spot on and prompt. Extremely disappointed with Best Buy online services. I am definitely not using this service again. Once can be forgiven but not a patterned delay. During pandemic the service should be expedited not the other way.”
“I ordered a Schwinn upright bike which works fabulously, however the order was a week late and every day they said it was coming within 24 hours. Due to the current climate that was not such a big deal. However, when I receive my package the box was partially opened and very dented. I exam in the bike and it seemed as though it was fine so I put it together. While trying the bike I noticed the handlebars were dented and the rubber grip was ripped so I called customer service. After 40 minutes they informed me the best they could do was give me a 10% discount on my next purchase. They said I could disassemble the bike and bring it back to Best Buy but I couldn’t bring the bike back assembled. Hugely disappointed, all I needed was a new handlebars. I spoke with Kayla in customer service who would not let me speak to her superior. I will absolutely never shop there again, and I’m really not that fussy of a person.”
“The worst customer service I have ever experienced!! I have spend so much time on the phone with them, it’s ridiculous I even had that much patience. Long story short: A brand new Samsung TV was supposed to be delivered to my home, and it took them 4 attempts to finally get it done. The first 3 were all defective or broken. However, for my frustration after the first screwed up delivery I was promised a $80.- gift card in the mail. 3 month later and 3 hours of absolut ridiculous phone support with some bad English speaking Indian people I’m still waiting for that card!! I gave up. Best Buy, you suck and you have lost one more customer :-| By the way, I would give 0 star if I could…”
“I won't be surprised if they go bankrupt by 2023, their business has tanked. Ever since they canceled phone service, you must now rely on a useless 800 support of mostly foreign-speaking agents who either can't help you or don't care. Pity the fool who buys a 1,000 home stereo that goes bad. Like others, I've had to deal with nonsense after nonsense with bad printers and small electronics. Alongside changed return policy excuses etc. I am so done with them it ain't funny.”
“$200 Taken/Not working headsets/No Refund/Hours of hold/Rude Employees
They shipped via Shopify when I selected "Shipping". This person said they left it in front of my door. Then, they never knocked?
I never got it. For over an hour, I was transferred to reps saying just because it was not received, doesn't mean it wasn't delivered. Eventually, a supervisor acted like he was doing me a favor allowing me to pickup a replacement.
I picked up a "replacement". Remember, I never got whatever the unprofessional service said they delivered.
The Beats headsets didn't work consistently. I returned it, and got a confirmation that it was returned. I didn't see the refund. Fine, after three hours, a supervisor said they refunded it and apologized for the wait.
One month, after they received it, I still have not seen a refund.”
“Best Buy is absolutely awful, there is not a chance in hell I would EVER spend one more cent in this messed up place. Their staff are absolutely clueless, I asked to buy a Google phone and they sent me to the phone people who I never wanted to talk to in the first place cause I don't want a damn contract. I asked that useless staff they had there which pixel 6 is bigger and she told me they were both the same size. Hahaha NO THEY ARE NOT THE SAME SIZE YOU FOOL!!”
