“We went out to shop for a new fridge at Best Buy. We was in the appliance section for a while and there was no one help us. We looked at those new fridges then we found a sale person walked by. We were asking for a professional sale man and he said that he will dispatch one to come over.
It took less than 5 minutes for a sale person to show up, but this guy talked too much and knew nothing at all. We requested for one of the questions and he could not answer, and he walked away.
We were very disappointed for that sale man. If I was him, somehow I could not answer a customer's question right away, I could ask for the customer's phone number and some sale person will call the customer back.
The sale man did not show his professionalism and we already got a fridge on order!”
“I bought a laptop 6 months ago. I declined their add on warranty with the Geek Squad. Today I noticed a bill on my American Express card for $49.00. It was for Trend Micro which I never ordered or wanted. Since their employees work on a commission be very careful with Best Buy they stick things in the sale that will appear later. Not a reputable company!!!”
“Worst business practices and customer service I’ve experienced. First, they do not honor their advertised price matching. Second, they give a twelve-hour delivery window—only the day before. I informed them repeatedly that I’d only be available in the afternoon due to a morning medical appointment and needed the delivery that day for an installation scheduled the next. They assured me it would be no problem, only to schedule delivery for the exact time I’d said I’d be unavailable. Hours of calls, even with management, led nowhere—they refused to adjust or help. I will never buy from Best Buy again.”
“Customer Service is awful. Called up with a question. Told the person who answered my question she clicked a few buttons and then asked me again what my question was. Told her AGAIN, she clicked a few more buttons and then disconnected me. Went into the store to talk with someone. The person I got obviously did not want to bother with me. Looked me up on the computer, told me he couldn't do anything that I should just go home and get on the computer and handle it myself. He then walked out of the store ahead of me. My appliances were supposed to be delivered on Nov 6th. I lugged everything out of the kitchen only to get a call saying someone was sick and they had to reschedule everything for the 12th. Now I have to lug everything back in place, so I can use the stuff, and then lug it all back out next Tuesday. If they reschedule again I may just cancel my order.”
“If you plan to buy a television at this Best Buy in Palm Beach Gardens, be cautious of misleading information and aggressive upselling in the TV Department. Today, I visited the store with the intent of purchasing a Samsung QLED television. As a retired journalist, I had researched extensively and knew exactly what I wanted. All the salesperson had to do was ring it up and arrange for delivery. Instead, he claimed that the Samsung model had poor sound quality and insisted that it only worked well with an expensive Samsung soundbar.
Living in a townhouse, I knew that a soundbar would disturb the entire neighborhood. Reviews on Best Buy’s website confirmed that “you do not need a soundbar.” Despite this, the salesperson continued to push the soundbar on me. Eventually, I decided to leave the store, and in doing so, he lost a sale. I will never shop at this store again. Beware of the misleading information and aggressive upselling.”
“We ordered a $3000 Kitchen Aid refrigerator and scheduled delivery and installation which was over a month out, 7am to 7pm window. The day before it was due to be delivered I called to see if there was a tighter window and was informed that I would have to reschedule. I informed the customer service rep, Elvin, that we had received no notice of this delay, and I had taken the day off from work to prepare for delivery. Was placed on hold and while on hold notice came through email, and was told now I had been notified. Spoke with Mgr Alejandro after, and all he could do was apologize, and offered no explanation. We cancelled our order and requested refund. Will buy elsewhere in the future, no trust in best buy being honest or communicative with delays.”
“@BestBuy something totally wrong? Picked up a tv @ best buy on 10/5, set it up 10/7 & inoperable. Per rep as the box undamaged they wouldnt honor the return/warranty policy. Note that if you get a defective product from best buy they will stick you with it and not help you.”
“In the pallid glow of a flickering screen, I ventured forth to procure an electronic marvel from the emporium known as Best Buy—a place once regarded as a palace of convenience and promise. Whispers of modernity danced in the air, yet shadows loomed, foreboding and grim.
Alas! The timeline, it seemed, was but a wretched specter, taunting me from the recesses of its own inexorable delay. What woe did I encounter as the days turned to weeks, the promised innovation lingering in a purgatorial limbo, never to grace my eager hands. The ghostly silence from the deliverers of commerce filled me with a disquiet that gnawed at my very soul.
With trembling fingers, I reached out to the fabled realm of customer service—an endeavor that proved more a descent into madness than a quest for salvation. Oh, the lack of resolution, the impotence of those tasked with the mantle of assistance! Their responses were but echoes in a cavernous void, devoid of substance, bereft of understanding. A simple problem—resolved, perhaps, in the realm of reason—became a Sisyphean task, rolling endlessly without end or hope.
And lo! The refund, a beacon of hope set adrift, has yet to return to my grasp. I am mired in the quagmire of unresolved transactions, an anguished seeker of restitution in a realm where compassion has long been forsaken. Where is the benevolent clerk, the guiding hand of management? All avenues to the local store remain cloaked in shadows, and the administrative spirits elude me, as if they conspire to cloak the truth in an impenetrable fog.
Thus, I pen this lament, a requiem for the ideals of service expected but not delivered. The very essence of Best Buy is now reduced to an echo of disillusionment—a bitter reminder that not all that glitters is gold. In this bleak landscape of unfathomable bureaucracy, I remain, a solitary figure, seeking solace in the hope that somewhere, deep within the labyrinthine halls of corporate indifference, my plight may yet be heard. But until that day, I shall linger in the shadows, a victim of a dream deferred, waiting for a resolution that may never find its way to the light.”
“Worst customer service ever. Don't order anything from best buy. They outsource all their installation and delivery to this company called CRST home solutions who also deserve 0 stars who themselves outsource all their installation to smaller subcontractors who never show up. It's been over 3 weeks and I am still waiting for my tv to be delivered and installed. I was supposed to get this done 3 weeks ago. They had scheduled multiple appointments but did a no show all the time. Despite all this all they have to offer is a $60 giftcard for inconvenience. Never ever order anything from best buy unless you like wasting hours and hours talking to their customer support team based overseas who are of no help either. Do business with a local smaller store instead and save yourself from all the hassle.”
“NEVER GET A BEST BUY CREDIT CARD.
My son and I bought a computer from best buy. We opend a credit card account so he could get the computer for school.
at the time my son was 17 with a small job. He said he would pay his bill. He always paid extra a month on this bill. Apprently he paid a payment after the promotion was over and when we found out we called to see how much was left they told us 500 and we would be done paying. My son paid the 500. A couple months later we wanted to know why the bill was so high. They said you still have interest payments. Because you paid after the promotion. If this ain't a SCAM.
This is ridiculous they stealing people money. Got us paying on a computer that I'd paid off and has depreciated in value.
This company is a scam”
“I bought a computer from Best Buy and it included a deal for reduced widows software so I bought that too.
Like many others have stated, when I cancelled the computer, Best Buy still sold me the software……which I no longer wanted.
Now, the keep sending me nice little reminders to install my software that I never wanted and I can’t return it. Beware don’t add the software when you’re buying a computer package at Best Buy since if you cancel it, you can’t cancel the software and it’s impossible to get them to refund you.”
“Ordered an appliance online. Delivery scheduled with confirmation of delivery texted to me that morning with a TWELVE-hour window...stayed home all day and they never showed. I received no text, email or call informing me of any change to the delivery schedule (no emails in spam folder either). Called customer service who reported that they could not determine why the delivery was not completed and directed me to call Geek Squad (the delivery service) to find out what occurred. On hold with Geek Squad for 45 minutes with no answer. Totally pathetic customer service. I took a day off work for this! I will never purchase anything from this company again.”
“I tried to get in touch with the store and it sent me to the national hot line I end up getting somebody from some other country and never get sent to the store. The person was unable to help me and tell me what was wrong with my computer and when it may or may not be ready it’s ridiculous that there is no way to get hold of the store without having to drive all the way over there. The person that I spoke to was rude, obnoxious, and spoke to me like I was stupid and had no right to speak to him. I will never use Best Buy again and I will make sure everybody in the free country knows this and how you treat your customers and how poor your customer service is because it really sucks ass.”
“Geek squad support - ANDREW is AMAZING. Andrew was patient, thoughtful, incredibly knowledgeable, empathetic, and truly one of a kind. I’m beyond impressed not only with his computer skills, but customer service. Outstanding job, Andrew!”
“Worst customer service!
We bought a washing machine a few weeks ago at Best Buy in Rockville, MD, and made sure to update our address as well as our delivery address. We even received a printout confirming these details. However, on the delivery day, the company contacted us only to inform us that they had arrived at our former house, which is just a minute's drive from our current home. We asked them to come to our correct address, but they refused, citing a "Best Buy Policy." They mentioned that the delivery might be rescheduled for Thursday but advised us to call customer service.
When we contacted customer service, they informed us that the delivery could only be made a week later. They admitted that it was a system error, despite the correct address being on file. This delay was extremely problematic for us, so we asked to escalate the case. A few hours later, a senior customer service agent called us back, confirming that the delivery team had the wrong address. We requested that the delivery be made as soon as possible, not in a week. The agent promised to check if an earlier delivery was possible and said someone would contact us, but this never happened.
We called customer service again to inquire about the status, only to be told that instead of trying to deliver the washing machine earlier, the delivery would be further delayed. When we asked to escalate the issue again, the customer service agent claimed there was no escalation mechanism, which is completely untrue. We requested to speak with someone more senior, or a manager, and were told that someone would contact us within 15 minutes. This never happened.
The next day, we called customer service again and ensured the delivery was scheduled for the delayed date. We were then informed that, due to our bad experience, we would receive a $75 gift card as compensation. At this point, we were completely frustrated with the terrible customer service and just wanted to make sure we would at least receive the washing machine”
“Never buy anything online from Best Buy. They have no support after that. I bought a phone that ended up being defective but they never gave me support on that, instead of that, they transferred my call multiple times for nothing. I'd never buy anything at Best Buy again.”
“I purchased an opened-boxed dryer from Best Buy online. I accidentally purchased the wrong size and the ventless dryer as a Senior I didn't fully understand what that meant but a couple of days before delivery I reached out to them Tora was the young lady to whom I talked I asked if I needed anything else for installation as I brought a vent she said no you're fine. I didn't even need a vent. I accidentally purchased the wrong size and the ventless dryer I explained that I didn't quite understand what that meant at the time of purchasing him as a Senior that is not something I am familiar with and asked if they could exchange it for a bigger size and the one that use a vent. I am willing to pay the difference but no amount of pleading and begging could persuade any of these customer service Rep.They're brutal, compassionless and without empathy.I understand about the opened-box policy but sometimes in life we can be forgiving and just do the right as I am sure someone else would have purchased this dryer if return .I am not a first-time buyer at Best Buy my kitchen appliances are about $4,000 purchased at their store but mentioned this makes no difference. This thing is not only the size but also the maintenance too much for a Senior to remember. I am now stuck with something I don't want. In life sometimes we have to compromise and give a little and forgive a little. The other the delivery guys trampled around and my hardwood floor with his heavy work boots.From beginning to ending just an overall horrible and nerve-wracking experience”
“BestBuySmall is a scam. My order was paid for but never received. I even received a fake tracking number through 17track, which also seems to be a scam.”
“I purchased a TV from Best Buy three years ago. The remote already broke. I bought a new one, also in Best Buy to replace it, just three months ago and that one broke as well. When I tried to exchange it, your manager said he couldn’t exchange it because it was more than two weeks. “Store policy” Well your store policy sucks! Plus your sales rep didn’t know much! He had no clue….You might want to train your help better! What remote dies in just two weeks?? So much for your policy!!! Apparently you’re going downhill from what I’ve seen.
I bought a TV from there not too long ago and now I regret it. That representative was kind and nice, but I’m still sorry I gave you the business. A remote breaks after just three months and you don’t exchange it?! That’s an unethical way to do business. So I went to PC Richard, purchased one there; their policy is you can return it within two weeks and you can exchange it within a year. That’s how you do business. You might want to take a lesson from a higher class corporation…How dare you not stand behind your items. If you’re selling it you’re responsible. Your manager told me to get in touch with the manufacturer. How dare he?! Don’t sell items if you’re not going to stand behind them. I will never shop with Best Buy again. Three people told me not to and they were absolutely right. Now I move on to consumers affairs, and IRONICALLY they’ve had many complaints about you as well. You people should shape up and start treating your customers right and do right by the CUSTOMER!! Your policy is horrible and you will continue to lose customers….”
