“Ordered a keyboard and DELIVERY was around 4 days later. I didnt get an update on shipping until the night it was supposed to be delivered.
The update was shipping label created. I figured it would ship the next day and deliver the day after. There was no change for 3 days after delivery. I ended up calling customer service.
The rep said UPS should pick up the next day (4 days later) and deliver the day after or two (5-6 days later). I asked if he could change the delivery to next day. He told me he couldnt. I then asked if he could give me next day shipping on a different item I want to order or a discount code. He then says he can give me next day shipping on the current order -_- . I took it, and plan to not buy online from BB again unless it's a sale deal. I'd rather pay retail price from B&H, Adorama, or some other electronics store.
UPDATE: Still hasn't shipped the item. Called again, and now they say it's coming on Tuesday ( a week after delivery, clearly the last call didn't work ). I then ask again for next-day delivery. This guy now tells me there is no next-day delivery (seriously..), and I just have to wait it out. He says my other option is a refund and to drive 40 minutes to a different city best buy to pick up the keyboard. I then say "Can you give at least a decent option other than waiting till Tuesday? A discount on the item, a discount on a future purchase". Nope! This guy literally can't give anything except a full refund apparently (so what can he do?). Whatever, ship it to me Tuesday. He then says an email will come later in the day. I respond "I don't trust you guys clearly, I want the email right now." Oh... he can't do that either apparently. He can't change delivery speed, provide a discount, OR send the email immediately.
TLDR; Order from Amazon.”
“I went to Geek Squad to repair a cracked screen on the computer I purchased there 6 months earlier. After waiting 10 days for an appointment, I was told that it would have to be sent out for repair, would take about 11 days, might not be covered by my service agreement, and might cost up to $250. 15 days later, after hours on the phone with people with wildly different stories, I was told that the repair shop had just looked at the computer and the new screen would cost over $500.”
“Purchased a big boy bed for our son online at 9 last night which was after closing. I called at 10 this morning and after an hour and a half on the phone got hung up on with no return call and was told not only could I not cancel the order but I am going to have to pay a restocking fee to return it. Not to mention it will take 25 min one way to get to a store, expose myself to covid and wait another month before I can buy his bed. Crappy policies and even crappies customer service!!”
“Placed order a month ago had appt for del 7/14. On 7/13 received confirmation of delivery. Tuesday morning delivery driver said not in someone would contact by 10 to reschedule I called the Kennewick as store at 12:30 was told delivery now 7/23! I then went online 3 different live chats 3 different agents. I then tracked my order said it was delivered! I called customer service asked why I wasn't told when ordered that there maybe problem? Why didn't they call me last week? Why not monday? Was told I'm sorry now it's 25th delivery. I said I was going to try to find a fridge would call back. They closed. So I went online to cancel order. Was told I needed to call because I ordered at store! (I did not) got hold of them this morning was told delivery now July 31. Was told I'm sorry. I canceled order. I asked who I could file complaint with sense I'm already talking to customer service and they are sorry! Was told when I got confirmation of cancel I could write them then. I am so totally disappointed and disgusted with this company. You would think they would try to get to me asap but no 3 weeks out and they are sorry!”
“Ultimate Ears blue tooth speaker. Purchase about year ago. Used 2 times. Then stop working. Checked on product, a lot of problems with unit. Would not exchange. Very disappointed.”
“Over all very upset with your delivery time frame. I took a day off from work Was given a window of 7 am to 1 pm . That is ridiculous! and 20 min to 1 pm, I received a call that my delivery was pushed back between 2 and 4pm. Know I had to call the cable company and see if I can push back the time for that. Guess what ! After holding for 20 min and finally getting an agent. Being told that I had to reschedule for the next day . I understand the times that we are in and all the precautions. Then don’t offer a delivery option. I am scared that this is going to happen with my next big delivery on the 8 th of August. Where I bought a stove, Refrigerator, and Dishwasher. This too is being delivered and set up by Your company. Let me add all the extra charges for all of this.
Very unhappy Customer.
Joe Vazquez 5100 Dewey st Whitehall,PA 18052”
“Never had a worse experience with any company in my 75 years. Everything went wrong, wait times for customer service up to one hour, I chat took all info and tha
n disconnected me before we were done. Even a prepaid return label promised was never sent. Spent over $100 on product I didn't want. I will never go near a Best Buy again.”
“Hideous. Bunch of liars. Do not deliver product purchased. Lost refrigerator after I spent the day preparing for it to arrive arranging the room etc. taking off work complete no-show. Disgusting company. I mark them off of my list - They are the worst by cost me tons of money wasting my time”
“This is the second laptop that I purchased that I need to take back within two months. 2 months after purchase it now says I have no drives or adapters. I waited over a week to get a call that never came and now I am being told I can’t return it. So I am out of the money and my business is suffering. Do not purchase from them. They do not care about their customers!”
“Went to Best Buy in Savannah, GA to have a tablet serviced. Was told I needed an appointment, when attempting to schedule I was told the next available appointment to DROP OFF (not have any service done, not have anyone look at it, just drop it off) was 14 days from today (07/21 appointment). When I asked why I could not just drop it off today and then have them get to it on the 23rd I was told that the Corporate office does not let them touch the service items for 2 days once dropped off. Now I am not that smart, but if an item is dropped off on 07/07 and they dont look at it till 07/23 that seems like more than a 2 day quarantine. When I pointed this out to both the employee who was scheduling my DROP OFF and the assistant manager they both said this was corporate policy and covid was the cause. I am so tired of hearing Covid caused this and that it when the issue has nothing to due with the pandemic.
A 2 week waiting time to DROP OFF a product for service is absolutely stupid, I understand the service can take some time, but a 2 week wait to DROP IT OFF absolutely STUPID.”
“I purchased an Iphone 11pro in February in Lady Lake, FL. After 4 visits to your store and speaking with multiple sales people helping me decide between Android and Apple, I decided to switch to Apple. A promotion was offered and discussed with 4 sales people that if I opened an account with BestBuy, I would receive gift cards amounting to $150. I never received, and then the Corona Virus hit so I could not visit store. I called CS on several occasions, but never was able to speak to a live person. My summer home is in Dickson City store to ask for assistance and to tell you the truth, they expressed zero interest in helping me and advised me to call Lady Lake Store. I called Lady Lake and was put on hold for over an hour. My situation was never resolved. I really wish I would put on my Bank of America card, at least I would have received their cash rewards. Your Dickson City customer service people really need training to obtain customer service skills that reflect your store reputation. Sadly, I will buy from Amazon. You have lost a customer for all future purchases. I am one of a billion, but we add up to customers who walked away upset and will shop by other means, which in the long run, takes a tole on your business.wanda”
“Called customer service at4:30. Left call back# and it is now 8:04. Ain’t that some sh!!. What is the point of customer service # when you never get an answer or a call back. Never got a call back”
“Took my money out of my bank account. And because of there mess Up I have to wait 3 to 5 days for my $200. Was at the store on Ellison in Albuquerque. Didn’t have what I needed there. Employee there look at the one on hotel circle. They had one there. So he told me if I pay for it there I can go pick it up at that Best Buy. So that’s what I did. They took my money headed over there. Get there and they didn’t have one. I hand the guy my recipe told him I want my money back. He said it would be put back on my debt card. I told him No I want cash back. Because I new they would say it’ll take 3 to 5 days for them to put my money back witch is bull. Any ways he didn’t he put it back on my debit card. Pice of sh!!!!!! They take your money in seconds but they expect you to wait almost a week. Will never buy anything from there ever again.”
“Trying to buy something from them is a major hassle. Their IT Dept. needs replacement. The links loop, always back to "buy something," never to an answer. Their "help" function is categorized so none fit a simple question, "order status." More loops. The Reno Best Buy store couldn't process my credit card or debit card, and insisted it was my fault until Best Buy.com processed it with no trouble. Then she didn't bother to apologize when I gave her the info, just to be helpful.
All this, and the web page gave me a delivery date of July 23. Then an email, "please schedule an appointment." Then they demanded a reschedule to July 30. By now, I'm thinking that if the refrigerator ever arrives, the hassle will only be starting.”
“I purchased an Acer Nitro 5 laptop. When I received the product I charged it. When I tried to turn it on, it failed, no activity. Made contact with Bestbuy they had me return it. Month later replacement came, used it for about a month and then it no longer powered. Contacted Acer, followed their instructions to no avail. The only satisfaction Bestbuy offers is to send the computer back to Acer. This is my only choice, not the one I would prefer. My future choice is not to use Bestbuy or recommend them to anyone.”
“The company closed my credit card without warning and damaged my credit score without notifying. Alls I got was smartassed employees when I called. I would stay far away from ever using them for credit ever again. I take pride in my score and am livid about the situation”
“Ordered TV paid for same day delivery. Got email next day saying it was delayed and would be us to 5 days. Called to cancel was told cannot cancel as it was in transit. Oh, and waited 42 minutes to talk to customer service to be told this. Could have AND SHOULD HAVE used Amazon. I'd have had it next day guaranteed. BB is horrible. Never again......”
“I placed an order with Best Buy and paid extra for next day delivery. Needed the item quickly as it was for someone else. Item did not arrive on promised date. Called and got a refund started and then ordered another of the same item and went to the store causing extra time, miles on vehicle, and money. Then 72 hours after Best Buy staff claimed they shipped the item, I received an email from UPS stating they had an item from Best Buy and it was being delivered the next day. How does 24 hour service turn into 96 hour service? After the package was received, Best Buy then wanted to charge me restocking fees for their inadequate service! Had to file a second claim because of their ignorance. AVOID BEST BUY SHIPPING TO HOME! Not happy at all with Best Buy staff at this point! Too much waste of time and money on my part that I will never be refunded for! I had communication with Best Buy staff via live chat and phone. It took many days to actually hear any real news on a refund and refund is still pending at time of this post. Claims refund will be issued within 15 business days.”
“BB charged my BB credit card with an unauthorized charge. To dispute the charge is amazingly complex in this day and age. I'm so used to dealing with companies like Chewy and Amazon that give a s__t. BB prorated the charge but kept 20% of the charge on my bill. For what??!! No product to show for it, no authorization, and despite disputing the charge, they keep charging monthly fees that add up to more than the charge! They won;t close the BB credit card account even tough I requested that they do so. TERRIBLE! I don;t even have a product to complain about because they only thing that I got from BB was an unauthorized charge that is destroying my credit. Can't these people be held accountable??!!”
