“Purchased a refrigerator and protection plan from Best Buy, long story short my refrigerator went out so I called customer service and scheduled an appointment which they soonest possible date was 9 days out. Which in itself is a long time to go with out a refrigerator. Then the day of the appointment comes and after multiple conformation emails prior to said date they called canceled the appointment During the window they were supposed to be there and said sorry can’t make it but we can reschedule it for two weeks from now. Now I have no fridge, missed day of work and pay and no guarantee they will show up next time. Calling customer service is no help. Best Buy lost a long time customer over this. A&e was the repair contractor that canceled the day of. Absolutely no customer service anymore.sure glade I bought the extended warranty for piece of mind. Bravo Best Buy.”
“I bought my first two computers (a HP and an ASUS...one primary and one for a backup) a printer and service contracts at Best Buy. I have no complaints with their Geek Squad nor any of their personnel who do their best. Both computers went down. Lucky me.
I had to make an appointment 10 days ahead of time just to drop them off. I worked IT 35 years ago and that is inexcusable (pandemic or no pandemic and by the way...their business is booming). I will remove the autobill for a second year of Geek Squad service.
I bought a Chromebook at Staples for a third backup to my first two computers. It sucks but I need it and it's functional.”
“I went in with intentions of buying a $1200 computer, but the sales guy Jesse, refused to help me. Twice I asked him a question and he walked away! I told him if I can’t get help then I should just go to Walmart, he replied . I say go where you can get the cheapest!! That wasn’t my intention!! I will never step foot inside another Best Buy again! Mount Juliet TN! So disappointed & Disrespectful”
“Don't ever buy their credit card.
I would rather prefer tortured to death instead of buying their credit cards.
They will charge you interest for months in which you don't use the card even if you pay the minimum installment. When I went to customer service they told me to read the card agreement.
Also while buying a credit card person told me that, best buy credit yearly fees can be waived off if you call them. When I call them they didn't do anything like that.
I struggle 6 months to login to their online account. I have been making payments from my phone in those 6 months. Every time I log in it locks for 48 hours. The technical help desk was utterly useless. After some 5-6 calls and waiting for 2-3 days, they finally helped me get into my online account.
As a student with a lost job due to the pandemic, I am already struggling to make a minimum payment, but these guys keep charging interest even if we exist. And if we go to customer service, they told us to read the agreement. If also have 2 other credit cards, but none of them is as worst as BestBuy and best buy credit card.
Other credit cards are extremely helpful and customer service actually helps us.
I had the same login issue with other cards but it was resolved quickly. And they also don't charge interest if we simply pay the minimum due and don't use a card, unlike BestBuy.
If torched to death as an alternative to this, I would have done that a long time ago.”
“Best Buy 13141 City Station Dr. Jacksonville, Florida 32218
Poor Customer Service: Visited Best Buy 9/24/20
Wanted to purchase a new Samsung Tablet. Not one employee asked me if I needed help.”
“Worse customer service that I ever had
They don’t return calls as promise!
It’s been 2 weeks!!
No calls from the store salesman nor the Dept manager nor store nor corporate!
They keep shoveling me around from Dept to Dept!
If I could give them a -30 stars
I would!”
“Horrible company. Ordered cooktop August 2. Endless delivery cancellations. They scheduled the installation and rang my bell on Sept 8. Hello - The delivery didn’t take place until Sept. 23. Even though I paid for installation, I was informed by the delivery man it was already installed so I’m not scheduled anymore for an installation. It now sits in my Living Room. Took me over 2 hours on hold calling them. They informed me their installations are booked till next week.”
“I wish I could give Worst Buy negative 10 stars!!! They deliver damaged products and then leave you with no recourse because you can not get through to customer service. If you do manage to be put through to customer service after holding for no less than an hour, they will pass you from person to person, put you on hold for ages, and then tell you lies about how they will either give you a new appliance that will work or a refund. Stay as far away from this company as you can unless you have money to throw away, are not in need of working appliances, and have all the time in the world to wait on the phone and at home for a delivery”
“I’ve been ordering from Best Buy for over 30 years. I bought new house in Austin, which needed appliances. Little did I know that I would be spending over 30 hours on the phone trying to get the right appliances and get them delivered.
• 8/6/20 Walked into the Store @ 5:55 PM with list of appliances to order pulled up on my iPad – the Manager – John, stated he was closed – I would have to order online or come back the next day.
• 8/6/20: Spent 3 hours online ordering products. Had to separate my orders so the delivery date wouldn’t be delivered on 9/25… the delivery date of the item on backorder.
• 8/7/20: Notified that one of my orders was cancelled.
• 8/8/20: Attempted to reorder online – it didn’t work.
• 8/10/20: Refrigerator not delivered. The driver was across town.
• 8/15/20: Had to cancel refrigerator reschedule – mom died.
• 8/17/20: Wrong washer and dryer delivered after the driver was misrouted and almost didn’t come. Had to pay for steel-braded hose to the driver in the form of a good tip.
• 8/19/20: Refrigerator delivered without a waterline.
• 8/19/20: LG Sidekick dryer delivered, but not installed – driver stated there was no electrical outlet, but there was.
• 8/20/20: Realized when I ordered online, although I clicked that I wanted the 5-year warranty, it didn’t take, so I called to purchase it. Waited on hold for an hour – it was for the wrong person. They transferred me – waited another 30 minutes – wrong person. The last person disconnected me.
• 9/7/20: LG Sidekick rescheduled for install, but the driver never showed, despite being called 3 times.
• 9/14/20: Had to call 3 times. The driver said he wasn’t coming. Dispatch sent him anyway. The Sidekick didn’t fit because the wrong washer and dryer were delivered.
If Best Buy doesn’t fix the way they do business, they’ll be out of business in 5-10 years.”
“Been a month now and the corporate office of Worstbuy has not returned a phone call as promised. Terrible customer service and a miracle if you can even get through with a phone call. Go to Lowes or Home Depot for appliances. Much better service and better prices. A month, an entire month and they are to lazy or corrupt to call back.”
“I had a freezer defrosting with 1500.00 worth of food in it. They would not sell me a floor model and were out of any in stock models. They did not care at all. I will never go to best but again”
“Terrible attitude and customer service. I called to ask about sales a week before labor day as I was looking to buy a new computer. I called the store in Medford, OR and the person on the other end hung up on me. I went by the store to tell management what had happened and they offered up excuses. The sales person that was with the manager acted as if he could careless. Really bad attitude and service. I bought my computer at Costco that day. I will from now on look anywhere else before going there as a last resort. I refuse to buy from a business that is rude.”
“Drove from Mount Shasta to Best Buy yesterday to purchase a multi adapter for my Microsoft Surface Pro computer. I was assured by the "knowledgeable" salesman that it would fit my computer. It does NOT fit my computer and now I have to drive back to Redding to return it. I am not happy and will never shop at Best Buy again!”
“Ordered and paid for a refrigerator on Monday to be delivered on Friday Received email to confirm delivery date. Delivery day arrives and nothing. No email, no phone call, nothing. Called customer support and was told the date changed that morning to the next day, Saturday, at 7 pm. I asked why the change with no notification. Transferred me to the delivery folks. 50 minute on hold time. Gentleman that answered did not see anything on a delivery delay to Saturday. Stated he did show the order placed on Monday and the shipment coming from San Antonio. Then he sees it was cancelled on Friday with no justification entered. Then he sees a new delivery set for the following Wednesday.
Still no justification as to why. On hold again for over 30 minutes to talk to a person that claimed to be a Supervisor.
She has no customer service knowledge nor skill. They did not even try and perform any type of customer service nor try to help. Asked her to cancel the order. She had the nerve to tell me I wouldn't be able to get another one. I logged into Home Depot and got a bigger one with a delivery date for the exact same price. I will never go to best buy again. Once I pay off the account I have with them I am cancelling the account. We have purchased many things over the years but I am official done with them. Sad really as we are going to be purchasing all new apiances for our home. Good luck to you best buy and i hope you treat other customers better in the future. Otherwise I can easily see your store going bankrupt like so many others that don't respect their customers.”
“We ordered a Frost Free freezer on July 18th, 2020. It was scheduled for delivery on August 12th. Received a call from delivery that the date would need to be rescheduled to September 7, then rescheduled again to September, 23, 2020. I began to wonder if they are actually in possession of this item. I called, they are not.
I feel as thought I have waited months for this freezer and just wasted my time. This is my first and last experience with these folks!”
“Good prices
Free financing
Excellent installation.
I had two of the nicest most knowledgeable young adults install my 85 inch tv
It was installed off center previously but the bloomingdale illinois installer took the time to reposition it.
This gentleman was very nice and knowledgeable..he programed my TV and remotes and made sure I understood how to operate them.
I'm not sure of their names but they did a fantastic job today on 9/10/ 2020.
.”
“I ordered a television from Best Buy in Dover, Delaware, on August 14th. I paid approximately $1,600 and was told that it would be delivered between noon and 8 p.m. on September 9th. I was to be contacted the evening before to verify the delivery. I received several text notifications during the week to remind me of the delivery but never received a phone call the night before. As of 10 p.m. on September 9th the TV has not been received. After contacting Best Buy and remained on hold a total of 55 minutes. I was told that they missed my delivery and they would reschedule to September 15th. There was never an apology and an inquiry as to what they can do to make things better they just assumed that I would wait a total of a month for the delivery of my TV without any problems. What kind of customer service does not call the customer when there is a problem with a scheduled delivery?”
“If I could rate a 0, I would. Ordered washer and dryer. First delivery appointment cancelled at the last minute with zero explanation. Second delivery appointment - 9 and 1/2 hours, 3 phone calls to Best Buy, and STILL NO APPLIANCES!!!!!! Just did not show up! What terrible service! Will never, never purchase anything from this company again.”
