“It took 20 minutes on the online chat to cancel a subscription to Microsoft 365. The system is designed to produce endless delays and to deter the customer. This was the most ludicrous online chat experience i have ever had.”
“We’re to start. Lies all lies. From the web site showing one product and describing Something different. Then do a curbside pick up lol. You’ll have to go in to pick up your order. If you call customer service and talk to Dave he will tell you anything to get you off the phone. Like yes I’m in the York pa store lol but his kids are in the back ground playing. After returning to the York store was told the modem 1.4 is the same as 1.0 lol. Then all of the sudden according to Dave the store had 6 of the 1.4 modems in stock he’s pulling one now to be exchanged.Guess what at the store there is no Dave and they don’t have in house customer service lol. And they don’t have any 1.4 in stock surprise lol. So all I can say is work at Best Buy part of you job is to lie lie lie. DONT BUY STUFF FROM BEST BUY unless you like being lied too.”
“Total Care should be renamed Total Disregard. Once you leave the store, there is no way to get contact anyone that is actually at the store where you made the purchase. The phone screening process - even after paying for the "Total Care" package is a farce. I tried twice to confirm a delivery date... once I got "disconnected", the second time I was asked to hold, then transferred to the "delivery department" who had still not picked up after 7 minutes on hold. I'm Gone.”
“I recently purchased a refrigerator from this electronics store, and I must express my extreme dissatisfaction with the service provided. The entire experience has been a nightmare, leaving me feeling helpless and frustrated.
Firstly, the delivery process was far from smooth. After waiting for five days for the scheduled delivery, two technicians arrived on the appointed day. However, their behavior was astonishingly unprofessional. Not a single word was exchanged, not even a simple greeting. They glanced around, seemingly uninterested, and left abruptly. To make matters worse, they failed to return later that day as promised.
Upon reaching out to three different phone numbers, I discovered the technicians claimed there was no clear path for delivery. Contrary to their statement, there was a clear path, and it appeared they simply didn't want to do the job themselves. I was informed that I needed to reschedule the appointment. This process, however, proved to be a bureaucratic nightmare.
Attempting to reschedule on the same day proved futile. I had to wait 24-48 hours before attempting to schedule the next available appointment. This is highly inconvenient, especially considering I had purchased a refrigerator, a vital appliance for my household. With children at home, the need to prepare food is constant, and the lack of a working refrigerator left me in a vulnerable and frustrating situation.
The level of customer care demonstrated by this electronics store is abysmal. It is evident that their processes are nonsensical and lack any consideration for the urgent needs of their customers. The fact that no one could offer assistance or a timely resolution to such a critical matter is unacceptable.
In conclusion, I strongly advise against purchasing from this electronics store. The indifferent attitude towards customer needs and the sheer lack of accountability in their processes make it an experience I would not wish upon anyone. It seems as though they expect customers to wait indefinitely, and this kind of service is simply intolerable.”
“There is no customer service just a bunch of liars. They will send you from one person to the next and you have to start over each time. They will not stand behind their products or their word. Don’t buy anything from this company unless you want a bunch of grief from a bunch of liars.”
“DON'T WALK...RUN!! THERE IS SOOO MUCH TO MY COMPLAINT I DONT EVEN HAVE ENOUGH TIME OR SPACE IN HERE! THE ABSOLUTE WORSE COMPANY AND CUSTOMER SERVICE IVE EVER EXPERIENCED IN MY LIFE! READ THESE NEGATIVE REVIEWS PEOPLE.... AND SPEND YOUR MONEY ELSEWHERE! I WOULDN'T EVEN TAKE SOMETHING FROM THEM IF IT WAS FREE! I WISHED TO HELL PEOPLE WOULD STOP PURCHASING FROM THEM AND THEY WOULD HAVE TO FILE BANKRUPTCY!!! THEY NEED TO BE SHUT DOWN!!!”
“I went into my local Best Buy to purchase a TV, router & modem. The person who tried to help me was so bad and frankly I couldn't find anyone to help me for about 20 minutes and the store was not busy. Finally I found a person but they did not know anything about modems or routers nor did they find someone who did. It was sad to see what this store has become. I won't return nor do order on line pick up because I can't count on them for guidance or advise.”
“Bought a set of wall mounts for a sound bar right before xmas. $19.99 and were to be shipped to me. After waiting for what I thought was a while, I looked online and saw that the order was shipped to the incorrect address. I spoke to best buy CS and was told I would be provided a credit. After not receiving the credit, I again contact CS today and am told to contact the police...wait, WHAT? You want me to bother the police about a $20 item that Best Buy shipped to the wrong address? What kind of idiots does this company employ? Its no wonder this company has such a bad review score and is struggling to stay afloat. I will be cancelling my account and will never enter a store again. HORRIBLE way to treat a customer of many years.”
“I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. Then technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own. After spending $25k for the home theater and another $10k on a home wifi set up, I would have expected more in terms of clarity of process and also customer-focused attention once a problem occurred. I would not recommend Best Buy Sterling/Magnolia for any high-end customized set ups. Fine if you buy a one-off product, but for high end solutions/set-ups then expect customer service and any follow-up post sale you are on your own...”
“Walked in with a specific MacBook Air m2 model that they had in stock, but there was no one willing to sell it. One guy at the register was taking to a customer for a long time, so I flagged a couple of best buy employees who were just aimlessly waking around the store to see if someone else could help me finish the purchase. No one did. Walked up to the customer service and he was not willing to step in and help me buy the MacBook. Horribly atrocious! There were hardly any customers and the employee to customer ratio was probably 2:1, yet none to finish a sale!”
“I canceled my Bestbuy year ago in 2019 and Just applied for new one in December 2023.I bought a camera the same month.They told me I ‘ll get 10% reward for first time purchase.But I only got 5% back.I spent time with customer service and they said will give me another 5% back in four business days.But I received nothing in one week.I called back ,gave the approval ID number 327659395 which I was given a week ago.The reason is my new BestBuy
Account linked with the old one which was closed year ago.Sale representative told me one story and customer service representative told me different story.BestBuy is big company should help customer when their employees bve misleading information.I feel cheated very much!
Phillip Nguyen
703-863-9714”
“Never buy from Best Buy, which tricks people and snatches money from individuals!
I bought a TV from Best Buy for an 18-month payment plan of $29/month two years ago. The person who sold it to me told me that I had to pay $29 to finish the payment in 18 months and I believed him and set up Autopay from my Bank Account and forgot about it. Three days ago I got a notification from Credit Karma that my credit score decreased by -63 points because of this card. Then I went to Best Buy online and saw there was a $574 balance on it (after paying $29/month for two years) when I dug deep down, I found out that they had added a $340 interest charge to my balance 6 months ago (August 2023 statement). I tried to talk with them up to the third level manager and they said it was a deferred interest and that was the interest for the 18 months because there was a remaining balance at the end of the 18 months and it couldn't be waived, because it is more than two months. The TV I bought $869, ended up with $1270. I paid $401 extra to close the balance and not pay extra interest to them.”
“I will never shop at Best Buy again. I closed my BB credit card. I had a billing dispute with them.
I hadn’t shopped at BB in over a year. Then this past August 2023 I started to receive Emails from BB/Citi saying my account with them is delinquent. I get similar emails like that. All Spam or Phishing. Trash. I went on my BB cell App and no transactions for 18 months.
Then I get a letter in the US mail with my Citi account number. It’s legit. I call and I owe them over $140. After a couple weeks and many hours of numerous calls to Werst Buy/Citi - I owe $70 for my MS Office 365 software. Next day I go to BB and pay the $70. Case closed. Account Closed.
Then I get another BB bill for $119. I never learned what the new charge is for. Instead of continued dealing with BB- Phone calls, letters to store and Corporate, in store visit- I just pay the $119. Assume it was late fees for being 3 months delinquent on $70 charge. Case closed. And my Credit Score plunges. It was over 800. Not anymore.”
“Best Buy is one of the worst store ever. Customer service 2 out of 10 and that’s being nice. Corporate absolutely sucks. They steal and don’t deliver and block you from ordering online or delivery for complaining. Karishma
Executive Resolution Specialist- the absolute worst!”
“Best Buy is terrible - inefficient and ineffective. I ordered a laptop online through their website on Dec. 23 at their Boxing Sale price. They cancelled it and didn't tell me. Ordered again Dec 26. They cancelled it and didn't tell me. Ordered again Dec. 27. Ordered it directly by phone to make sure there wouldn't be a problem. They waited a week and cancelled it. Over the 4 orders I called customer service 20 times to try and have the order go through, plus used online chat. No phone or online chat staff had any power to help. I felt sorry for them being stuck in a system with no solutions. It was useless trying to reach anyone with any power to do something to move the order forward. They said it was a payment problem (with 4 different kinds of payment that I have NEVER had problems with online before). I live 12 hours of travel away from a store, so begged a friend in the city to go into the store to pay directly as Best Buy had promised that would work. The in-store employees said they were now out of stock - they sold out during the week and a half I'd been ordering it. Plus Best Buy refused to honor the sale price even if it came back in stock. I even put in a special request to have all 4 orders reviewed and they promised to get back to me but haven't.
I finally ordered the same laptop directly from the computer company that makes it - at a lower price with a longer warranty, and my payment went through in 30 seconds and it was mailed the next day. So easy and effective. Thus I will NEVER make the mistake of using Best Buy again. Save yourselves time, frustration, and disappointment and order your products from somewhere else!!!”
“I made a purchase of a tablet for my daughter who has exceptional challenges and the tablet is one of the few things she can communicate on. I made the purchase on Jan 2 with the next day delivery. Got a text message on Jan 3 that my item was being returned and could not be delivered. I saw the lady on my camera drive by one time and not even slow down. No phone call, the office is right there and the complex is small, there was no reason for her not to try harder. So, I call and spoke to someone that said it would be redelivered/replaced. I said, how is it a replacement if I never got it today? Fast forward to today they have said it is now a refund. So, I placed an order and I never received it. It makes me sad yet another company that brought us so much pride in the past is now going down in flames. I wish I had seen these reviews before my purchase. I will no longer be making purchases from Best Buy. Walmart and Amazon from now on. At least they have delivery drivers that know how to deliver products. SMH”
“More Like 'Worst' Buy: A Tale of Frustration and Disappointment (
Danby - 7 Cu. Ft. Top-Freezer Refrigerator - Black/Stainless Steel Look)
If you're considering a major purchase from Best Buy, I implore you to read my experience before making that decision. This isn't just a review; it's a warning about the worst buying and customer support ordeal I've ever endured.
It all started with a simple mistake on our part: ordering a fridge that was slightly too large for the intended space. This error, however, unleashed a series of catastrophic events that would test the patience of a saint. Firstly, Best Buy has completely transitioned to overseas customer support, severing any direct communication with local stores. This decision baffles me – how does removing local support improve customer service?
The nightmare began with scheduling a pickup for the original fridge and ordering a replacement. The pickup was a logistical disaster, arriving 20 minutes earlier than the stated 4-hour window, and the lack of flexibility in rescheduling was astounding.
But it gets worse. The replacement fridge arrived looking like it had survived a battle – the packaging was in tatters, and the fridge itself was dented on every side. After a painfully long wait for Best Buy to pick up this damaged product, we took matters into our own hands and dropped it off at the nearest store. Ironically, they showed up at our door two days later to collect it.
Hope dwindled when the second replacement arrived in an even more pitiful state – the top freezer was utterly crushed. Refusing to wait for another prolonged pickup process, we attempted to return it ourselves, only to be turned away because Best Buy hadn't generated a new order number for this fridge.
As I write this, the mangled appliance still sits in my office, a stark reminder of this hellish experience. My advice? Save yourself the hassle and consider purchasing from more reliable retailers like Home Depot, Lowe's, or Amazon. 'Worst' Buy would be a more fitting name for this establishment, given the abysmal decline in their service quality.”
“I tried to purchase an item on sale in particular a TCL 8QM 75 INCH TV. this was two days before the sales price of $1299.00 was due to expire. Was told product not available even though I said I was in no hurry. Could not order. One day after the sale price went from $1299 to $1599.00. The product is available. What a surprise. Well as a long time customer best buy does not care. I spoke to a manager who couldn't have cared less. Well there are plenty of other places to purchase my electronics from and will do so.”
“Have held a credit account since 2010. Made my payments and have paid account balances off. Have had a $1500 credit limit for many years and never have had an issue as to where my limit was decreased for an reason. Went into the local store on 12/26/23 to exchange a TV I purchased for my daughter, at which my account was verified and was told that I still had approximately $1,090 +/- spending limit available. Went back to same store tonight - 1/1/24, to purchase a Robot vacuum for my wife. Logged into account before going up to counter to purchase vacuum to find out that my spending limit has been decreased to $550 without any previous warning or notification. Contacted Citi Cards, spoke with 3 different people, to be told that, for one, a letter has been sent to me stating the reason(s) for a limit decrease, and two, they cannot verify or discuss those reasons. I told the representative that this has never happened before in the past 13 years I have held this account. The representative then tells me that the credit company / department has the right to review the account holder's credit information at any time, and that they can close or decrease the spending limit on an account at any time. IF my account is in good standing and has never been "reviewed" in the past, why now?!? This has definitely left a sour taste with me towards Best Buy, and I think it is poor communication / business practices that will drive long-time customers like myself away!”
