“Worse costumer service. Was refuse multiple times to speak with supervisor. Was placed on hold then hung up on. Was called a lair by one customer service. Absolutely worse”
“Don’t trust BestBuy.com reviews! They have failed to honor a delivery schedule for the 3rd time. I took time off work to be available today from 7AM - 7PM Monday 1/29 and they sent me a message at 7:20AM that they need to reschedule. If you look at every other review site they receive less than 3 stars consistently but have almost a 5 star rating on their site because they reserve the right to delete unfavorable ratings. They also don’t consider a “verified purchase” until you receive the item. So you can’t leave a review on their failure to review cancelled or no show deliveries.”
“Brought a washing machine in January 2023 and the computer broke just one year later which will be 400 hundred dollars to fix,best buy won't replace or fix it. Don't buy appliances from best buy go with pc Richard which I should have done.”
“This has to be the worst business model on the planet. i will summarize the problems, rather than write a book.
1. I hired the geek squad to transfer data to a laptop that I bought in their store. The data was not complete. I continue to be unable to log into certain websites ,those that worked perfectly well prior.
2. I cancelled the membership and 16 days later have no refund. I did decide to keep the laptop.
3. I had already ordered a DISHWASHER from Best buy. I noticed they had put the WRONG delivery address. They put the billing address instead of the delivery address (different state in the U.S.). After many, many phone calls I thought I had it corrected. But NO, the same WRONG delivery address remained. The store added an extra $179 dollars for delivery. They said that they had to reorder the produce to put in the correct delivery address and because of that, IT WAS NO LONGER ON SALE. I told them to cancel the entire order.
But I received no cancellation confirmations. So AGAIN I called Best buy and this time I found out they were planning to deliver and charge TWO DISHWASHERS. THE SAME DISHWASHER, this time to the correct address.
I will NEVER, EVER do ANY BUSINESS with Best Buy and I advise you to think carefully before you get started.”
“I paid under $200 for total tech support and I get no help in the home. I have to pay another $100 for a visit to fix a printer. This happened a few months ago. That can't seem to fix. Very very dissatisfied.”
“45 dollar restocking fee to bring back a phone,never opened,and 50 dollars more than I could have gotten elsewhere.May take one minute to put it in the lockbox. I will never buy anything there again,not will the rest of my oversized family. Rip-off artists. If I could give zero stars I would! They suck.”
“Need an oven a.s.a.p. Best Buy charged me for an out of stock item then proceeded to repeatedly delay delivery while holding onto my money. When I tried to refund, it told $100 less than what I paid. Over two weeks later, my alternative choice is now out of stock.”
“I did not receive my order and yet Best Buy will not refund my order without waiting 3 days (so a total of 7 days since I ordered. )
Customer service does nothing except read the same script over and over.”
“Why can’t Best Buy be banned in USA . They have worst customer service . They always miss parts and they don’t refund wat so ever .they say that they created a gift card and that gift card never arrives when we call them they will create a refund for gift card which never arrives . They created 20 times and it will never arrive . God I pray that Best Buy should be banned and booked under law for giving troubles to customers”
“It took 20 minutes on the online chat to cancel a subscription to Microsoft 365. The system is designed to produce endless delays and to deter the customer. This was the most ludicrous online chat experience i have ever had.”
“We’re to start. Lies all lies. From the web site showing one product and describing Something different. Then do a curbside pick up lol. You’ll have to go in to pick up your order. If you call customer service and talk to Dave he will tell you anything to get you off the phone. Like yes I’m in the York pa store lol but his kids are in the back ground playing. After returning to the York store was told the modem 1.4 is the same as 1.0 lol. Then all of the sudden according to Dave the store had 6 of the 1.4 modems in stock he’s pulling one now to be exchanged.Guess what at the store there is no Dave and they don’t have in house customer service lol. And they don’t have any 1.4 in stock surprise lol. So all I can say is work at Best Buy part of you job is to lie lie lie. DONT BUY STUFF FROM BEST BUY unless you like being lied too.”
“Total Care should be renamed Total Disregard. Once you leave the store, there is no way to get contact anyone that is actually at the store where you made the purchase. The phone screening process - even after paying for the "Total Care" package is a farce. I tried twice to confirm a delivery date... once I got "disconnected", the second time I was asked to hold, then transferred to the "delivery department" who had still not picked up after 7 minutes on hold. I'm Gone.”
“I recently purchased a refrigerator from this electronics store, and I must express my extreme dissatisfaction with the service provided. The entire experience has been a nightmare, leaving me feeling helpless and frustrated.
Firstly, the delivery process was far from smooth. After waiting for five days for the scheduled delivery, two technicians arrived on the appointed day. However, their behavior was astonishingly unprofessional. Not a single word was exchanged, not even a simple greeting. They glanced around, seemingly uninterested, and left abruptly. To make matters worse, they failed to return later that day as promised.
Upon reaching out to three different phone numbers, I discovered the technicians claimed there was no clear path for delivery. Contrary to their statement, there was a clear path, and it appeared they simply didn't want to do the job themselves. I was informed that I needed to reschedule the appointment. This process, however, proved to be a bureaucratic nightmare.
Attempting to reschedule on the same day proved futile. I had to wait 24-48 hours before attempting to schedule the next available appointment. This is highly inconvenient, especially considering I had purchased a refrigerator, a vital appliance for my household. With children at home, the need to prepare food is constant, and the lack of a working refrigerator left me in a vulnerable and frustrating situation.
The level of customer care demonstrated by this electronics store is abysmal. It is evident that their processes are nonsensical and lack any consideration for the urgent needs of their customers. The fact that no one could offer assistance or a timely resolution to such a critical matter is unacceptable.
In conclusion, I strongly advise against purchasing from this electronics store. The indifferent attitude towards customer needs and the sheer lack of accountability in their processes make it an experience I would not wish upon anyone. It seems as though they expect customers to wait indefinitely, and this kind of service is simply intolerable.”
“There is no customer service just a bunch of liars. They will send you from one person to the next and you have to start over each time. They will not stand behind their products or their word. Don’t buy anything from this company unless you want a bunch of grief from a bunch of liars.”
“DON'T WALK...RUN!! THERE IS SOOO MUCH TO MY COMPLAINT I DONT EVEN HAVE ENOUGH TIME OR SPACE IN HERE! THE ABSOLUTE WORSE COMPANY AND CUSTOMER SERVICE IVE EVER EXPERIENCED IN MY LIFE! READ THESE NEGATIVE REVIEWS PEOPLE.... AND SPEND YOUR MONEY ELSEWHERE! I WOULDN'T EVEN TAKE SOMETHING FROM THEM IF IT WAS FREE! I WISHED TO HELL PEOPLE WOULD STOP PURCHASING FROM THEM AND THEY WOULD HAVE TO FILE BANKRUPTCY!!! THEY NEED TO BE SHUT DOWN!!!”
“I went into my local Best Buy to purchase a TV, router & modem. The person who tried to help me was so bad and frankly I couldn't find anyone to help me for about 20 minutes and the store was not busy. Finally I found a person but they did not know anything about modems or routers nor did they find someone who did. It was sad to see what this store has become. I won't return nor do order on line pick up because I can't count on them for guidance or advise.”
“Bought a set of wall mounts for a sound bar right before xmas. $19.99 and were to be shipped to me. After waiting for what I thought was a while, I looked online and saw that the order was shipped to the incorrect address. I spoke to best buy CS and was told I would be provided a credit. After not receiving the credit, I again contact CS today and am told to contact the police...wait, WHAT? You want me to bother the police about a $20 item that Best Buy shipped to the wrong address? What kind of idiots does this company employ? Its no wonder this company has such a bad review score and is struggling to stay afloat. I will be cancelling my account and will never enter a store again. HORRIBLE way to treat a customer of many years.”
“I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. Then technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own. After spending $25k for the home theater and another $10k on a home wifi set up, I would have expected more in terms of clarity of process and also customer-focused attention once a problem occurred. I would not recommend Best Buy Sterling/Magnolia for any high-end customized set ups. Fine if you buy a one-off product, but for high end solutions/set-ups then expect customer service and any follow-up post sale you are on your own...”
“Walked in with a specific MacBook Air m2 model that they had in stock, but there was no one willing to sell it. One guy at the register was taking to a customer for a long time, so I flagged a couple of best buy employees who were just aimlessly waking around the store to see if someone else could help me finish the purchase. No one did. Walked up to the customer service and he was not willing to step in and help me buy the MacBook. Horribly atrocious! There were hardly any customers and the employee to customer ratio was probably 2:1, yet none to finish a sale!”
