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Best Buy Reviews

1.4 Rating 1,440 Reviews
8 %
of reviewers recommend Best Buy
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How quickly does Best Buy resolve customer queries?
(3 weeks ago)
Greater than 42% of reviewers feedback is Best Buy takes over a week to resolve customer queries.
(3 weeks ago)
75.47%
Industry Average
We had the best time with Alexandra at Best Buy 527 . What she didn’t know she knew who to ask. Great service from the whole team. Thank you again for our new Sonos system. Stop by soon and let you know how it sounds.
- Ms Wood
Had Andrea as my Customer Service person here in Martinsburg WV. She was very helpful. I purchased a new computer and wanted to trade in my very old one and she explained how the process works. Since there was only 2 computers left (they were on sale for a very good price) she told me to buy my new computer and when I do a factory reset on my old computer to bring it in and she'd do an adjustment to my receipt. Great Service!
- HEButts
Somehow our on-line purchase encountered glitches that delayed shipment to our home and ultimately got locked up in the system preventing customer service from helping us by phone or through on-line chat.
- Sal and Kurt