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Best Buy Reviews

1.4 Rating 1,409 Reviews
8 %
of reviewers recommend Best Buy
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How quickly does Best Buy resolve customer queries?
(3 weeks ago)
Greater than 42% of reviewers feedback is Best Buy takes over a week to resolve customer queries.
(3 weeks ago)
75.11%
Industry Average
Had Andrea as my Customer Service person here in Martinsburg WV. She was very helpful. I purchased a new computer and wanted to trade in my very old one and she explained how the process works. Since there was only 2 computers left (they were on sale for a very good price) she told me to buy my new computer and when I do a factory reset on my old computer to bring it in and she'd do an adjustment to my receipt. Great Service!
- HEButts
Somehow our on-line purchase encountered glitches that delayed shipment to our home and ultimately got locked up in the system preventing customer service from helping us by phone or through on-line chat.
- Sal and Kurt
Over the 4 orders I called customer service 20 times to try and have the order go through, plus used online chat.
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