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Best Buy Reviews

1.4 Rating 1,383 Reviews
8 %
of reviewers recommend Best Buy
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How is Best Buy returns process?
(14 hours ago)
Greater than 94% of reviewers feedback is Best Buy returns process could be better.
(14 hours ago)
F

Returns - Difficult

0.00%
Industry Average
I will buy from Amazon next time - no BS returns.
- W McDowell
Multiple problems with installation. The biggest problem was with customer service. NO ONE answers the phone, NO ONE returns messages. DO NOT buy from Best Buy unless you live next door and can speak to actual.associate
- Anonymous
We tried to return the modem and router within the allowed return period (it was 15 days but they extended it to 30 days in Santa Cruz) but when we called they said they weren't taking returns due to covid.
- Mike