Best at Flooring Reviews

Name: Best at Flooring
Address: Best at Flooring, 91 Roseville Road, Leeds, Leeds
Rating: 4.80

4.8 Rating 280 Reviews

95 %

of reviewers recommend Best at Flooring

Company Reviews

Metrics

Info

4.8

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Best at Flooring:

Here we pride ourselves on offering the highest quality products at the best prices, delivering throughout the UK on a daily basis to both domestic and commercial customers. Our online team share over 150 years of collective knowledge in the flooring sector enabling use to answer any queries that you may have.

Visit Website

Phone:

01138688653

Email:

sales@bestatflooring.co.uk

Best at Flooring 4 star review on 2nd August 2024

Anonymous

Best at Flooring 5 star review on 10th June 2023

Anna Hawkins

Best at Flooring 5 star review on 20th July 2022

Anonymous

Best at Flooring 5 star review on 6th July 2022

Sarah White

Best at Flooring 5 star review on 31st March 2022

Norman Child

Anonymous

Anonymous // 01/01/2019

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“Ordered karndean korlock frosted stone. The flooring was well priced compared with other suppliers and delivery was quick and hassle free. Laid the flooring myself and it looks very good. Extremely happy with the whole process and will definitely recommend and buy again.”

Helpful Report

Posted 3 years ago

Good morning Blair, Thank you for taking the time to leave us a review. We are thrilled to hear you had such a positive experience when ordering your Karndean floor with us and the delivery was just as you had hoped. We can't wait to work with you again on your future projects! Thanks again! Team Best At Flooring

Posted 3 years ago

“Very efficient service and good communication from Charlotte.”

Helpful Report

Posted 3 years ago

Good afternoon Cathrin! Thank you very much for taking the time to let us know about your experience 😊 good customer service is key for us and we hire you keep us in mind for any future projects! Thanks again, The Best At Flooring Team

Posted 3 years ago

“Delivery on time and good service. Very pleased with the product.”

Helpful Report

Posted 3 years ago

Thank you so much for this lovely feedback. We are so pleased you are happy with the service and product provided! -The Best At Flooring Team

Posted 3 years ago

“The packs of flooring arrived very well packed, on precisely the promised date, in excellent condition. The finished result was excellent but we did lay it very well too!”

Best at Flooring 5 star review on 6th October 2021

Helpful Report

Posted 3 years ago

Good morning Neil, Thank you so much for this amazing feedback! We are thrilled it all arrived on time and in excellent condition. It is great to see it fitted, the floor looks fantastic. We hope you keep us in mind for any future projects! Thanks again, The Best At Flooring Team

Posted 3 years ago

“Sourced flooring for me and delivered it in super quick time. Very pleased”

Helpful Report

Posted 3 years ago

Good morning Jacky! Thank you so much for taking the time to leave us a review. We are thrilled that you were pleased with the service you received from us. We hope you will keep us in mind for any future projects. Thanks again, The Best At Flooring Team

Posted 3 years ago

“Great service, quick delivery and a good price.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we are thrilled you had a positive experience and we hope you keep us in mind for any future projects you may pursue! -The Best At Flooring Team

Posted 3 years ago

“Used this company for an order of Karndean flooring. The lady taking the order over the phone was knowledgeable, helpful and friendly. The order arrived as planned and on time. Will be ordering again”

Helpful Report

Posted 3 years ago

Good afternoon, We are so thrilled you had a positive experience and everything arrived as you hoped. We look forward to working with you again! Many thanks, The Best At Flooring Team

Posted 3 years ago

“Excellent service from Best at Flooring. Great prices of flooring, swift delivery, and above all impressive customer care from Charlotte throughout the buying and delivery process, but also 3 months later when I asked for VAT invoice. Thank you, will buy again and recommend to anyone!”

Helpful Report

Posted 3 years ago

Hi Hana, Thanks so much for leaving this feedback, I will ensure this is passed onto Charlotte and the team. We look forward to working with you again! Many thanks, Best At Flooring

Posted 3 years ago

“I was quite pleased with my dealings with Best at Flooring although I did have to chase up as to whether or not my Karndean flooring had arrived as my understanding was that I would be contacted as soon as it had. I ordered £1111.00 worth of Karndean Palio Clic Arezzo flooring. As usual it did not live up to my expectations. We've had trouble with it in the past and only ordered it so we could run through from our dining room that had it through into the lounge. Not only was the shade different which we would be a risk given we've had the dining room flooring for two years now but it was a different thickness as the new flooring did not have the foam backing as the dining room floor so the new planks look cheaper and we had to fir a floor strip between the two rooms s a consequence which was very disappointing. However, there was also some damage to the planks which our floor fitter managed to work around when fitting. We did however, notice what we though were dirt marks, small black spots on three of the planks that had been laid. I cannot get them off as they seem to be some kind of ink possibly from the manufacturing process. I'll be interested to hear Best at Floorings response to this. Kind regards. Mike Barr”

Helpful Report

Posted 3 years ago

Hi Michael, As a company who are dedicated to customer service, we are upset to hear about your most recent review. I would firstly like to thank you for acknowledging the quality of your experience within our team. As you have stated, unfortunately there can be batch and colours variations with any flooring products, however this must all be within commercial tolerance. In regards to the thickness of the product, Karndean offer the Palio Clic which is 4.5mm product and does not have a built-in underlay, Karndean, although not available through our website, also offer the Palio Core product which is 6.5mm and has a built-in underlay. Both these ranges are available in the same colours, but do have different product codes. We do ask all customers to inspect the products upon receipt for any damages, as we would be able to resolve this quite easily, either by offering replacement planks or a part refund for the damaged goods if they are useable, this should be done with 24 hours of receiving the goods. We have checked through our email inboxes and unfortunately have not received any emails or calls to report the damaged goods or the ink spots on the planks. I will happily get in touch with Karndean in regards to the marks on the planks and let you know their response asap. If you would like to give us a call to discuss this further that would not be a problem. I will email yourself as soon as I get a response from Karndean in regards to the marks on the boards. Kind Regards, Charlotte

Posted 3 years ago

“Second time of using Best at Flooring. Excellent company, good prices and communication. Goods arrived on time. Can recommend”

Helpful Report

Posted 3 years ago

We are so glad you returned and are extremely happy you appreciate the customer service we try extremely hard to keep at our high standard. Hope to work with you again in the future! Many thanks Team Best At Flooring

Posted 3 years ago

“Kristy Taylor very Helpfuly”

Best at Flooring 5 star review on 12th August 2021

Helpful Report

Posted 3 years ago

“Excellent from the moment they answered my call. Charlotte instantly advised about the suitability of the product, offered a highly competitive price and assured that the flooring could be delivered within two working days. All have been achieved with telephone calls to me updating progress. Product arrived in new clean packaging. No rips or damage. What more could you want? Now my go to flooring provider.”

Helpful Report

Posted 3 years ago

Good afternoon, We are so thrilled you had a positive experience and everything arrived as you hoped. I will pass this wonderful feedback onto Charlotte and the team. We look forward to working with you again! Many thanks, The Best At Flooring Team

Posted 3 years ago

“I have used best at flooring twice now and I would not use anywhere else for my flooring needs. They are very helpful, competitively priced and customer service before and after delivery is excellent.”

Helpful Report

Posted 3 years ago

“I made a mistake and bought £700 of Karndean Korlok, that would not fit over a concrete floor, with bitumen residue, without damp proofing and screed. The night before the delivery I phoned BAF and asked if it would be possible to postpone the order until I managed to find a tradesman to make good. BAF said no worries and then offered a full refund as this was a stock item. Amazing. I would recommend.”

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Posted 3 years ago

“Hi kris Would just like to say a big thank you to both you and liam for sourcing and delivering on your word my pack of quickstep flooring, was really struggling to find the 1 pack required to be able to finish my floor today sat but you came up trumps many thanks to you both again 👍👍 Chris Fry”

Helpful Report

Posted 3 years ago

Hi Chris, We are so pleased to hear you had a great experience from Kris, Liam and the team. I will ensure this message is passed onto the both of them. Many thanks, Best At Flooring

Posted 3 years ago

“I've had some of the best customer service I've ever experienced from Best at Flooring. I found them through a random Google search and took a chance....their prices were good & the products looked good so I thought I'd give them a go. Ordered and paid online. Next day had a call from Kris at customer services to confirm the order & agree delivery date. I had to check that the order was due on the day I thought - within half an hour of my email I had a response from Kris which told me all I needed to know. I can't speak highly enough of Kris's responses on every occasion. Definitely recommend this company.”

Helpful Report

Posted 3 years ago

“Excellent service, easy to order, helpful over the phone and quick delivery.”

Helpful Report

Posted 3 years ago

“I needed 11 x Packs of Karndean and Best at Flooring were by far the cheapest. Sceptical of online ordering especially given this was a £1400 order I was a bit anxious but I’m pleased to say everything arrived on time as it should perfect. Very happy and will use again 👍”

Helpful Report

Posted 3 years ago

“Having recently discovered Best at Flooring, I must say they are a fantastic company. I’ve ordered from them through their website several times and the response is immediate. A thank you for your order followed by a delivery date, what more could you ask. Ordering is easy, and prices are the best I've found. I will certainly be using them for future orders, with customer service like this I wouldn’t look elsewhere. Thanks again Best at Flooring.”

Helpful Report

Posted 3 years ago

“Excellent company. Good price and communication. Will be using this company again in the future. Can recommend.”

Helpful Report

Posted 3 years ago

Best at Flooring is rated 4.8 based on 280 reviews