Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

Email:

Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was incorrectly quoted, but Betta Living have agreed to not charge me more. I am looking forward to receiving my cupboards!”

Helpful Report

Posted 9 years ago

Thank you for your review, It is good to read that your initial problems has been resolved. Kind regards Lesley Customer Services

Posted 9 years ago

“Sales process - frustrating and "old-fashioned" Under pressure to place order immediately to take advantage of ridiculously high discounts; random calls to Manager to agree further discounts; all very rushed and got the overall design wrong. Survey process - excellent. Corrected the sales rep errors and spent the time necessary to get the design right. Very knowledgeable and willing to discuss ideas and alternatives to improve the purchase. Delivery process - excellent Quick delivery with dates agreed by phone and adhered to. All items off-loaded and placed in the room ready for the fitters. Fitting process - absolutely brilliant Skilled, tidy and first class-craftsmanship cannot fault at all. Payment process - unnecessarily longwinded. 4 stage process. Pay the sales rep a deposit. Pay for the materials prior to delivery. Pay the surveyor and pay the fitters. Overall This is the 2nd time I have used Betta Living and despite the tortuous sales and payment processes I would recommend them. They are not the cheapest but the quality of the goods and the fitting are well worth the extra money.”

Helpful Report

Posted 9 years ago

Good morning Thank you for taking the time to write this very thorough review, I will ensure that your feedback in relation to the sales and payment process are passed onto the relevant teams. It is good to read that all other heading a extremely positive and that you would recommend. Thanks again. Kind regards Lesley Customer Services

Posted 9 years ago

“Excellent Service from start to finish. Couldn't fault them at all!! 10 out of 10”

Helpful Report

Posted 9 years ago

Great review and thank you for your full marks. Good to read. Kind regards Lesley Customer Services

Posted 9 years ago

“Totally satisfied with every aspect of the service we received, the installation guy did a superb job and the after service was spot on too”

Helpful Report

Posted 9 years ago

Thanks for your review, good to read that you found the service "spot on" and that you are a totally satisfied customer. Kind regards Lesley Customer Services

Posted 9 years ago

“WOW Quite a price but as a finished product and as an overall service was more than worth the expense. The fitter was outstanding and very pleasant and we would definitely recommend this company to anyone who wants a great service.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to write this review, great to read and that you would recommend is fantastic. Thanks again. Kind regards Lesley Customer Services

Posted 9 years ago

“A really good fitting service. Highly recommended!”

Helpful Report

Posted 9 years ago

Thank you for review, good to read you found the fitting to be good and that you would recommend. Kind regards Lesley Customer Services

Posted 9 years ago

“Excellent fitting service. The fitter was very professional and took the time to make sure everything was right for us, even when this meant the job took longer than planned.”

Helpful Report

Posted 9 years ago

Good afternoon, thank you for your kind words I will ensure that your fitter is passed a copy and thank you for your custom. Kind regards Lesley Customer Services

Posted 9 years ago

“From start to finish we were very pleased with all aspects of customer service, quotation, design, and workmanship we received from Bettaliving. I would recommend them for any work done. The carpenter was excellent. Thanks”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to write this review, it is good to read that you were pleased with everything from start to finish. I will ensure that all involved are passed a copy especially your fitter. Kind regards Lesley Customer Services

Posted 9 years ago

“Excellent surveyor; superb fitter; delivery absolutely abysmal; contacting the head office awful. Overall I am pleased with the end product, but the whole experience of purchasing new bedroom furniture from this company has been marred by the completely unreliable delivery and customer service. The staff who represent Betta living at their head office are uncaring, unresponsive to customer satisfaction.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to wide this review, just to advise we take all feedback seriously and are sorry to read that you felt let down by parts of the business. I will ensure that this is feedback to the relevant teams. On as positive note it is good to read that you are pleased with the end product and thank you for your custom. Kind regards Lesley Customer Services

Posted 9 years ago

“Simon from sales was absolutely great, he knows his stuff very well, suggests but gives you a space to choose. Gave us valuable technical and practical advise. John fitted the room as we asked for and accommodated the fine changes very well. The whole process was very smooth. Highly recommended”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I will ensure that all involved are passed a copy especially "Simon" and "John", great to read that everything went smoothly for you. Thanks again Lesley Customer Services

Posted 9 years ago

“Excellent service, advice and fitting. I love the final result - my fitted wardrobes are worth every penny. John my fitter, was professional, polite, cleaned up after himself and was a true perfectionist. Definitely recommend to others. Glen Marsden”

Helpful Report

Posted 9 years ago

Good afternoon Glen Marsden Thank you for taking the time to write this review, it is good to read that you found the service to be excellent. I will ensure that your fitter is passed a copy of your kind words, I am sure he will be pleased to be described as a perfectionist. Best regards Lesley Customer Services

Posted 9 years ago

“I came across Betta Living whilst visiting the Thurrock Retail Park. The staff were extremely helpful and friendly. I arranged for a design consultation and was booked on 6 May 2015, with Tinu Owolabi. Tinu arrived promptly at the allotted time and was extremely professional throughout the appointment. Tinu provided me with an array of choices, whilst ensuring my design ideas were taken into consideration. Tinu worked tirelessly in order to ensure all finer details were covered (my appointment finished quite late!) I would not hesitate in recommending Betta Living. The second phase took place at the beginning of July and Betta Living advised that it would take roughy 3-4 days to fit as I had wardrobes fitted in two rooms. I have had wardrobes fitted by other companies, I would like to point out that the thing which sets Betta Living ahead of other companies is that they include the inside "backs" of their wardrobes, thus giving a completely finished look. My final comment is in relation to the cost, as I do think they are slightly over-priced. It would be good if these costs were reduced somewhat in future. Other than that, Betta Living is a great company and provides a good service.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to write this review, it is good to read that you think Betta Living is a great company which provides good service. Thank you for your custom. Kind regards Lesley Customer Services

Posted 9 years ago

“I was a returning customer to Betta Living and chose an economy product in the range on this occasion, however I was delighted to see this did not mean skimping on quality and fit. The services of the Surveyor and Fitter were excellent and they ensured they delivered what I actually wanted. The fitting service was quick, slick and tidy, making it a pleasure to have this service in my house. I now look forward to many years of pleasure in having built-in wardrobes in two bedrooms and I would not hesitate to recommend Betta Living to anyone looking to enhance their bedrooms.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time out to write this review and as a returning customer it is good to read that you felt the service was quick, tidy and that you would recommend. Enjoy your bedrooms. Thank you for custom. Kind regards Lesley Customer Services

Posted 9 years ago

“Our initial contact was extremely good from meeting with the designer to formalising the final measurements for our design both appointments were booked and arranged at our convenience. Unfortunately the fitter did not arrive on the due date because transport failed to deliver the materials. We were not informed until the morning of the fitting. A second appointment for fitting was made but the materials still hadn't arrived on site by the evening of the appointed day. Eventually after making yet another complaint and threatening to withdraw the order the materials arrived onsite at 7:30 am. One driver had been dispatched to deliver the materials by which time the Fitter had arrived whom kindly helped the driver unload. The Fitter did a superb job within the time constraints, but he was a contractor after all. Get your act together Betta living and manage your departments more effectively I lost 2 days pay from work as a result of your poor management. Denise Kind”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review. I would like to assure you that we take all feedback seriously and in particular the circumstances surrounding your delivery, for which I ask that you accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“happy with product , sales , surveyor and fitter were very good , delivery was a total shambles , waited in all day for a delivery that did not arrive , only contacted when i phoned company at 5.20pm , was told it was on its way , phoned back 10 minutes later and told i would not get delivery today , promised 7.00am the following day , this did not happen , no one to contact at that time , finally arrived at 9.30am , this was a total shambles and company needs to sort out the problems in this area , no offer of compensation , delivery a shambles”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to write this review and in the first instance please accept my apologies for the delivery issues. On a positive note it is good to read that you are happy with the product and other elements you rate as good. Thank you for your custom. Kind regards Lesley Customer Services

Posted 9 years ago

“Very pleased with the work done. They were very efficient and on time kept the room tidy. Only bad thing is they left packaging and offcuts outside the house.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for your review, good to read you are pleased with the work done. Kind regards Lesley Customer Services

Posted 9 years ago

“Excellent service, product and standard of fitting. The fitter (Stuart) was excellent. Nothing was too much trouble.”

Helpful Report

Posted 9 years ago

Great review, good to read that everything went well. Thank you for your custom. Kind regards Lesley Customer Services

Posted 9 years ago

“Our Fitter was efficient and pleasant to have around. He tidied up thoroughly and we are very happy with the end product.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, good to read that you are happy with the end product.. Kind regards Lesley Customer Services

Posted 9 years ago

“Great quality product and a great installed finish. Would have given this a top rating if it wasn't for the fact that my sister who referred us on the referral scheme still has not received her money.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to write this review, good to read that you found the product to be great and the installer did a good finish. I have emailed you separately in relation to the referral scheme. Kind regards Lesley Customer Services

Posted 9 years ago

“Re contract B64968 We have just had the bedroom fitted by Betta Living to a very high standard of workmanship and customer service. Each and every person that we dealt with during the process was pleasant,polite and helpful and truly epitomised 'customer service' as it should be. The icing on the cake was the attention to detail of the fitter, Pete, who worked long and hard to ensure that the final result was faultless. Well done to all.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, it really makes a difference to know how are customers feel, especially when they are pleased with the high standard of workmanship and customer service. Thanks again Kind regards Lesley Customer Services

Posted 9 years ago

Betta Living is rated 3.3 based on 882 reviews