Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would go no further than Betta Living to buy our bedroom furniture. Very professional people.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and your 5 star rating. Kind regards Lesley Customer Services

Posted 8 years ago

“I have just had a bedroom fitted there was issues on the planning side you get a sales person first then a surveyer he picked up i needed extra sockets additional cost to you as they dont do eletrics .both measure the room there was issues with the measurements as my electrician picked up on new sockets I needed fitting the sales man draws a plan and then takes 33% deposit off you then the surveyer comes and draws you a plan on a different sheet please read all the small boxes in blue writing as they say they are not accountable for this and that it's up to you to initial each box .you get a lot of dust make sure you clear your room of every thing my joiner pat was very pleasant and did a good job my advice to the company make sure your work men have vacuum cleaners attached to there saws ect. And they have a dust mask. For health and safety reasons”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, sorry to read of your issues. On a positive note good to read that your fitter Pat did a good job, I will ensure that he is made aware of your comments. Kind regards Lesley Customer Services

Posted 8 years ago

“I would like to say a big thank you to Betta Living for the beautiful sliding wardrobes that were recently installed by your fitter Mark. The experience from ordering the wardrobes to installation were first rate. We were kept informed by the company at every stage from ordering the new wardrobes through to the actual installation. Mark the fitter was very professional, polite and did a lovely job, leaving the bedroom clean and tidy. I would not hesitate to recommend Betta Living and will certainly use this company in the future.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review following the installation of your sliding wardrobes. I will ensure that your fitter Mark is passed a copy of your kind words. Great that you would recommend and come back to Betta Living again. Regards Lesley Customer Services

Posted 8 years ago

“From the outset the staff were all very professional and informative. giving good advice and meeting all the deadlines. The quality of the wardrobes we purchased are excellent really enhance our new home. Thank you”

Helpful Report

Posted 8 years ago

Thank you for taking the time out to write this review, good to read that your new wardrobes enhance your new home. Kind regards Lesley Customer Services

Posted 8 years ago

“My item was unavailable, despite still being on the website. Having waited 7 days for a dispatch notice it took me 2 emails and 4 phone calls to different numbers to reach the right department. But the right person wasn't available and noone else could help me. I waited 3 hours for someone to call me back, then phoned again. Still unavailable. By now I had found out from other retailers that the rug was a discontinued line, so I wanted a redund. "Sorry I can't do that. Sarah deals with all the online orders and she's in a meeting all day." No line manager or supervisors available to deal with my complaint either. Altogether very poor customer service. Can there really be only one person in the whole company who can refund payment on an unavailable item?”

Helpful Report

Posted 8 years ago

Sorry to read but I believe that you have been in contact with Sarah who has apologised and agreed to get in touch again once the rug is available via email. Kind regards Lesley Customer Services

Posted 8 years ago

“We ordered the fitted wardrobe from beta living just before Christmas the lady that came to measure Was very nice and very knowledgeable in every aspect then about a week later the designer Came out and did the final measuring all the parts for it was delivered on a Monday of our choice The driver even gave us a courtesy call just before the delivery to make sure we was ready The fitter called Kevin arrived early Tuesday morning and began he was brilliant Nothing was two much trouble he got stuck in and half finished it The next morning he came back and finally finished he even hovered up When finished he comes very highly recommended Would highly recommend beta living for all bedroom fittings All there work is done at there on factory comes with a 10 out of 10”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this glowing review, good to read that everything went well. I will ensure that all involved are passed a copy of your kind words. Thanks again Lesley Customer Services

Posted 8 years ago

“Although very pleased with the quality of the kitchen, I was disappointed with the service received. The initial designer gave us incorrect information, which was picked up by the surveyor. The surveyor failed to notice pipework for the boiler would prevent a particular set of drawers being fitted, resulting in delivery of a unit which we could not use. This was picked up by the fitters. We had to order another door instead, which I was informed would take up to 10 days. We also experienced delays to getting a date for the kitchen to be fitted, as they could not get the Bosch hob I had ordered. Which was strange as I could have bought one in Currys over the counter. I had been expecting the kitchen to be fitted prior to Christmas, but obviously this did not happen. They did suggest fitting it without the hob, but this would have meant I would be leaving a disabled tenant with no means of cooking, except for the oven. When the kitchen was delivered, there was a pallet missing - fortunately this arrived the next day, whilst the kitchen fitters were there. The fitters were excellent, and worked quickly and efficiently in difficult circumstances. Still waiting for the door - once it arrives, the fitters will come back. In the meantime, we have a gaping hole.”

Helpful Report

Posted 8 years ago

Than you for taking the time to write this balanced review, good to read that you are pleased with the quality of the kitchen. I will ask your Installation Manager to update in relation to the missing door, so that all will be resolved as soon as possible. Kind regards Lesley Customer Services

Posted 8 years ago

“very good but cost a lot of money”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. Kind regards Lesley Customer Services

Posted 8 years ago

“Kitchen was fitted in November and STILL not finished. Hot tap cannot be fitted due to the size of the sink (which was recommended by the 'designer'. Would never use you again.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies, I have forwarded this onto your installation Manager to look into for you, I trust that you will be contacted shortly in relation to this. Kind regards Lesley Customer Services

Posted 8 years ago

“Absolutely appalling service. Completed on line form to arrange appointment, spoke to call centre staff this morning. She demanded my partner had to be there even though I explained he works nights. She then informed me that was the stipulation and they wouldn't come out and she then slammed the phone down. This is disgusting. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 8 years ago

Please accept my apologies for this, although it is preferable for both parties to be in attendance this could have been worked round. Thank you for bringing this to our attention Kind regards Lesley Customer Services

Posted 8 years ago

“Would have been 5 ***** but let down by poor surveyor, 1 x wall unit measured wrong, I x cupboard unit measured wrong, back-splash measured wrong and tap unit would not fit where surveyor sited it. Tap unit had to go 25cm to the right. I realize errors can be made but these were school boy errors from a supposedly experienced surveyor, he was at our home for three hours to measure everything correctly. This had a knock-on effect as the tiler had to be re-scheduled because a new back-splash had to be made to order and he can`t tile without correct back-splash in place and this caused a knock-on effect for the kitchen floor fitters as we did not want the floor installed before the tiler had finished. Two tradesmen not best pleased having to re-schedule. So, you may wonder, why 4 **** ? The quality of the kitchen units are excellent and the three kitchen fitters we had over three and a half days were superb and could not be faulted. Thank you fellas for a top class fitting job, from Brian & Gail.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to comment and for the feedback on the surveyors performance , we take all feed back seriously and will use this as part of a performance review. I will ensure that your fitting team are passed a copy of your kind words. Great to read that you feel the quality of the kitchen units are excellent. Thanks again . Regards Lesley Customer Services

Posted 8 years ago

“No mention of the minimum spend until two hours of the salesman being in my home. Not once have customer services called me back when they said they would. I was told all money was 100% refundable. This is a lie!! Stay away from this company.....”

Helpful Report

Posted 8 years ago

So sorry that you are disappointed, just to advise all monies are refundable but the remainder has to be accounted for differently hence the delay in getting back to you. Please accept my apologies for this. Kind regards Lesley Customer Services

Posted 8 years ago

“Unfortunately Betta Living have fallen at the first hurdle. I received a call to arrange a design booking, which was arranged for a time when I will be at home, but the fact that I could not guarantee my wife would be there at the same time was apparently an issue and they wanted to re-book it. We have spent a lot of time planning the kitchen already, and know what we want and in what style, so it really is not necessary for us both to be there. We want to go ahead ASAP, and do not have time to be messed around. If it is this difficult to carry out an initial sales visit, I cannot imagine the rest of the Betta Living experience being very good, and there are plenty more options out there.”

Helpful Report

Posted 8 years ago

So sorry to read of your experience to date, if you could reply with your contact details I could arrange for the relevant sales team to discuss this further with you. Thanking you in advance. Kind regards Lesley Customer Services

Posted 8 years ago

“I thought from the first telephone conversation to the instalation was very well organized. i also thought the tradesmen who installed our wardrobes were very proffessional and tidy.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, great to read that everything went well from the start to finish. Kind regards Lesley Customer Services

Posted 8 years ago

“great product excellent fitting team”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, good to read the fitting team were excellent. Kind regards Lesley Customer Services

Posted 8 years ago

“We have been extremely disgusted with the service we have received following our bathroom completion in July 2015. We have had several probems including a shower screen that doesn't fit the bath correctly and therefore leaks each time we shower and a water pump that is so loud we can only shower at certain times of the day so we don't wake our children. We have informed bettaliving of these problems and have had 3 surveyors from the company out who have all confirmed the issues. Yet we are still calling lee and mark from the after sales department nearly every day to try and sort these problems. I have lost count of the number of times we have been promised a call back and nothing! We feel completely let down and six months later we are no closer to a solution. After all the money we spent on the bathroom we are very upset to be treated like this. I would never use this company again and would definately not recommend them. Mrs Young”

Helpful Report

Posted 9 years ago

So sorry to read of your concerns and to advise that I have logged this as a complaint and forwarded to the Installation team for them to sort out with you. I trust that you will be receiving a call from them shortly. If you are having any difficulties you can always contact me on my direct dial number 0161 622 9451. Kind regards Lesley Customer Services

Posted 9 years ago

“I have my bedrooms fitted with wardrobes earlier this month and am very pleased to say that they look very nice and your fitters have done a good job. Betta Living promised to get this done before Christmas and to their word got this done before Christmas. The Fitters Ken and Tommy were very courteous and finished the Job in a single day. Their workmanship was Friends for their excellent Product and completion of the Job. Vijay. B68969”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, good to read that you are very pleased and that they look very nice. I will certainly ensure that your fitters are passed a copy of your great comments. Kind regards Lesley Customer Services

Posted 9 years ago

“I was recommended this company by my daughter and I rung up to get a quote for a fitted bedroom. When i told them it was a council property we lived at, was told we don't do council properties and had the phone slammed down on me. Found this extremely rude. They obviously don't need the sale. Very unprofessional.”

Helpful Report

Posted 9 years ago

Please accept my apologies for your experience with Betta Living and thank you for bringing this to our attention, this is not our normal practice and not the level of service with strive to give to our customers. Kind regards Lesley Customer Services

Posted 9 years ago

“Just wanted to say how fantastic Ken and Tommy have been during our fitment. Great guys, professional yet very down to earth. Such pleasant workers. Did a brilliant Job. Olga has been great with the designing and Phil too. Betta Living are awesome and always try there best to meet a customers needs as they have done for me and my family and because of this we are having my Mums kitchen done by you too. Thankyou very much guys. Have been recommending you to friends and family.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I will certainly ensure that all involved are passed a copy of your kind words especially those named. Great to read that you have been recommending to your friends and family. Kind regards Lesley Customer Services

Posted 9 years ago

“Went in to store and was very pleased with the customer service and they got us a booking the very next day for a home visit, which was due at 2pm, designer rang to say can we do 6pm but said if he couldn't make 2 then would let us no, that was the last we heard, waited in all day and am very disappointed, makes me not even want a kitchen from them now, was very excited but now very enjoyed”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to write your review. Sorry to read that you waited in for your appointment. I will send over your review to our call centre to look into but if at all possible if you could provide me with your details I can look into this. You can email customerservices@bettaliving.co.uk or call me on 0161 622 9460. Kind Regards Danielle Customer Services

Posted 9 years ago

Betta Living is rated 3.3 based on 882 reviews