Name: Betta Living
Rating: 3.30

“Mockett – B70736 – Ken & Tommy Ken & Tommy were punctual and extremely professional, from the start they were open and informative about the fit (nothing was too much trouble for them). We were kept up to date with the progress and our input was welcome to ensure that we were happy with the finished product. We could not fault the standard of workmanship and the finished bedroom has exceeded our expectations. Gary who completed the survey was also extremely informative and helpful in quelling any initial worries that we had.”

Helpful Report

Posted 8 years ago

What high praise for your fitting team! I shall pass you kind words on to them I am sure they will be delighted and were more than happy to help. Enjoy your new furniture and thank you for taking the time to post this review. Regards Lesley Customer Services

Posted 8 years ago

“B60815 Constant response from Lesley is how sorry Betta Living are. If they are so sorry why don't they communicate and put things right? 9 months after having a bathroom badly fitted (v e r y l o n g) story, I'm still waiting for things to be put right and for work to the adjacent bedroom damaged by a leak and a hole cut in the wall. Lesley always says someone will be in touch - don't believe it! The case is now with the Furniture Ombudsman and still I have been let down with two supposed visits and its now 6 weeks since the leak damaged the bedroom. Don't you just love having a large hole in your bedroom wall! Back to the Furniture Ombudsman today.”

Helpful Report

Posted 8 years ago

The Installation team have emailed you to inform that they are working on allocating a remedial date around your holidays, I am sure that they will be contacting you in due course. Kind regards Lesley Customer Services

Posted 8 years ago

“Absolutely love my new kitchen by betta living, I was really worried by the some of the reviews that were on the website, but to the honest, I had no problems. After I had made the purchase I worried a lot because 15,000 was a lot to pay. But my kitchen is beautiful and I have lots of comments from lots of people. The quality is fantastic and I would recommend this company to friends and family.”

Helpful Report

Posted 8 years ago

Glad we were able to help and that you thought we did a great job with your beautiful new kitchen and that you keep receiving great comments. Thank you for leaving the review. Kind regards Lesley Customer Services

Posted 8 years ago

“poorly build with low and cheap quality. It's been more than 2/3 months my bedroom furniture installed and had problem since the day 1. It is still going on. IKEA is 1000 times better, worthy and long lasting. On top they have great customer service to look after their customer.”

Helpful Report

Posted 8 years ago

Please accept my apologies for your experience to date, however we have been working with you to resolve this with you. I have passed your comments onto your Installation Manager to work through and I am sure will be contacting you again soon. Kind regards Lesley Customer Services

Posted 8 years ago

“B70393 Kitchen started off well on the 15th February 2016, however still waiting for Granite Worktop. Therefore having no working sink or water in the kitchen for 7 weeks (and counting) is not fun, especially trying to cook and clean with 3 kid in the house. Wish I had never used this company....................... I foolishly used Betta Living because I thought it would have been easier and quicker installing the kitchen with them, however I could have done it myself quicker & less stressful. I'm still waiting for an offer of compensation for the inconvenience caused. However I think I'll probably die of old age before I get anything, including a finished kitchen !!!”

Helpful Report

Posted 8 years ago

Please accept my apologies for this situation clearly you shouldn't have been left like this, we are presently liaising with the Granite supplier in relation to your granite and should have more information to pass on shortly. Please accept my apologies for this and I am sure that we will get this resolved for you. Kind regards Lesley Customer Services

Posted 8 years ago

“DO NOT USE THIS COMPANY...The day my kitchen was due to be fitted no one arrived. When I rang I was told the fitted had gone to the wrong house...two days later two fitters arrived showing another fitter how to get on (I now know he hadn't worked for them before) was left to work on his own and fitted all my kitchen incorrectly. When it came to signing off the kitchen another fitter said he couldn't sign it off due to the poor workmanship. I needed new side boards, cooker sink and several cabinets replacing. I'm pleased it wasn't signed off and that is the only thing I can praise this company for. It would take me too long to explain the full story but in a nut shell, everyone I have spoken to when trying to rectify the many mistakes made by this company tell you what you think you want to hear. They plumbed my washer in and left the transportation screws in place. The electrician came and fitted the oven. He never checked it worked before he left. When we checked it didn't work so I had to get an electrician to come and look at it for me as I have no confidence in this company to put anything right. I was left a contact number for the installations manager (Steve Geddon) do not expect him to contact you. For all of the inconvenience I was given an insulting £175.00. (This did not even cover the time off I'd had to take from work due to their incompetence) and even this was arranged via the fitter...I've never come across such poor customer service. AND IM STILL WAITING FOR AN APOLOGY”

Helpful Report

Posted 8 years ago

Sorry to read this and this is disappointing to read, in the first instance please accept my apologies for the level of service you have received, clearly this has fallen short of the standards we strive to achieve and more importantly that you deserve. I have asked your Installation Manager to review your installation and I trust that you will be contact shortly. Again please accept my sincere apologies. Kind regards Lesley Customer Services

Posted 8 years ago

“What great service from Ken and Tommy. Excellent fitters who went the extra mile to ensure that the job was perfect. Their time keeping was spot on, they were courteous, kept us informed all the way through the fitting and everywhere was tidy when they had finished their day's work. Their standard of workmanship was second to none. We would not hesitate to recommend them to our friends and family. Rod and Sue Woollams b72274”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, what high praise for your installers. I shall pass your kind comments onto them I am sure they will be delighted and was more than happy to help. Thank you for choosing Betta Living. Kind regards Lesley Customer Services

Posted 8 years ago

“Order number B72420 I have been reading your poor reviews while hanging on the . Please can someone come back to me urgently thanks as I'm paying the fitter daily and you are costing me a fortune”

Helpful Report

Posted 8 years ago

“Started off great....phoning up promptly to take stage payments and confirm delivery ect. After sales is shocking.....took 10 days to try and add a microwave to an order. As we speak holding on to try and get them to correct a worktop that has not been sized correctly. Left two messages and no-one has come back to me...spoken to 3 after sales staff all of which have been quite rude. I have a fitter being paid daily who has been held up for 3 days so far cos no-one is helping. The worktop in question was £600 for one peice and can not be used. Not happy at all right now so would not recommend at this point :(”

Helpful Report

Posted 8 years ago

Sorry to read your review but on looking into this it would appear the specialist worktop ordered on your supply only kitchen, it would appear that your own fitter has not got the necessary tools to complete the work. However, we are looking into getting one of our own fitters with the skills and tools to see if they can assist you. There would be a cost element to this. I have asked one of our Installation Managers to call you to discuss this further with you with a view to resolving this. Kind regards Lesley Customer Services

Posted 8 years ago

“We had our kitchen a year ago now, during which time we have had nothing but trouble with trying to get it sorted, so far two people have been out to look at it both of which have written reports on what needs to be done, we have had a few emails, but hundreds of un returned calls from betta living and roughly 24 un answered emails from the lady who I supposed to be dealing with it, Andrea Dennison, we were promised a cheque for £80.00 to cover the dinner services that smashed when the shelves fell out of the cupboards, I have 3 emails saying the cheque has been authorised and yet 2 months later nothing has arrived. I would be happy for anyone to come and look at my kitchen before you decide to use betta living. After sales team is absolutely disgusting and they do not care at all ,”

Helpful Report

Posted 8 years ago

Sorry to read of your experience and please accept my apologies for the lack of contact. On reading your review I note that you are awaiting monies for the replacement of your dinner service. I am able to resolve this with you and I raised the necessary paperwork to ensure the monies will be sent back to you this week. In relation to your concerns in relation to the kitchen installation, this is being looked into and someone will be in touch soon. Once again please accept my sincere apologies. Lesley Customer Services.

Posted 8 years ago

“We experienced problems whereby the fitter highlighted the design could not be physically implemented and a compromise had to be made. No samples of the granite were available at the time of the design or, as promised, during the granite survey process. We decided to go to a third party for granite due to the limited choice. We were offered a refund against the price of the granite provisionally agreed during the sales process. We have subsequently experienced problems with the doors which was reported on 26th January 2016. The company have advised the problems are due to a known manufacturing defect. The company offered to replace all of the doors and the majority of them were delivered mid February which are currently being stored in our garage. However we are experencing delays in a fitter being made available to install the new doors. The 21st March was the first target date followed by an agreed date of 4th April , but the fitter did not turn up. The latest date being offered is the 15th April, fingers crossed. So very satisfactory that the doors were replaced but many calls to the installation team and hassle to get them fitted. Also unclear why the company was not aware which of their customers had received the doors subject to the manufacturing defects. In general not a great experience for a kitchen costing the best part of £20k. Disappointed and fed up Yateley, Hampshire.”

Helpful Report

Posted 8 years ago

Please accept my apologies and disappointed to read of your experience to date. However I am sure that will be finally resolved on the 15 April when the doors will be replaced. Once again please accept my sincere apologies for these delays. Kind regards Lesley Customer Services

Posted 8 years ago

“Joshi B71607 The after sales service of this company has been appalling. It's been almost 7 weeks since a delivery was made but wasn't complete. After numerous phone calls and complaints via email, have had no reply and goods still not delivered. Spent £12,000 on a kitchen and this is the level of service you get. I would strongly advise anyone to find alternative companies because they can't get any worse than this. Sanjay Joshi”

Helpful Report

Posted 8 years ago

I am really sorry to read about this and that you are disappointed with your installation. I have raised this with your Installation Team, who are looking into your order to see what has happened. They would like to speak to you about this and your Installation Manager will be in touch soon. In the meanwhile please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“Five days ago we resorted to posting our comments on this site in an attempt to resolve what is happening with the fitted wardrobe we have ordered. We got this reply which can been seen below, "Sorry to read of your concerns, I will ask the relevant team looking after you order to contact you in relation to this with a view resolving this with you. Regards Lesley Customer Services" Once again we have heard nothing. They have failed to contact us, even to simply inform us that they were investigating the issue or to say sorry. This is basic common curtsey; I would expect this of a child. It is remarkable how incompetent this company is and I can not believe this is the what I have to do to get Betta Living to contact me. I now want my money back immediately and will be getting legal advice on Wednesday if nothing changes.”

Helpful Report

Posted 8 years ago

So sorry to read this and please accept my apologies, just to advise that the deposit has been returned directly to you on the 4th April and a notification text sent to the mobile number held on our system. Again please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“Thornton-BB72764-Ken and Tommy Ken and Tommy are highly skilled, hardworking and polite professionals. They have a high standard of craftmenship and we are very pleased with their work Mr and Mrs Thornton”

Helpful Report

Posted 8 years ago

So thrilled to read that you are pleased and what praise for your fitting team Ken and Tom. I am sure they will be delighted to read this. Thank you for choosing Betta Living. Regards Lesley Customer Services

Posted 8 years ago

“Poor service and sales person who came to sell the product promised the world but betta living failed to deliver most of it. Did not received proper invoice so could not add it to my business expenses list , as this was for office furniture. Betta living damaged my property while delivering the goods and also during the installation. there has been no discussion. Instead of work top they initially installed dress table top, lost my day in arguments and increased my blood pressure.”

Helpful Report

Posted 8 years ago

So sorry to read this, in the first instance please accept my apologies. I have raised this with your Installation Manager, who will look into your account to see what has happened. I am sure that they would like to speak to you about this and that they will be in contact soon. Again please accept my apologies. Regards Lesley Customer Services

Posted 8 years ago

“WORST COMPANY EVER! Stay clear of them at all cost. We had a DAVE STREET come and do our initial kitchen design on 07.03.16 and very eagerly take our deposit. On 13.03.16 we contacted SIMON LEVY and cancelled the order and asked for a refund of our deposit. We followed this with a confirmation email. A DANIELLE WOODWORTH contacted us on the 15.03.16 and confirmed the receipt of the email and informed us that she had forwarded our email to the REGIONAL SALES TEAM. NO REFUND or CONTACT from BETTALIVING... We've contacted them AGAIN on the 23.03.16 and again the same response. We made contact again after FAILED PROGRESS and again the same reply from DANIELLE WOODWORTH. All talk-no action all the way through...It is 02.04.16 and nearly a month later NO REFUND. Upon placing the order we were ASSURED that it will be 5 to 7 days for refund if we decided to cancel. TERRIBLE SERVICE, NO INTEGRITY, POOR COMMUNICATION, LACK OF COMMUNICATION BETWEEN TEAM MEMBERS CLEARLY. A GREEDY UNRELIABLE COMPANY.”

Helpful Report

Posted 8 years ago

Please accept my apologies and to advise we are in the process of getting the monies back to you, you should have this back with you no later than the end of the week. Again please accept my apologies for the delay and the need to resort to writing this review. Kind regards Lesley Customer Services

Posted 8 years ago

“Dear me after reading these comments quite worried as we just signed up for kitchen today really hope we have better experience from betterliving ????????”

Helpful Report

Posted 8 years ago

Firstly thank you for your order and please bear with us, I am sure everything will go smoothly. If you have any concerns please free feel to contact our Customer Service team. Kind regards Lesley Customer Services

Posted 8 years ago

“We recently had our bedroom fitted with wardrobe and dressing table by Betta Living and are very pleased with the result. The planner and the surveyor were extremely helpful. The fitter Kevin was excellent. The products are well built and the finish could not be faulted. We will certainly be recommending Betta Living to all family and friends”

Helpful Report

Posted 8 years ago

Thank your for taking the time to write this review, glad we were able to help and that you though we did a great job. I shall pass on your kind comments onto your fitter Kevin Thank you for choosing Betta Living. Regards Lesley Customer Services

Posted 8 years ago

“Appalling service by Betta Living. I have submitted a formal complaint to them this morning and await to see how they rectify our situation, however reviews have helped me during our house renovation and so unfortunately I wish to warn others of their mismanagement, lack of communication and severe delayed and poor performance. My entire complaint is actually too long to post onto this forum, however our discontent consists of the following: - Cancellations of and late arrival at scheduled appointments, demonstrating inflexibility and no respect for a client's time. - Elements of our wardrobes are currently MISSING. Mirror for a dressing table, shoe racks, etc. This was all originally discussed and AGREED to. - No assistance or updates throughout the process. - Multiple drawings done as no communication or erroneous communication between the consultant and surveyor. - Expect a client to clean up ALL the wood cuttings after the process. Disgraceful that such a company can permit such unprofessional behaviour to persist and shocked that no remedial assistance has been provided. Exhausted by the OVERKILL of the processes! HIGHLY DISAPPOINTED Betta Living.”

Helpful Report

Posted 8 years ago

So sorry to read this and that you are disappointed with your new bedroom furniture. I have raised this with your installation team, who are looking into your order to see what has happened. I am sure that they will be in touch with you soon to discuss this with you. In the meanwhile please accept my sincere apologies. Lesley Customer Services

Posted 8 years ago

“B60815 I have left several poor reviews on this site to no avail, not even worth bothering to review! 9 months after having a bathroom and cloakroom fitted I still have major problems ending in a major leak which damaged the adjacent bedroom walls and carpets. The fitter cut a hole in the bedroom wall as the pipes and pump were inaccessible from the bathroom and have left me with this damage despite twice assuring me a fitter would return on definite dates - nothing! The MD doesn't answer letters and is apparently 'not on the phone'! The case is now with the Furniture Ombudsman.”

Helpful Report

Posted 8 years ago

This is disappointing to read and please accept my sincere apologies, as far as I am aware the Installation Team are working with you to resolve your concerns and that an appointment has been fixed for Monday to do this. Kind regards Lesley Customer Services

Posted 8 years ago

Betta Living Reviews