Name: Betta Living
Rating: 3.30

“Contact Interior Contract 01619229475. TRADE, company associated to Betta Living, same product but much cheaper.”

Posted 8 years ago

“The customer service was very bad i phoned a few times and i was not happy by the way i was treated and the feedback that was given as it was useless.”

Helpful Report

Posted 8 years ago

Sorry to read of your disappointment and would like to look into this but from the information contained within your review I am unable to locate your order. Would you be so kind as to reply with either your "B" order number or full post code. Thanking you in advance. Regards Bodrul Customer Services

Posted 8 years ago

“Great polite and friendly service from initial shop visit right through until installation. Good value and great product. My only issue is avoid " Vinny" at all costs as he has to be the one employee without people skills and zero commitment to providing patience customer experiences. Howard however is the complete opposite, perhaps a training opportunity on people skills?”

Helpful Report

Posted 8 years ago

Sorry to read of your disappointment and would like to look into this but from the information contained within your review I am unable to locate your order. Would you be so kind as to reply with either your "B" order number or full post code. Thanking you in advance. Regards Bodrul Customer Services

Posted 8 years ago

“Everything had a kitchen installed 3 years ago since then had doors replaced once because of poor quality same problem again been waiting a year now very poor service i wish i had never used you”

Helpful Report

Posted 8 years ago

Sorry to read of your disappointment and would like to look into this but from the information contained within your review I am unable to locate your order. Would you be so kind as to reply with either your "B" order number or full post code. Thanking you in advance. Regards Bodrul Customer Services

Posted 8 years ago

“Just had our kitchen fitted by Barry and his Son from Rotherham - they were excellent! hard working and certainly knew how to fit a kitchen! excellent work! worked so hard and it looks beautiful - a big thank you to you both! Our builder and electrician were most impressed by the job they had done - Mr & Mrs Boulton - Nottingham”

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Posted 8 years ago

Thank you for taking the time to write this review and what high praise for your fitting team, I shall ensure that they are passed a copy. I am sure that they will be very pleased to read this. Thanks again and enjoy your new bedroom. Regards Lesley Customer Services

Posted 8 years ago

“Had a large double mirrored sliding door wardrobe fitted last month by Mel Griffiths from Betta Living. We are extremely pleased with it and the fitter did an excellent job - he had to pop back to sort out a small problem with one of the sensor lights and did so quickly, and resolved the problem. We love our new look bedroom. Thank you Mel for a really good job. Annette Lewis”

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Posted 8 years ago

Thank you for taking the time to write this review following the fitting of your new wardrobe and that you love your new look bedroom, it is also good to read that the slight problem was resolved promptly. Kind regards Lesley Customer Services

Posted 8 years ago

“Paul Owens and john moor house job no B73326 theses guys were professional excellent at doing the job very clean and also went the ear mile”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and what high praise for your fitters, I shall ensure that your kind words are passed onto them I am sure they will be delighted and were more than happy to help. Thank you for choosing Betta Living. Kind regards Lesley Customer Services

Posted 8 years ago

“B74950 Ordered 12Apr16 - New York high gloss white range. Paid in full prior to delivery 11May16 Contacted their customer service on day delivered. To complain of poor gloss finish, wrong size plinth and bent wall units doors. Surveyor sent 12May16 he agreed and Advised of replacements for doors but also advised builders how to remedy. Unacceptable for the sort of money spent. Disappointingly, I have since written formally requesting for full refund and allow them 7 days to respond in breach of Consumers rights act. Email received acknowledging receipt of letter. 12May16. No further contact since. Will file claim in county court if not retunded by Friday 20May16.”

Helpful Report

Posted 8 years ago

Sorry to read this and just to advise I have asked your Installation team to look into this further to see what has happened here, I am sure that they would really like to speak with you and trust that someone will be contact soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“From Day 1, i had problems with organizing everything with Betta Living. I ordered some lights to go in display unit. they sent me twice but wrong ones. had to get my own ones to keep things going. I have had my kitchen done (phoenix range in plum and cream) in July last year and could not use till November 2015 due to my worktop (it was ordered elsewhere). In February 2016 within a period of using the kitchen for 3 months, kitchen doors are falling apart, side panels are chipped and i am worried how this kitchen is going to last for a guaranteed period of 15 years. I am ringing every week and no response. I have been dealing with two different Installation managers for organizing things getting straight but nothing happen so far. Even rang yesterday and i was promised to receive a call back within 24 hours. Betta Living recommended Caple and blanco appliances are even rubbish. Sink is not draining. Dish Washer does not dry pots. Cooker hood stops working. Gas hob does not ignite. Microvawe's light bulb stopped working, numbers are disappeared from the front panel. you name the problems and they are there. I was promised the fitter will come to fix the doors on 18th April, tried ringing him that day and he texted me back that he is away and he was not informed of visiting my place for fixing the cabinets doors. When the fitter come to do the kitchen, he spoiled couple of my kitchen floor tiles i had replaced the ones in the middle and had left the others as it is. I did not raise this issue to management in the past. The inspector has visited and given me report on 12th April and i rang back to Customer Services and i have been dealing with Alex, the installation manager and i was promised that he will come back to get everything fixed within a week. Since then i am ringing every week but nothing has happened till date. Things have become embarrassing for me calling over family and friends at my place with newly done kitchen doors falling apart and all that mentioned above. I have full paid up for this kitchen and now worried if they are not doing anything and my things are not resolved what are the options left with me.”

Helpful Report

Posted 8 years ago

This is disappointing to read and just to advise I have raised this with your Installation team who are looking into your order to see what has happened here. They would really like to speak to you about this and someone will be in touch soon. Please accept my apologies. Regards Lesley Customer Services

Posted 8 years ago

“Such a worst experience ever. My interest rate has gone up and we was not informed whatsoever and I pay double installment monthly also my bedroom was ruined and the fitter did not take the blame on himself. Put a complain forward and havent heard anything yet and has been 6 months. Will not recommend Betta Living at all. They are so terrible and in a rush to design to get the payments. Greedy people ever”

Helpful Report

Posted 8 years ago

Sorry to read this and would like to look into this further for you but from the information contained within your review. I am unable to locate your order,would you be so kind as to reply with either your "B" order reference or your full post code. Thanking you in advance. Kind regards Lesley Customer Services

Posted 8 years ago

“It's such a shame that this company's big sales pitch is such great service but do not back up these promises when things go wrong. Be sure when you decide to part with your cash you definitely wish to proceed because even under the '14 day right to cancel' they are still holding my money!”

Helpful Report

Posted 8 years ago

Please accept my apologies and I will look into this as a matter of urgency with a view to getting the monies back to you ASAP. Kind regards Lesley Customer Services

Posted 8 years ago

“We have recently had a walk in wardrobe fitted from Betta Living. The service we received from start to finish has been excellent. We arranged to have several quotes for this job from different companies and Betta Living were competitive and offered us a design that others couldn't. The designer was thorough and helpful as was the surveyor. The delivery men were polite and efficient and then Ken and Tom, the fitters were superb. They were friendly and chatty whilst working diligently and efficiently. The job was completed according to all the right time scales and the finished wardrobes are fantastic. We are very pleased and would highly recommend this company, based on our experience.”

Helpful Report

Posted 8 years ago

Good Afternoon. Thank you so much for taking the time to write your review and I am very pleased to read that your experience from start to finish with Betta Living has been a positive one. I will also pass on your kind comments to all involved and the fitters. Enjoy your new furniture. Kindest Regards Danielle Customer Services

Posted 8 years ago

“Have done my kitchen since February and I haven't received my gas safety certificate”

Helpful Report

Posted 8 years ago

Good Afternoon, Please accept my apologies that you are still awaiting your gas certificate since the installation date. I have forwarded your details onto the installation manager and asked that they chase this with the fitter and get it sent straight away. Once again please accept my apologies for the delay. Kind Regards Danielle Customer Services.

Posted 8 years ago

“Initially we were over the moon with our kitchen, but after about a year the coating on the doors began to lift slowly away from the doors. As they got worse I rang beta living who advised there was a fault with the doors (which they have apparently continued to sell to customers for a number of years seemingly knowing if the fault). After a number of calls they arranged to have more doors delivered and fitted. The doors did not arrive on the agreed delivery date, when I rang they made excuses about traffic and arranged a further date for delivery and fitting in the same day. I took a day off work and the fitter arrived and re-fitted the kitchen. On inspection I was shocked at the state of the kitchen; there was damage to some of the doors, hinges insecure, doors out of line, no slow closes on some doors and damage to my American fridge freezer door! I have had great difficulties in gaining contact with beta living since. Eventually I spoke to Oliver Bryan yesterday to try and arrange an inspection from beta living, he said he needed to speak to me while I was in then house and promised to ring me at 9am this morning but not to my surprise I have not yet received a call and have been unable to get through to his direct line or the general line or leave a message. I cannot described how disappointed I am with he company. All I can say is if you want to spend a lot of money on a kitchen which will probably look lovely if your lucky for about a year, then have very poor aftercare (despite 15 year guarantee) then buy from beta living! Photos do not reflect what it really looks like!”

Helpful Report

Posted 8 years ago

Please accept my apologies for this situation and I would like to look into further for you, unfortunately from the information contained within your review I am unable to locate your order. if you would be so kind as to reply with either your "B" order number or your name and full post code I should be able to trace. Thanking you in advance. Regards Lesley Customer Services

Posted 8 years ago

“We ordered furniture for 2 rooms from Betta Living. There were a few small hitches during the installation, but nothing major and the end product was to a good standard. The installation team were polite and friendly and everything was very good. However, we have only given a GOOD review, not very good as we thought about changing the bedroom bedside cabinets (the previous ones were too small and had no drawers). The quote we got from Betta Living for the new units, even after discounts was very high. We complained about the high cost (poor after sales support) to Betta Living, they listened to us and were able to offer the additional furniture at better prices. Many thanks to them for doing this and resolving the only issue we have had.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and that we were able to resolve your concerns. Kind regards Lesley Customer Services

Posted 8 years ago

“We are very happy with our bedroom furniture and we found Gary excellent at his job.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, so pleased to read that you are very happy with your bedroom furniture and that your found your fitter Gary did an excellent job. Regards Lesley Customer Services

Posted 8 years ago

“Overall we are really pleased with our new Betta Living bedroom furniture. It looks good and we are pleased with the quality. We can't praise Adam and Sean, our fitters, highly enough. We were having two bedrooms fitted in the same week, and they worked so hard to get the job done professionally and on time, while still being considerate of our needs while the house was in such chaos. They couldn't have been more helpful. On the negative side, it took quite a few weeks to get a couple of things fitted that had been missed off in the original delivery (not the fitters' fault at all, and even though Wayne in Customer Services was very helpful and was good at keeping us informed of progress). We didn't find the sales staff in the Betta Living store very knowledgable about the product ranges. There were also discrepancies in what we were told when the estimator visited the house, and then by the surveyor a week later. (Hence the reasons for only 4 stars, even though we are delighted with the end results)”

Helpful Report

Posted 8 years ago

What high praise for your fitters, I shall ensure that your kind words are passed onto them I am sure that they will be delighted. Thank you for the useful feedback regarding parts of your experience. Kind regards Lesley Customer Services

Posted 8 years ago

“Love the kitchen, well designed. Sometimes customer service not always friendly. Delivery guys were excellent. Still have one item outstanding ( spare dishwasher cabinet door). Delay in granite fitting due to non delivery of granite from supplier and awaiting reply on slight blemish. Although granite fitting company were excellent in their service.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and for your useful feedback, I will ensure that this is passed onto all involved. Kind regards Lesley Customer Services

Posted 8 years ago

“From personal experience I wouldn’t recommend buying a kitchen from Betta Living in any way, shape or form and I would certainly never use them again for anything. I’ve had nothing but problems from day one with both the kitchen I’ve purchased from them and the people that have dealt with this issue. I’m thoroughly disappointed and frustrated by the service I received and I would hate for anyone else to undergo the same experience that I’ve had with this company. In short I’ve had an issue with a kitchen I bought from them, in that the laminate on each of the cupboard doors has developed large cracks across the whole of the cupboard doors and then the laminate falls way from the cupboards, leaving unsightly carcasses in full view. These aren’t small, hard to see cracks, they’re right across the front / diagonal and length of the doors. However since the cracks have appeared I have been continually trying to get in touch with one of their installation managers – Stephen Healy, (Senior Kitchens Installation Manager) since November 2015. However he’s either not in the office or on other calls, every time I call and despite requesting a call back I’ve never received one from him or anybody else from Betta Living. In fact in the very early stages of my complaint – on the one and only time I’ve managed to communicate with Stephen Healy, via email (30th November 2015), he confirmed that there was in fact a fault and agreed that these would need to be replaced due to this fault at manufacture. This was the last time I heard from Stephen (or anyone from Betta Living for that matter) . In fact the last call I made to Betta Living in March (15th), I was advised by Customer Services that my Installation Manager has now changed and I need to transfer my queries to Mark Edwards, who I’ve also since tried to get in touch with and requested to call me back, however I still have had no contact from him or anyone at Betta Living. This has been going on since November 2015. I’ve also had the fault verbally confirmed by a member of their Customer Services department – Naila Ali (24th Feb 2016), she explained that there was indeed a faulty batch of products, all of which have the same problem that we have suffered with our kitchen, and that they have had many complaints with this issue, where they have had to be replaced. However despite being told by customer services that ‘it was a bad batch of doors at that time’, and that ‘the glue that was used on these doors was bad’ and several other customers had also complained of the same issue, I still haven’t had a resolution or even a conversation with anyone at Betta Living about the matter. (I sincerely hope the other customers that were affected by this fault have had more luck than I have in getting a response or a resolution). Betta Living clearly do not value my custom and I feel that whenever I speak to their Customer Services department (that’s as far as I can get as nobody else is ever in the office or available), I feel like I’m being fobbed off and dismissed. I have been left with a kitchen that is completely unsightly and frankly an embarrassment whenever I have visitors come around. I think I’m finally coming to the realisation that no one at Betta Living is interested in trying to help me resolve the fault with my kitchen and that I’m therefore going to have to get my kitchen replaced. However I would hate for anybody else to also purchase a kitchen from Betta Living without hearing of my experience with this company. After all a new kitchen is a significant investment and one that isn’t made lightly, so next time I purchase a kitchen I will make sure that I invest in a company that has my interests at heart and I genuinely wish that I’d had this information before I purchased my kitchen from Betta Living.”

Helpful Report

Posted 8 years ago

Really sorry to read this and would really like to reassure you that everything is being looked into and I know that you have been contacting but from the information supplied within your review. I am unable to trace your order would you be so kind as to reply with either your "B" order number or your full post code, this will allow me to trace your order and investigate further for you. Thank you in advance and again please accept my apologies. Regards Lesley Customer Services

Posted 8 years ago

Good morning. We are extremely keen to resolve your complaint and can assure you that this has already been discussed at Board level. Lesley has contacted you to verify your reference number and if you could provide this please it would be extremely helpful. The Customer Services Director and Chairman have taken a personal interest and wish to communicate their apologies and commitment to resolve. Many thanks

Posted 8 years ago

“AVOID AVOID!!!!!!!!!!! Bought and paid cash for a kitchen. This kitchen started deteriating within weeks and have had to wait weeks before fitter comes out. Is excuse is always my father in law is in hospital and am just leaving hospital now. These repairs have taken a totalof three years. Now cupboard doors and units are falling apart again. It's still only three years old. On phoning yet again I am told 15 year warranty doesn't count for fitting but they will send doors out again. That was three weeks ago and still no doors or units. But when they do arrive I have to pay another company to fit them and how long will they last After paying 12k what good is a 15 yr warranty if work not carried out. If I bought a car and the engine went under warranty would I have to fit that myself I don't think so. PLEASE PEOPLE TREAD VERY CAREFULLY WITH THIS COMPANY DONT GET RIPPED OFF WITH POOR QUALITY GOODS AVOID. AVOID!!!!!!”

Helpful Report

Posted 8 years ago

This is disappointing to read, I will ask your Installation Manager to review the reason for the fitting? I am sure that you will be contacted shortly in relation to this. In the meanwhile please accept my apologies for your experience. Regards Lesley Customer Services

Posted 8 years ago

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