Name: Betta Living
Rating: 3.30

“Hi Lesley (Customer Services), This is my 3rd review on this site - my last one was 13 days ago when you said a Senior Installation Manager would be in contact with me but that has still not happened. I am still waiting for anyone to contact me.”

Helpful Report

Posted 9 years ago

Good afternoon Mr Stott, I believe that the issue is with your worktops, apologies that there has been no contact I will ask that a call is made to discuss this further with you. Regards Lesley Customer Services

Posted 9 years ago

“Excellent job really impressed with the standard of work from Mike, the fitter who installed our Wardrobes. Only minor issue we had was the surveyor seemed to send his report in by Pigeon mail and took over two weeks to send it in, luckily it didn't affect our preferred installation dates. Would definitely recommend Betta Living if you are looking to have wardrobes installed. We used the Chester Showroom.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to write this review. In order for us to pass your kind words onto Mike your fitter could you please reply with either your 'B'Order number or your postcode. This will allow me to trace your order. Once again thank you kind regards Danielle Customer Services.

Posted 9 years ago

“B62541 excellent service apart from the delivery of the wardrobes. They should have been delivered Tuesday for fitting Wednesday. When they did not arrive I was told by the delivery company that the driver had ran out of driving time, very unprofessional. The fitter arrived on the Wednesday morning bright and early but alas the delivery did not arrive until 10.30 which meant the fitter waiting for over two hours. Simon the fitter was very professional and did an excellent job of the fitting and clearing up but he could have been finished much earlier if the delivery had been on time. Unfortunately the delivery service is letting the company down. N Kennedy”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, it is good to read that everything went well and your feed back in relation to the delivery will be taken on board. I will ensure that all involved are passed a copy especially your fitter Simon. Kind regards Lesley Customer Services

Posted 9 years ago

“I had my kitchen units fitted in by Betta Living, but after a few weeks I noticed that the cabinets underneath the sink were damaged. So we complained to Betta Living and insisted on them to come have a look but they said no. They also told us it would charge £75 for them to come and take a look even though we had 15 years guarantee. Apart from that, the costumer service was appalling and the manager was very rude and absurd.”

Helpful Report

Posted 9 years ago

Good Morning, I am sorry to read that you are not satisfied with the service you have received regarding your kitchen installation. Could you please reply with your "B" order number or your full post code. This will allow me to trace your order and look into this for you. Kind Regards Danielle Customer Services

Posted 9 years ago

“Well we are off to a bad start this morning as the fitter has not turned up to fit our bathroom . No time of arrival was given and up to press after many phone calls to Betta Living, we are no further forward as to getting one. I AM NOT IMPRESSED. I would advise that you read the terms and condition regarding fitting arrangements as I have found out that no firm in writing arrangements for fitting are given. QUOTE: We will do our best to ensure that installations are started on the date agreed between you and the installer. However the start and completion dates are estimates. B62409 .”

Helpful Report

Posted 9 years ago

Good Morning. I am very sorry to read that your fitter didn't turn up on the date originally arranged. I have spoken to your installation manager and he assures me we are doing our best to resolve this for you today and I trust that Lee Carey will be in contact with you to advise a date for you. Kind Regards Danielle Customer Services

Posted 9 years ago

“We are very happy with the Betta Living service and fitting. Ray did the work and he was both professional and friendly. We had total confidence in him as he had previously fitted a wardrobe for us that is like new after 8 years. A job very well done! Customer number: B62557”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review and to report that you are very happy with the Betta Living Service, I will ensure that a copy is passed onto your fitter. Kind regards Lesley Customer Services

Posted 9 years ago

“Recently had Fitted wardrobes in two rooms. Delivery was on time and complete. The fitter arrived early next morning and worked non stop 'til early evening. The finished product is excellent and the rooms were left clean and tidy. The original sales lady estimated that the work would be done in 1 day. The surveyor suggested allow 3! in the event it was done in 2.5 days. We were asked to clear everything from the rooms - including carpets, which made us hesitate somewhat, but having seen all the timber etc. and tools we understand why it was for the best. B61801”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review it is good to read that found the finished product is excellent and that your room was left clean and tidy. I will ensure that all involved are passed a copy of your kind words and thank you for your custom. Regards Lesley Customer Services

Posted 9 years ago

“B62541 excellent service apart from the delivery of the wardrobes. They should have been delivered Tuesday for fitting Wednesday. When they did not arrive I was told by the delivery company that the driver had ran out of driving time, very unprofessional. The fitter arrived on the Wednesday morning bright and early but alas the delivery did not arrive until 10.30 which meant the fitter waiting for over two hours. Simon the fitter was very professional and did an excellent job of the fitting and clearing up but he could have been finished much earlier if the delivery had been on time. Unfortunately the delivery service is letting the company down. N Kennedy”

Helpful Report

Posted 9 years ago

Good Morning Thank you for taking the time to write this review. I am very sorry to read that the delivery wasn't delivered on time for you and this is something we will report back to them. I'm happy to read that the end result was a good one and you were happy with the fitter. I will ensure all your good comments are passed onto the fitting team. Kind Regards Danielle Customer Services

Posted 9 years ago

“I have just had fitted wardrobes installed by a very pleasant young man called Simon. He has done an excellent job of the fitting and left the room clean and tidy. My complaint is with the delivery of the wardrobes. They should have been delivered yesterday (Tuesday) for fitting today (Wednesday) When I rang to ask where they were I was told the driver had ran out of driving time and they would be delivered the following day, they did apologise but that didn't compensate for me staying in all day waiting for delivery. B62541 The fitter arrived on Wednesday bright and early to start fitting alas the delivery did not arrive until 10 .20 am this caused the fitter to be waiting around for two hours. To his credit Simon was very professional and completed the job on time. I would advise the delivery side of the business be sorted out as it lets the company down. Mrs N Kennedy”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, it is good to read that your fitter did an excellent job with your new wardrobes, I am sorry that the delivery did not meet the same standard but thank you for your feedback. Kind regards Lesley Customer Services

Posted 9 years ago

“Very quick to book your consultation , get you to sign a deal and take your money , however a totally different matter when it comes to after care service , I have never had such poor customer service from any other company I have ever dealt with before, absolutely appalling”

Helpful Report

Posted 9 years ago

Sorry to read your comments, could you please reply with your "B" order number or full post code, this will allow me to trace your order and investigate your concerns. Thanking you in advance. Lesley Customer Services

Posted 9 years ago

“Very pleased with my new wardrobes, excellent from start to finish, excellent service, always contacted about delivery/fitting will use again”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, in order for me to pass on your kind comments could you please reply with your "B" order number or full post code, this will allow me to trace your order. Thanking you in advance. Lesley Customer Services

Posted 9 years ago

“Job B62228 By Ken & Tommy Both were very professional and hard working. Very courteous and helpful. Tidy and excellent workmanship from start to finish. Would recommend this team to any one looking for bedroom fitters. Very happy with the wardrobe. Excellent job. Vijay & Pauline”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I will ensure that your fitting team (Ken and Tommy) are passed a copy of your kind words. Best regards Lesley Customer Services

Posted 9 years ago

“I have a kitchen supplied by Betta Living. The customer service level is worst than anyone I have come across (well, perhaps compatible to the cowboy builder who took my money and ran away without a trace!). They sent me many wrong stuff and often I have to repeat my story again and again every time I contacted them. I was asked to send them photos of one of the larder they provided as they did not know what I was supposed to have when I asked for its details (I did not know it either, trusting the 'supplier knows the products better than me!). At the end, the larder shelves got to be removed and replaced by normal shelves and they agreed for a refund. More than a month on, nobody bother to book for a collection of the unused larder shelves and neither a cheque issued. I called the customer services many times and even said I would go to court to get my refund back. A gentleman promised a cheque was on the way 3 weeks ago... I have just called them back and the one received the call (same number) did not know anything about the cheque. He again promised someone would call me back, again. Please stay away from this company. They are extremely bad. I do not recommend it at all.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns, I will pass onto the Installation Team covering your area to look into the refund you mention and to arrange for a collection. Please accept my apologies. Regards Lesley Customer Services

Posted 9 years ago

“I wrote a review 13 days ago and Betta Living said they would be in contact shortly. That was 12 days ago and I have still not heard anything. Job number is b41332. I would appreciate it if they would like to contact me shortly.”

Helpful Report

Posted 9 years ago

I am very sorry that you have not had a response, I will forward to a Senior Installation Manager to look into and contact with. kind regards Lesley Customer Services

Posted 9 years ago

“I was delighted the way the young men set about their work. No slacking and worked extremely hard - very impressive. The units are lovely and I am well pleased with the outcome, especially since I have a very narrow galley kitchen and was limited to what I could have. I have no hesitation in recommending this company.”

Helpful Report

Posted 9 years ago

thank you for taking the time to write this review we are pleased to read that you were impressed with your fitting team and that you enjoy your new kitchen. Kind regards Lesley Customer Services

Posted 9 years ago

“Had a bedroom wardrobe fitted at the cost of 6k Very nice indeed! But what a farce. They never ever removed the old rubbish Such a tangled farce! Pay for this pay for that pay the other Never ever again”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, if you could respond with your "B" order number or your full post code this will allow me to trace your order and look into so that you are given a full explanation i.e. re the removal of rubbish. Thanking you in advance. Lesley Customer Services

Posted 9 years ago

“Michael the fitter was very coerteous and professional. Karen Lund at head office was brilliant.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review I will ensure that the people mentioned as passed a copy. Kind regards Lesley Customer Services

Posted 9 years ago

“Michael the fitter was very coerteous and professional. Karen Lund at head office was brilliant.”

Helpful Report

Posted 9 years ago

“Quote and planning stage - brilliant. Quick and easy. All very professional. Delivery - not great. Delivery men weren't dressed professionally and didn't well represent Betta Living brand. Doors not delivered when they should have been and didn't feel like the service from the delivery customer service team was very professional. Fitting - fantastic. Michael did a great job and very quickly too. The wardrobe looks great - we are very happy.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, it is good to read that your wardrobes looks great and that you are very happy. I will ensure a copy of your kind words are passed onto all involved. Many thanks Lesley Customer Services

Posted 9 years ago

“A Betta living design consultant came to my home yesterday evening and talked through the whole process of a purchasing a Betta living kitchen, he discussed where they are in the market and thoroughly talked through their product which seems great. The design consultant drew out a kitchen plan (on paper no visual plan) and gave us a price. He gave us a ‘book’ price then a ‘discount’ price then a few other discounts which of course were only valid there and then. The end price was very reasonable and competitive. We decided not to go ahead with placing an order and the reason being was because we had no time at all to discuss between ourselves what we wanted to do and if were happy. The design consultant said the final price he gave us was only valid right then. He gave us a quote which was is valid for 14 days, however that is nearly 3k more expensive. Had Betta living held the final price for just 24 hours so we had time to talk on our own, this morning instead of me writing a review I would have called Betta living and place an order for a kitchen. Advise to others – if you are planning on getting quotes from various kitchen companies, I would advise you ask Betta living last. Their product is great and the price is too, however you have to make very quick decisions and that for me wasn’t great sales / service – hence why we didn’t go ahead. Again it’s a real shame because both parties have lost out and all because they want the deal there and then and would NOT honour that final price for just a day so we had time to talk.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review and for your feedback, for your information I have forwarded this onto the Sales team for them to reflect on. Perhaps you may come back in the future. Kind regards Lesley Customer Services

Posted 9 years ago

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