BetterMe Reviews

Name: BetterMe
Address: Themistokli Dervi 39, 1st floor, Office 104, Nicosia, Nicosia District (Lefko?a)
Rating: 4.37

4.4 Rating 1,059 Reviews

85 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.4

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We don’t know how we got on your membership list, we have no app, have never used it and are being charged $41/mnt Canadian, how do we get out of this nonsense?”

Helpful Report

Posted 9 months ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at trust@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe

Posted 7 months ago

“I never ever signed up for a subscription. I have just found out I have been charged 37.19 for the past 9 months.... absolutely disgusting. Never even logged into the app only tonight to cancel the subscription. I sincerely hope I an refunded.”

Helpful Report

Posted 9 months ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“After a day of trying the app, I can easily tell it's something you can do just by watching YouTube for free. So I then messaged the company to cancel and refund, and after a series of back-and-forth email, them trying to convince me to stay ended up it's non-refundable. It's a shame, because I haven't really utilized the service, not one single bit of the programme. So yes, just make sure you know it's nonrefundable.”

Helpful Report

Posted 9 months ago

Hello! Thank you for your comment. BetterMe is an app that helps you make positive changes in your physical and mental well-being. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. Unfortunately, we could not locate your plan under the email address you provided us here. Please, reach out to us with a request at trust@betterme.world, and will determine how we can provide you with a solution. Thank you for your understanding! Kind regards, Team BetterMe

Posted 7 months ago

“I went through all the steps, body type, age,weight and goals. I decided to take the 12 weeks for .30 a day or $25.99. I noticed they were pushing PayPal but, due to a horrible experience recently with PayPal l, I chose to use my Wells Fargo debit card. After I entered my card, it said my institution had declined it. I called WF and was told there were THREE $25.99 charges made! What they're NOT saying is the true charge is is $25.99 PER MONTH, Not what they show!”

Helpful Report

Posted 9 months ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Unfortunately, we could not locate your plan under the email address you provided us here. Please reach us at trust@betterme.world for further assistance. Kind regards, team BetterMe

Posted 7 months ago

“I recently had a challenging experience with BetterMe App that I feel is important to share. While the app itself offers a range of features that could be beneficial for health and fitness enthusiasts, my interaction with their customer service over a subscription cancellation and refund issue was less than satisfactory. Initially, I found the app promising, but due to personal reasons, I decided to cancel my subscription. I followed the cancellation procedures as instructed by the app. However, I was surprised to find that my subscription was still active and was auto-renewed without my consent. Upon contacting customer support, the responses were slow, and it took multiple attempts to get a clear explanation. The support team, while polite, adhered strictly to their Terms and Conditions, citing non-refundability under Paragraph 6.8, despite the apparent cancellation on my end. This response was both frustrating and disappointing, as it seemed to overlook the possibility of a system error or miscommunication. While I understand the importance of Terms and Conditions, the lack of flexibility and understanding in customer service in situations where the customer has made a reasonable effort to comply with the cancellation process is concerning. It undermines the overall user experience. In conclusion, while BetterMe may offer a good product, my experience with their customer service over this particular issue has left a negative impression. I advise potential users to be very cautious about the subscription terms and to be prepared for potential challenges should you need to cancel your service.”

Helpful Report

Posted 10 months ago

Hello! Thank you for your feedback. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“Did not authorise a membership however auto debit payments were taken. When a refund was requested they failed to respond authentically, and just kept trying to offer better deals. Ended up having to submit a dispute with my financial institution.”

Helpful Report

Posted 10 months ago

Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“READ THE REVIEWS!!!! They are a scam and a cheat and take money out of your account that they say they don’t see on your end. I am fighting with them now to get my money back and they are saying they don’t see any fees charged but my BANK does! I definitely am going to dispute with my bank!”

Helpful Report

Posted 10 months ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“The App is good itself but the customer service is horrible. When I signed up with a basic plan for a month, Better Me signed me up for a auto payment automatically and I did not notice!! then there was a $50 deduction from my account for 2 months 28/11/2023 and 30/12/2023 and when I raised it to the customer service last month, they still have not got back to me! I hate apps that signed you up for autopayment rather than sendig a remider email!! I won't recommend it to anyone and wont sign up again! Thanks, Shay Date of”

Helpful Report

Posted 10 months ago

Hello! Thank you for your feedback. Please be informed that all our plans are based on a subscription. This info is highlighted before the initial payment on the checkout page We apologize for the delayed reply. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“I would to inform those with this app you can go to your settings on your phone and you should look for subscriptions, find the one you wish to cancel and click cancel subscription. Yes the terms and conditions state auto renewal without stating the charges!! Plus any increase at anytime without notifying you. You can be in charge so try this out and that way you are making sure it’s cancelled from your apple or android card subscription. Good luck 🤞 Dee”

Helpful Report

Posted 10 months ago

Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. You can be offered a discount for your first payment. All further renewals happen at full price. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. Please, reach us at trust@betterme.world, if you need any assistance. Kind Regards, team BetterMe

Posted 7 months ago

“This business is fraud. Signed up, paid but log in details that I received don't work. Forgot password option doesn't work either so cannot even stop auto renewal. Big red flags so stay away”

Helpful Report

Posted 10 months ago

Hello! Thank you for sharing the details of the situation. As we can see our team already reached you via email and canceled your subscription. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“Horrible, cheats, thieves and scammers! Never trust this app..it's designed to steal your money”

Helpful Report

Posted 10 months ago

Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. Only users can submit their purchases. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“I do not recommend, they have set up the app based on subscriptions but have adds that intentionally get in your way when you using the app then charge you unexpectedly without needing to confirm. There customer service is non existent and run on Intentionally deceitful practice. Get out why u can so many better fitness app options out there.”

Helpful Report

Posted 10 months ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“Im not happy with them the took money from my card without any service around 140 $ for two months and i inform them to cancel membership but they didn’t 😞”

Helpful Report

Posted 10 months ago

Hi! Thank you for your review. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → Manage Subscription). We have also reached you via email, kindly check your inbox. Kind regards, team BetterMe

Posted 7 months ago

“Took money without authorization and now blatantly ignoring numerous emails to have this rectified”

Helpful Report

Posted 10 months ago

Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. Only users can submit their purchases. We apologize for the delayed reply. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“DO NOT SUBSCRIBE TO THIS APP I have used the app and decided it was not for me. I went through the cancellation process, which is sending them an email according to a specific template. It took them 5 months to get back to me (as I see from the other reviews it is pretty standard they reply late, I wonder if it is on purpose to charge people..) meanwhile they kept charging me. When they finally got back to me after 5 months, they refused to refund me for the 5 months they kept charging. Horrible customer service from them as they kept referring to their terms and conditions and sending emails that made no sense. While their T&C clearly states that “ Unless you cancel your subscription, you authorize us and the App Stores to charge you for the renewal term." By sending them a cancellation email I haven’t authorize them to charge my credit card. In the end they’ve decided to “exceptionally” refund me for a month but because it took them 5 months to get back to me I had decided to cancel my credit card to stop the payment, and now they are saying that they can only pay the original credit card.. Long story short this app has a very poor customer service and very questionable issue resolution practices.”

Helpful Report

Posted 11 months ago

Hello! We regret to hear about your experience with us. We apologize for the delayed reply. There is an option to cancel a subscription directly in the app (More → Manage Subscription). Even though sometimes we cannot offer an immediate human response, it’s important for us to make sure users know how to cancel the plans on their end. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“Absolutely worst customer service I've experienced. Canceled before trial ended and still charged. Refuse to give a refund.”

Helpful Report

Posted 11 months ago

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“I tried to cancel Better Me well before the due date - they of course charged me and now I’m fighting with them to refund me. NO ONE is answering my emails now . Very poor service!”

Helpful Report

Posted 11 months ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“This is a scam!! They will steal your money. Check out other website reviews.”

Helpful Report

Posted 11 months ago

Hello! Thank you for your feedback. Firstly, we want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“This app lacks user friendliness and any kind of support. You pay for this app experience which is just a gateway to try and sell you more products. I tried to contact support for questions about my exercise and meal plan. No response. Looking around at other reviews it looks like most people feel like I do...Betterme is a waste of time and money. Definitely choose any other product for a better experience.”

Helpful Report

Posted 11 months ago

Hello! Thank you for your feedback. We are very disappointed to hear about your experience. This does not come anywhere near our standards of service. If there is anything we can do for you, please reach us at trust@betterme.world. Kind regards, team BetterMe

Posted 7 months ago

“BetterMe's postpartum workouts are a lifesaver! A glitch in the step tracker needs attention. Big thanks to Bruce from support for resolving my query promptly.”

Helpful Report

Posted 11 months ago

Hello! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe

Posted 7 months ago

BetterMe is rated 4.4 based on 1,059 reviews