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BetterMe Reviews

4.5 Rating 1,351 Reviews
87 %
of reviewers recommend BetterMe
4.5
Based on 1,351 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Worse problem, meal not personalized Bad costumer service, no answer to your question and no support
Helpful Report
Posted 1 year ago
Hello. Thank you for leaving your comment. We did not intend to cause any inconvenience to you. Please contact us directly at care@betterme.world. This way, we will find all your previous requests and get back to you with a reply soon. Kind regards, team BetterMe
Posted 1 year ago
FRAUD - Beware from this scam! All their paid ads are FAKE! They will make you optin and then make you pay again without any communication. If you drop them email they wont reply for days! It's a big big scam. Don't fall for it.
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. We want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 year ago
I never asked to subscribe or join BetterMe. Not quite sure what the App or Software does as it isn’t something I have ever used.. Have however been charged via PayPal £441.15 to BetterMe. I have asked Betterme for a refund - they basically laugh at you - totally unacceptable and unethical!!
Helpful Report
Posted 1 year ago
Hello. We’re sorry to hear of your less than satisfactory experience. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 year ago
Charged $11 more than I authorised to pay. If I click the $24.99 deal, that's what I'm expecting to pay.
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please reach us at care@betterme.world for further assistance. Kind regards, team BetterMe
Posted 1 year ago
Very poor service and staff,suggest all people don't waste your money with this app,when you pay they don't ready to listen you.
Helpful Report
Posted 1 year ago
Hello. Would you mind sharing more details about what caused such a negative impression? We are available at care@betterme.world and would appreciate further details to understand how to help you. Kind regards, team BetterMe
Posted 1 year ago
I have unsubcribed and written them an email and a message in the app. Yet i still get them trying to charge my card MULTIPLE TIMES. Fix it better me.
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 year ago
Although I subscribed with excitement I was so disappointed with BetterMe service and support. Despite canceling the plan, having an email sent to them to cancel and their reply. I’ve been emailing them without clear response. Beware when subscribing as it looks like they will continue to charge you even after you have cancelled the subscription. They are not transparent or straightforward in the info they provide and trick you into thinking they’ve carried out your request but still continue to charge.
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. If the subscription was successfully canceled, it could not be automatically renewed. It appears that our BetterMe team effectively resolved your concern. Kindly inform us if there's anything further we can assist you with. Kind regards, team BetterMe
Posted 1 year ago
The company automaticaly charged u without u knowing its. I only bought a 1 week plan they offered at instagram and when you click it will direct you to pay it. I paid the certain amount. But didnt expect to direct me to download the app and boom they charged you automatically 179 dhms without u understanding what was that for? Dont be trapped never download the app? They fool you and application is not even useful and complicated!
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please reach us at care@betterme.world for further assistance. Kind regards, team BetterMe
Posted 1 year ago
They do not response after several emailsand messages Unauthorized subscription its a scam!!!
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. We apologize if your email remained without a reply. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe
Posted 1 year ago
Fraud, Scam, Must be taken to Court... Steal money out of your account. The only way to still stop them is to put a stop order and cancel your card... But you will never get your money reimbursed, ever... Theft in brought daylight and Google allows it!!
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. We want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. Kind regards, team BetterMe
Posted 1 year ago
Unable to cancel after 1 month trial. No response from company and no option through their App.
Helpful Report
Posted 1 year ago
Hi! Thank you for your review. There is an option to cancel a subscription directly in the app (More → Manage Subscription). As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 year ago
This company is a SCAM @betterme.world!!! Customer service is very lacking & they will not return funds that were unauthorized! DO NOT use this company/app!
Helpful Report
Posted 1 year ago
Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. Only users can submit their purchases. It appears that our BetterMe team effectively resolved your concern. Kindly inform us if there's anything further we can assist you with. Kind regards, team BetterMe
Posted 1 year ago
Very generic nutrition and exercise recommendations, not personalized based on answers to questions at beginning. Same workout day after day. Calorie count was too low for my activity level, not at a healthy level for muscle retention/building. Signed up for the Tai chi plan but had to provide my own workout for that as no Tai chi routine was given. Good money grab for the company but a waste of my mo ey and time.
Helpful Report
Posted 1 year ago
Hello. Thank you for your comment. I'm sorry to hear that something about BetterMe didn't meet your needs. We have created a plan based on your preferences, goals, and parameters, both current and desired ones. BetterMe is an app that helps you make positive changes in your physical and mental well-being. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. We are truly sorry to know that your initial impression is negative. We would like to discuss it in more detail and make your experience better. Please contact us at care@betterme.world. Kind regards, team BetterMe
Posted 1 year ago
I have received nothing from you so I cancelled my subscription and you immediately took $89.99 from my account. I would like a refund as I already paid $39.99 and received nothing. I have read your reviews and they are not very good. Can you at least tell me what I was supposed to receive for my money !
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. In order for us to find your profile and check your account, we would ask you to reach us at gethelp@betterme.world directly. This way, we will be able to review all the details and provide you with further solution. Kind regards, team BetterMe
Posted 1 year ago
This webisite and app is a con from start to finish-you will get nothing ,can't even access the APP and then they make it impossible to cancel the subscription you got conned into. AVOID -IT WILL COSTS YOU A FORTUNE FOR ABSOLUTELY NOTHING
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. We would really like to help you. Please, contact us at care@betterme.world, and we will do everything to improve the whole situation. Kind regards, team BetterMe
Posted 1 year ago
I am trying to cancel my subscription and it is practically impossible. They mention you can do it automatically from the APP, which is supposed to send you a confirmation by mail, which never appears. Then it suggests you contact them for assistance, but all you get is an automatic reply, instructing your to proceed as mentioned above. If anyone can assist me with this, it will be highly appreciated.
Helpful Report
Posted 1 year ago
Hello! Thank you for letting us know about that. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 year ago
The "customised" workouts are boring, easy, and repetitive. There is no customer service (I've been getting the "oops! Something went wrong" Message for days, so I can't even access their workouts. The meal plans look great at a glance, but prepare to but every ingredient under the sun and waste a lot of it as the recipes might call for, say, 50g tofu.
BetterMe 1 star review on 29th June 2023 BetterMe 1 star review on 29th June 2023
Helpful Report
Posted 1 year ago
Tried to endure BetterMe for several months, but it has been a complete letdown. This platform found it convenient to charge my credit card even after numerous attempts to cancel the subscription. Customer support took forever to respond each time I contacted them. And in the end, they gave me a runaround, never genuinely addressing my concerns over the wrongful charge. The workouts were okay, nothing great. I barely found any useful advice on stress management or motivation. It felt like they claim to offer comprehensive health support, but the focus on fitness and nutrition seems too predominant. Be wary - their service charges don't justify their quality and you might find yourself stuck in a costly subscription trap.
Helpful Report
Posted 1 year ago
Hello! Thank you for making us aware of this situation. We’re sorry to hear of your less than satisfactory experience. You can contact us at care@betterme.world. Our team will be able to check your profile and provide you with further information. Kind regards, team BetterMe
Posted 1 year ago
Pathetic pathetic pathetic. Even after getting a subscription cancelled email they are charging. I have never seen this kind of service from such well know organisation. I have to say even worst. I want my money returned back. Name: Shipra singh. Email : Shipra.06061988@gmail.com Mob : +968 96718198 Charged amount after cancellation: 23.763/-OMR
BetterMe 1 star review on 25th June 2023
Helpful Report
Posted 1 year ago
Hello! If the subscription was successfully canceled, it could not be automatically renewed. Please contact our team at care@betterme.world, and we will do our best to assist you. Kind Regards, Team BetterMe
Posted 1 year ago
I signed up, hoping that the exercises were customized per the questionaire that I filled out. The exercises were NOT tailored to my questionaire. I paid for the meal plan. The meals were just pushed to you to prepare right now with no information about what you needed to have in your pantry. I requested a refund, they asked to see my receipts. I sent screen shots of the receipts and they have not responded to ANY of my emails requesting an email since. I requested this refund within 48 hours of purchasing the app and meal plan. I sent the requested screen shots of the receipts. I STRONGLY suggest that you do not purchase this app. I am still waiting for someone to respnd to my request for a refund on the meal plan that I cannot use and the exercise plan.
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback. We have created a plan based on your preferences, goals, and parameters, both current and desired ones. We apologize if your email remained without a reply. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe
Posted 1 year ago
BetterMe is rated 4.5 based on 1,351 reviews