Betway Reviews

Name: Betway
Rating: 1.65

1.7 Rating 506 Reviews

15 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 506 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 238 0056

Email:

support@betway.com

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Jack Johnston

Anonymous

Betway 1 star review on 30th January 2025

John Lancaster

Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Shane

Heidi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible horrible experience. Signed up 10 days ago and deposited £30. A couple hours later I went to login to place a bet and was told I needed to contact support. Joined the live chat queue and waited 9 HOURS before I got through to support. I was advised my account was locked, no explanation, no email. I was told to email ID documents, this was 10 days ago. No email since, no confirmation documents have been received or they're being reviewed. Tried contacting the live chat numerous times but give up or get disconnected after 3 to 4 hours. At this point I want to close my account and get my money back which Betway have held hostage of over the last 10 days. Honestly didn't think a company could get things so wrong and still be allowed to run. Stealing people's money, making you queue for 9 hours on a live chat and communicating whatsoever. Does not suprise me one bit that they're reviewed so poorly here.”

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Posted 1 year ago

“Money keeps disappearing”

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Posted 1 year ago

“These guys are thieves, depositing money with them, withdrawing any winnings is a nightmare. They give excuse after excuse why they can't pay your withdrawals. Ask for proof of ID and bank statements. Even after providing those documents they still have some silly excuse not to pay you. In the last 3 weeks I have tried contacting their customer services to no avail. That's almost 2 days of my life wasted. After leaving negative reviews on trust pilot they send me an email saying they are excluding me and closing my account. Really for trying to get what you owe me? They need to be shut down and prosecuted for fraud and scamming people. They also had the audacity to refer me to gambling anonymous!!”

Betway 1 star review on 21st November 2023

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Posted 1 year ago

“This company is a sham.closed my account and no reasom given. Deposited funds stolen currently. Impossible to get through on livechat. A complete joke.”

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Posted 1 year ago

“Not received my weekly rewards again. Same thing happened last month after spending a lot. Customer service is so bad. They act like they don't know what you mean. Don't waste your money”

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Posted 1 year ago

“Once again I cannot believe I playing for over 8 hours - 40 000 Not a single decent payback Not one significant cash bolt - maybe every 1000 spins or so I'm now beginning to believe other players that beltway is a scam I understand one cannot beat the house but it's so obvious that the spins are interfered with especially mystique fortune spins - one sees great symbols which just get spun past Why is there always a problem with the server - obviously for you to change sequences? I'm aware that any gambling is our own problem but surely even the gaming board would be very interested In this I actually physically write down the result of each spin irrespective of my game I am still waiting for a response on my previous email Amazingly you want your players to continue supporting you Looking forward to your response and not an animated response Rose duval 0768014836 Show quoted text”

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Posted 1 year ago

“Betway.com blocked my account and I can no longer have access to my money. I called and emailed many times but no answer. Did anyone else experience the same thing with betway.com?”

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Posted 1 year ago

“They block my account after two weeks of trying to verify my account. I sent them every document they requested and block my account anyway. The balance i had at the moment was the highest i had ever had and they told i just lost the money and there is no way to get it back”

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Posted 1 year ago

“Please don't play... online bettings in betway..fully money corruption... gambling company... please avoid.. Iam loss the money 5 lakhs.”

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Posted 1 year ago

“Bad experience. Always out of connection. Especially on weekends where there is many games your app is always having connection problems”

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Posted 1 year ago

“Yho I feel so scammed, I bet hundreds 1000s only to come out with nothing this was shocking I honestly can’t bet with you guys anymore I lost too much money only to come out with nothing”

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Posted 1 year ago

“Poor customer service . when you have a problem you take time to solve it.even your chat help are not good you will wait in th queue for more than two hours.had a problem reporting that someone using my account waited the whole day until that person stole my money.they locked my account now they telling me I have to wait 3 to 5 days what kind of a problem is this”

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Posted 1 year ago

“From 29Aug i request withdrawal today its 5 of september i still didnt get my money my documents were approved 30 aug and still they wont pay me anything guys plessr dont play this casino its fake scam they all are liers thr owner is Anthony.W he is lier same like his employers.BIG SCAM THEY LOVE WHEN YOU MAKE DEPOSIT BUT THEY WONT PAY YOU”

Betway 1 star review on 5th September 2023

Helpful Report

Posted 1 year ago

“Hello, This is still unacceptable. I am not happy with this situation. I am requesting for account danyoung456 to be permanently closed and the new account 69Dan69 to stay open so I can use the money. I have waited for the self-exclusion period to end, and still hasn’t been opened. I also permanently closed my account, danyoung456 so I can use my winnings in 69Dan69. I understand the self-exclusion policy now, and it won't happen again. However, this has happened before at your competitors, and they paid me out. Please re-open my account, it has nearly been 50 days and I have spent upwards of 60 hours waiting for Betway livechat to assist me. I trust that Betway will do the right thing in this situation, as this is a lot of money for someone like me. Thanks.”

Helpful Report

Posted 1 year ago

“Betway has given me the horrible experience in the last couple of days as I have depositing Since last year or so I never withdrawal any money but fortunately when I did try to withdraw my money that's wre the true colours shown by team betway horrible horrible customer service agents are illiterate they close your account by frustrating you n make you say words which u r not suppose to n they eldo a self exclude saying it's there rules and regulation and the reason why they close the account they say customers r priority to them so let me tell you I have been trying to reach them they kept me hold no email replies no credit yet of my withdrawal I highly recommend you people not to use betway because it will show u hell at the end as I'm having lot of troubles by them worst customer service experience my username is (jayasharma9989)”

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Posted 1 year ago

“Awful company, avoid at all costs.”

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Posted 1 year ago

“Chutiya banate h ye sale betway par game mat khelna”

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Posted 1 year ago

“I was a fully verified customer No problems depositing. No additional verification required for deposits. Requested a withdrawal of a small 190 pounds. Heard nothing for days. Contacted live chat who requested more verification which is a breach of UKGC. (Who are as much use as a chocolate teapot) guidelines UKGC. received numerous complaints about gambling companies in 2019 doing this Betway are SKINT after their hefty fines. STAY WELL CLEAR”

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Posted 1 year ago

“Worst app,worst call centre ,worst banking team”

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Posted 1 year ago

“I wrote a review two days ago 6/8/23 about this company and how bad it was to deal with and how difficult it was to contact them,Today 8/8/23 i have been locked out of my account with MY MONEY still in it this has got to be illigal and when i try to contact BETWAY i keep getting sent around in circles, i Will continue to GET MY MONEY BACK if it means ringing them every single day an also emaling them every single day.”

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Posted 1 year ago

Betway is rated 1.7 based on 506 reviews