B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 1,951 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give them zero stars i would. I accidentally purchased software that was student teacher. My bad my fault. it was $150. I got with their customer service department to assist. I was willing to purchase the proper version at more money. They said sorry charley its your fault and non refundable thanks for the $150. WILL NEVER use this site again!”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately our vendor does not permit us to return software like the item you purchased incorrectly. That's why these products are labeled, "This item is noncancelable and nonreturnable." You're welcome to purchase the correct product but unfortunately we cannot issue return authorization for the product you have and cannot offer any discount on the correct item. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“BUYER BEWARE : TERRIBLE SUPPORT & Zero willingness to help with your order if there are any issues. B&H Takes Zero responsibility for anything its all about profit they don't care about repeat business or making the customer happy whatsoever. I would leave ZERO Stars if possible, these people are DUMB AS ROCKS. I spent almost $9,000 with this online shop since Black Friday and all they have done is cause problems and offer no help in resolving anything. I'm treated by customer support that it is MY PROBLEM that they make all these errors, their support representatives are incompetent. Even the managers just read scripts back to you, it's pathetic. Terrible way to do business and keep treating people this way and you won't be around long.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to see if this can be amicably resolved but from the information provided here I cannot ID the customer or the transaction. Please send a note with the original order number o me at henryp@bhphoto.com. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“becareful people, tried to make a purchase (my very first purchase on my journey to stop using amazon) added my item to the cart and after putting in my zip code it says "Eligible for free shipping" but upon checking out it added it back, emailed customer sevice only to be emailed a incomplete sentence that reads "free sh is for orders over $49.00" so lazy they counldnt be bothered it address the situation properly i sent them a screenshot to show what im seing on my screen but no luck so ill add them to a place to never shop at.”

Helpful Report

Posted 2 years ago

Tim: Thank you for your interest in B&H Photo and for this feedback. I regret your dissatisfaction and apologize. I'd like to know more about this incident so I can determine what happened. Please email details to me at henryp@bhphoto.com so I can look into this and see how it can be amicably resolved. Thanks in advance for your assistance. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“I recieved a defective battery so I opened a return RMA and sent the battery back, I never got a refund. I used thier return shipping lable, the item was delivered with a signature and they will not refund the payment. Been fighting with them for 3 months and I give up. It's not the $10 its the principle of the matter. They should stand behind thier products and do the right thing.”

Helpful Report

Posted 2 years ago

“Accidentally purchased center perforated paper (for $300), called customer service to return it and was told I couldn’t because the seal had been ripped. Now I am out $300 and have a ton of paper I have no use for. I thought B&H Photo could have been more accommodating. I will never buy here again.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we say, "Nonreturnable Items ... Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)." Unfortunately I cannot ID the customer or this transaction. Please email details to me at henryp@bhphoto.com so I can look into this situation. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“I wanted to order a camera to Israel, but I was afraid that it would cost me taxes, so I asked in the chat, the agent replied that I would inquire but he knows that I won't need to pay. I was happy and ordered. the order did not arrive at the time they promised, and then after a few days, I get a message that I have to pay the courier company 100 dollars because they paid me for the taxes. Of course, I didn't agree, I wrote to the store, and they tell me it was not their fault and they were ready to give me a refund, but I have to pay for the return shipping. So, for now, I don't have the money and I don't have the camera If I could I would give 0 stars. bad service!”

Helpful Report

Posted 2 years ago

“I tried to change the payment method and use my credit card, what would be much more convenient, instead of my debt card but your system went mental and didn't let me proceed. So. I had to pay with my debt card. If you don't let people change payment methods then please don't offer the option.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. We would like to look into this, see how our site should be adjusted and how we can resolve this amicably. Unfortunately, we cannot ID the customer or the transaction from the information provided here. Please use henryp@bhphoto.com to update me with the order information we need to solve this problem. Thank you. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“have gotten tons of stuff at B&H recently I bought a DJI RS 3 that DID NOT WORK returned it and related accessories then after bought a $250 card and other stuff and some cavalier socks that were way too big for lavs but they refused to return them even though an INACCURATE WEBSITE DESCRIPTION like they have some % policy rather than a case by case reality considerations basis”

Helpful Report

Posted 2 years ago

Hi James, I read your review and wanted to see how I can address your concerns. I regret that our company had to make the difficult decision to not accept returns from you anymore and you feel we do not care about your business. What you describe is contrary to B&H's standards of excellence. We focus our training on providing our customers with a great experience which is focused on courtesy and sharing knowledge. We want every customer to have the best solution possible. While nobody likes bad reviews, we take it as an opportunity to see if we can resolve any issues our customers are having. When our Customer Service Department makes the decision to block a customer from making returns it is one that they do not take lightly. This is an extreme measure and does not happen often. We want our customers to be happy although there are several mitigating factors that are taken into consideration when they do that. I reviewed your account and see that you have been shopping with us for at least the last 9 years and we appreciate that you considered us for those purchases. Unfortunately, you had an extremely high return rate amounting to 2/3rds whether measured by order quantity or dollar value. Very often this merchandise has to be written off and cannot be sold by our Used Department to recoup any of the losses. We did not prohibit you from purchasing, we are only saying we can longer accept returns or exchanges. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Somos territorio de USA pero no nos pueden enviar baterias para nuestros equipos.”

Helpful Report

Posted 2 years ago

“NEVER EVERY WILL I CONSIDER THEM.. EVERY!!!! I'm a very patient person AND I've been in the midst of a major relocation so my attention has been elsewhere. I sent 4 lens to BH PHOTO for review to purchase OVER 2 MONTHS AGO!!! I realized after 30 days that I had not received a response sooo, I called. Some guy said, the response was delayed because the lens were shipped to NYC from their CA office. I thought it odd but, said fine. I noticed, after ANOTHER 30 days that I still had not received a response. So I called again and got bounced around 3 times by people who made it clear they did not care AT ALL. Each time I briefly explained what was going on and the 1st person said I was in the wrong department. The 2nd person just said hold on and the 3rd person cared even less. When I said, return my lens that SOB got an attitude!! WHO in their right mind wants to do business with a company that treats them like this! The funny part is, I need to update my gear and need 2 new bodies for some INTL shooting and traveling. Guess what company WON'T be considered as being to buy”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. We determined that we did not wish to make an offer on the items you sent to us, but regret and apologize for the delay in conveying this to you and effecting a return. As a courtesy and by way of apology, we are offering a $50 B&H electronic gift card. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Today I ordered a DJI Gimbal online today at 12:30 with comformation email saying it was being packed or shipment. Twenty minutes later I got an email saying my order was canceled. Then at 1315 their was a third order and then followed by a text from my bank saying they canceled my card due to fraud activity. I called and the nice lady said for me to use a different card and screenshot showing the funds were taken out and the screenshot clearly shows it was taken out. I called back later on in the evening and was told their was never a transaction for 770 and will not help me. Now I'm out of $770 until B&H refunds the funds so I can again try to get the Gimbal and I will never do business with B&H again”

Helpful Report

Posted 2 years ago

B&H 894092440 dated 06/22/22 Thank you for your order and this feedback. We regret your dissatisfaction. This is the only order I can find which matches your name and transaction description. There is no credit card associated with this order. If this is about a different transaction please contact me at henryp@bhphoto.com so I can investigate. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“AWEFUL experience. They sent me a defective laptop and told me their policy is no returns for opened computers regardless if it is defective upon receipt. Never again will I buy from someone with out checking return policy. Ill stick with tried and true companies.”

Helpful Report

Posted 2 years ago

B&H Web No: 1081894600 Thank you for your order and this feedback. We regret your dissatisfaction. I am sorry you received inaccurate information from an inexperienced customer service employee. We have created and emailed return authorization with a pre-paid return label for your convenience and will issue a refund as soon as we receive and process your return. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Package to Canada lost in-transit. B&H handled customs clearance but they refunded just the price of the items and not the amount paid to them for customs charges. They insist that Canadian customs would take care of that part of it. Canada Customs says they will not. I'm left holding the bag for duties and customs for an item that I did not receive. Never again, B&H.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. https://www.bhphotovideo.com/find/HelpCenter/International.jsp#dutiesTaxes nternational orders are generally subject to local import duties and taxes (VAT). B&H offers the convenience of handling these fees on your behalf for specific countries and for many items. If your order qualifies for this option, it will be presented to you during the checkout process. In some cases by adding the item(s) to your cart and indicating to which country you are shipping, you can see applicable duties and taxes. If none are shown, you will still need to check with that country as to their regulations regarding duties and taxes. If you opt to pre-pay, we will collect and pay any local import duties and taxes on your behalf. By choosing this service, you authorize B&H to charge any additional import duties, VAT or taxes to the original payment method. You also authorize us to charge any subsequent delivery fee resulting from incorrectly identifying your delivery location as a business vs. residential address to the original payment method.

Posted 2 years ago

“My experience with B&H had been uneventful up to a couple years ago. I had purchased several significant valued items from them in the past. The last item was a Garmin watch at around $900. It was ordered for my wife as a Christmas gift. When it was delivered, there was nothing out of the ordinary. The shipping box looked in good shape and there appeared to be no tampering. When I opened the box I found the large Garmin box but no shrink wrap. My heart dropped a bit, but I thought as long as the watch is not used, I would be happy. It got worse. I opened the Garmin box to find only a watch band and no watch. I contacted B&H and described the situation. To their credit, they did resend the order and I did receive a new watch. What disturbed me was their wording in our correspondence. They somewhat insinuated that since they could not prove otherwise, they were sending out another watch. It was as if my past purchases meant nothing. I also told them that it appeared that either an employee may have removed the watch then shipped it, or another customer had returned the item for refund, but sent them back an empty box, and B&H had failed to verify the item was actually returned. I pointed out that it has a serial number and that they could likely contact Garmin and find out who activated the watch. I do not know if they pursued this or not. Anyway, here I am about 2 years later in the market for a $6000 DSLR Camera and a $600 lens. B&H would have been my go-to for these items but having been left with the impression that they believe I may have been dishonest about receiving an empty watch box, I cannot see myself doing any business with them on such high-priced items again. It is clear to me that they failed to check a returned item and just shipped it out, or they had an employee get a nice little Christmas bonus. They had the means to track the stolen or misplaced watch but chose to bruise the history of a long-time customer.”

Helpful Report

Posted 3 years ago

B&H Web No: 1060710851 Thank you for your order and this feedback. We regret your dissatisfaction. This order was placed Dec 2019. As soon as we were advised something was amiss with the delivered package we made arrangements to ship another watch to you and did so under B&H 840683280 later the same month. As part of our routine process is such situations we conducted an internal investigation, which was the responsible reaction. We did not say or suggest or imply or infer anything about you nor did we suggest or suspect you had behaved unethically or illegally. I regret you have that mistaken apprehension, particularly since the replacement watch was shipped and delivered without incident and this all took place during 2019. -- Henry Posner / B&H Photo-Video

Posted 3 years ago

“I received the wrong set of close up lenses, I spoke with three different people two of which said I could keep these and they would send out the correct ones but when I get transferred to "customer service" I'm told they won't send them out until they get the original lenses back and it may be two or three days after they get them. So I have to print out rma labels and take the package to a fedex drop off which is not anywhere close to my house and wait another week or more for my correct item, I don't thinks so, refunded, I'll buy from someone else. You should too.”

Helpful Report

Posted 3 years ago

“1. Support offers only sympathy 2. Notification is only to offer protection plan 3. Change verification team mail address that it doesn't go to promotions inbox in gmail”

Helpful Report

Posted 3 years ago

“B&H has apparently followed the trend in permitting sociopaths run its Customer Service department. I ordered a camera on a Wednesday, with “free expdited shipping” touted on the webpage for the camera, and with the promise of its arriving that Friday if I’d order withing the next six hours. Before the end of Wednesday, I received a notification of the camera’s having been sent out - but also telling me that its expected day of arrival was Monday. The mode of shipping was cited as “standard,” not “expedited.” I bought this to the attention of Customer Service, and only after considerable back-and-forth did someone finally admit that B&H’s shipping department had made a mistake. My having been promised the camera’s arrival on Friday was part of the terms of sale, and of my conditions for purchasing it. I wasn’t being demanding and persnickety about it - I have a very tight personal schedule. The last message that I received from a CSR included the rationalization (lame consolation) that “it’s still only three business days” for the delivery. Five calendar, real-life, days. If Adorama had had that camera in stock, I’d have bought it from Adorama, who do customer service and shipping right.”

Helpful Report

Posted 3 years ago

“Awful experience. Placed an order and then received an email that the billing address was wrong. Have used that same billing address many times in the past no problems, and the charge showed on my statement. I emailed back for them to try a different address. No reply. So I called and spoke to two people who both sounded like zombies. One guy in the "verification department" didn't give his name and then proceeds to huff and puff over the phone like he's trying to tell me I'm wasting his time. I remain polite and courteous, however, and eventually he tells me he needs to place me on a hold. He then leaves me on the line for 15 minutes, before the phone system prompts me to leave a voicemail. Come to find out he canceled the order immediately after placing me on hold. Don't believe the fake 5 star reviews, this company is clearly not deserving of anyone's business.”

Helpful Report

Posted 3 years ago

“I paid $4,000 for a purchase (which they immediately charged onto my card) after they confirmed 2 were in stock and said it would ship later that day. The next day, still not shipped. They assured me they had stock and it would ship later that day. But nothing shipped. 2 days layer, they again assured me they had stock and would ship later that day, to arrive tomorrow. That night, they informed me they had no stock and it was backordered with no idea of date. Stay away from B&H unless you enjoy being lied to. Very fraudulent practices to charge my card and string me along when they knew they had no inventory to ship.”

Helpful Report

Posted 3 years ago

“Buyer beware!! B&H cancelled my order than refunded me less $. Stay away from these unprofessional crooks. They will blame you for nonexistent things than make you pay for it.”

Helpful Report

Posted 3 years ago

B&H Photo is rated 4.7 based on 1,951 reviews