British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.37

1.4 Rating 420 Reviews

8 %

of reviewers recommend British Heart Foundation

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1.4

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy online booking system, followed up by phone call and collection slot. I had 9 items for collection and was advised on the phone by a very helpful operative to dismantle any heavy furniture (solid wood bed and matching double wardrobe). The arrived on time but wouldn't take the wardrobe because "it's been dismantled". Told them BHF had advised me to do that but they stood their ground - they took the bed though. Also, wouldn't take the washing machine (hardly used) or office chair even though it had a fire retardant label. I rang BHF after they'd left and was told the drivers hadn't got room in the van for the remaining items! What a load of baloney! Also, a while ago, I visited the shop and asked if they'd like some speaker stands (Atacama) and was told "no" because the speakers were not included. Volunteers need more training......”

Helpful Report

Posted 8 months ago

“Drove for hours to meet collection service, left home at 7am, got a phone call at about 11am saying they had van problems and couldn’t collect. Won’t bother again, their loss, it has all gone to another charity, and now found out they test on animals. Really glad we did not give them our valuable and saleable items, shame on you BHF”

Helpful Report

Posted 9 months ago

“Save yourself time by not bothering to read the other reviews, they are all negative. They all agree that the guys that collect are excessively fussy, possibly because they don’t want to carry anything heavy, but refuse to take all but the best items. Don’t get caught out expecting all your donated items to be taken, it is highly likely that you will be left with items that you were expecting to give to charity. Think twice before donating to this so called charity.”

Helpful Report

Posted 9 months ago

“Booking service was quick and easy. They advised collection would be between 9am and. 1pm . My poor dogs have had no walk yet and it I now 1.15 pm and I have still not received my half hour warning calll that they are on the way”

Helpful Report

Posted 9 months ago

“Money-grubbin timewasting nesbits in the Woolwich Branch in Hare Street SE18. 3 times they sent someone to collect a wardrobe and other bric-a-brac and 3 times the same clueless individual was caught on camera making no effort to knock or ring the doorbell, even when the door was ajar and they knew someone was in! They over inflate the price of the items and wonder why they find it difficult to sell. The store is dusty and unclean despite the amount of staff/volunteers. Manager is petty & arrogant. He/she spitefully cancelled collection of the items, which was no problem as we contacted another Charity "Emmaus" who promptly collected the items a few days later, with exception of the wardrobe as It was sold privately on Gumtree for £150. We will continue to donate to them in future and advise others to do likewise!”

Helpful Report

Posted 9 months ago

“Arranged a collection for some items to be collected, as it was more than seven I was told I’d need to make a second booking! So they pay the drivers twice? What a waste of money!!!!! They didn’t even call before hand as I was told they would, they never arrived. I will be avoiding this so called charity from now on. A different charity will benefit from me from now on, I would not even recommend these to anyone looking for furniture.”

Helpful Report

Posted 9 months ago

“Sick to death of you adverts on TV. Do you think it's funny with your have a weekly flutter it's no a laughing matter for people with irregular heart beats”

Helpful Report

Posted 9 months ago

“Went through online and call back process ...collection advised evg before for 7am. I opened yard gates they arrived on time. I had an antique French dresser a 5 drawer pine chest and an office desk. Within seconds "can't take that to all items. They have to be in showroom condition were a shop!" Me: "Love if they were brand new i'd be selling not donating!" The dresser is antique so it's got a patina...the drawers were fine solid apart from a few age related scuffs....the desk similar. Gave me a receipt took photo Left me 2 mins later!! Will never donate money or items to bhf again would rather give away on fb marketplace. Unbelievable off hand dismissive attitude for a bundle of items that could've made from 50 to 200 pounds and be recycled rather than dumped. Not happy I spend a day emptying and cleaning items, a ridiculously early morning and inconvenience.”

Helpful Report

Posted 9 months ago

“Bought two side cabinets and dressing table 120 pound at invoramond Perth Scotland I phoned to ask to reserve it 4.49 that evening I would be in next day to collect the nice lady called Anne had to ask her manager she said only till 9.30 next morning Anne was really nice not her fault I went back next day 10 39 reserve since was off the lady was English said oh u the one phoned up I was very polite and said yes the back of dresser needed nail in my husband said that's needed sorted any chance of getting a wee bit of as he would fix it she replied well u got it cheap enough I could have made it dearer I replied and said I come here a lot every time u are so rude it's not nice giving to charity when u spend money like that I will put this to paper's she needs help in customer services how to talk and respect customer s needs boot camp for season help with attitude I will not be so soft next time I will have proof of ignorance please take this info into consideration for more custom maba shop would be busier”

Helpful Report

Posted 9 months ago

“Good booking online service,came back with collection date straight away. Phone call beforehand to inform of arrival and quick efficient collection from helpful B.H.F Driver/Assistant. Will recommend and use again knowing items will be recycled.”

Helpful Report

Posted 9 months ago

“Because we are going into your store intending buying an item but they only want to deliver it as flat pack no matter if it is relatively small when I asked why I cannot get it delivered as seen as we are pensioners and would not be able to put it together they then said that they would build it for another £40 so the item that I was interested in costs £139 delivery charges £38 and then they want another £40 absolutely disgusted anyone thinking about donating to this profiteering so called charity should absolutely think again”

British Heart Foundation 1 star review on 27th June 2024

Helpful Report

Posted 9 months ago

“They refused to take our two armchairs because the covers did not have a fire retardant label, even though there are labels on the actual chairs. They also complained that one chair was faded. They do not deserve our goods and chattels.”

Helpful Report

Posted 9 months ago

“AVOID DONATING TO BHF!! An EXTREMELY RUDE Female Member of Staff at Wimbledon Town Branch who was on duty on Friday 14th June, 24. I think she is of Eastern European ethnicity. In her 30s and has 'blonde' hair. I have never experienced such 'in your face' rudeness from a Staff Member as I did with 'this female'. She needs to attend a Customer Service Course or remain upstairs in the Stock Room so that no other Member of the Public experiences her blatent rudeness. I would like to think someone from BHF Head Office will contact me about the experience I had with a Member of their Staff. However, I don't think they will. I went to this Store to donate some items because my elderly Mother was diagnosed with Heart Disease which there was no cure or treatment for. I felt my donated goods would add funds to the BHF Research Department. NEVER AGAIN will I consider donating to BHF because of this Member of Staff!! Infact, I asked for my donated goods to be returned .. they were, and I 'walked'! A Cancer Charity Shop will receive my unwanted items.”

Helpful Report

Posted 9 months ago

“Picked through your stuff and only bothered to take the really good stuff. Left me in a tight pickle on moving day. Wont bother donating again. Poor show.”

Helpful Report

Posted 9 months ago

“First off I was told that my bed bed would be collected in a weeks time. No message and no pick up. Then they promised to pick it up two weeks later. They then told me they would call me half an hour before to let me know they were on their way. Of course they didn’t. And then because of some very, very slight marks on my mattress l, which was almost new and perfectly acceptable, they refused to take it. The drivers in question were rude and clearly didn’t care. Never again will I donate to the British Heart Foundation. You would’ve thought with all these bad reviews someone in head office will take notice?”

Helpful Report

Posted 10 months ago

“When your spending over £100, delivery should be free . There reason, they have to pay drivers etc. But they don't charge you for collecting. How does that work then ? It's the same drivers, volunteers. Of course they need paying. The charity should pay them. And people are on very low incomes. I went to buy a suite, a few weeks ago. Which was around £100. But delivery was around £45. They should charge delivery in the price. Not add to it. I left, and went some went somewhere else. I thought it was supposed to be a charity. They get everything free. I'll not go there again. 🤨”

Helpful Report

Posted 10 months ago

“On Tue 11th Jun 2024, my mum (94) & my sister (70+) went to BHF store at East Croydon to purchase a divan bed & it was going to cost almost £500, incl headboard & delivery, & this is supposed to be a charity, & they were informed by 2 assistants that it would be delivered on Thurs 13th, but this would be confirmed by text the Thus morning, & that they would confirm by text or phone between 12-14 the delivery slot. Incidentally my mum lives 10mins walk from the store. On Thus at 11.45 there still hadn't been any text, so my mum phoned only to get a recorded message, so she phoned my sister who was able to get through & was informed the delivery was due & the bed was with the delivery driver. Having come over to my mum's at 13.30, my sister was surprised the bed hadn't been delivered as yet, so phoned the store again & was informed that they do deliveries up to 19.00, so my sister decided to go to the store to speak to someone in charge. Whilst there, & speaking to the Supervisor, it was discovered that the bed had not been in the van, but was still in the store, & would he loaded when the driver came back. Several phone calls later at 16.40, the Supervisor phoned to say that it was finally loaded, & on its way. My sister tried phoning the store at 17.20, but got a recorded message that the store was in fact closed, although the Supervisor had said they closed at 18.00, not earlier. At 17.40,the delivery driver phoned to say he'd be there in about 25-30mins. At 18.15 we phoned the driver to enquire his whereabouts, & he said he was in traffic, but would be there in about 15-20mins, when you consider my sister walked the same distance earlier in 10mins. He eventually arrived at 18.54 with the delivery.”

Helpful Report

Posted 10 months ago

“300 pounds for a second hand settee. What on earth justifies that price? Coventry shop”

Helpful Report

Posted 10 months ago

“Arrived at the shop to donate at the advertised opening time. They were closed by a grill across the door. The woman in the shop said we are closed comeback in 30 mins. When I said I don't want to come in and i asked if she could just take the parcel I was carrying she just refused and told me to come back in 30 mins. The result is as a registered donor of 25 years I will not make any further donations of money or goods. So rude.”

Helpful Report

Posted 10 months ago

“A perfect double size mattress is going to waste, because their driver did not want to carry it (with my help) to a 2 minute distance. I bet the even had a trolley too. They don't give a damn about charity. Wasting our time to wait for them for almost a week.”

Helpful Report

Posted 10 months ago

British Heart Foundation is rated 1.4 based on 420 reviews