British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.37

1.4 Rating 420 Reviews

8 %

of reviewers recommend British Heart Foundation

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1.4

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service when purchasing items bought a cabinet from shop Bristol city centre store.. Item was 100% available when purchased, paid for delivery all confirmed, put sticker on item “I’m sold” with assistant. kept checking in with store as local & adding items to the delivery at all stages checking all ok. The day before delivery I purchased more items added again the manager himself took my order & added all items once again all confirmed.Today delivery arrives & 2 items short, the cabinet & a table , the driver said he would return with items. 4 hours waiting called driver no answer, called store said would investigate and get to me waited 2 hrs no response, called store to be told item, sold 2 weeks before I had purchased it ?? Rather odd that they realise that today after Iv been in constant contact with store staff and spoke to the manager!! Also everything is computer based and stored ! How can this happen seemed very odd to me .. Iv spoke to someone who is a friend of a volunteer only to be told that the cabinet I purchased was bought by a member of staffs family.. very very odd and untrustworthy.. I will never ever donate to this charity as I have had open heart surgery & like to support charities but no more .. extremely disappointed, feel cheated , to those donating expensive items make sure it goes into the right hands as something very dodgy has gone on here & im told I can get a refund but have to go into the store and collect it & still a table short?”

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Posted 1 year ago

“Really unsure what planet bhf is on. There were a couple of items I could see when pointed out to me that might not be suitable, but an almost perfect matrice, probably no different to what you might find in a hotel, and a lovely L shaped sofa which was refused because a Couple of cushion seams were separated which I am sure anyone would have been happy to accept on the basis that 10 minutes with a needle and cotton would fixed it. Insane and wasteful.”

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Posted 1 year ago

“I will never think of donating furniture to any charity again after my experience with BHF. I had 2 wardrobes and table and chairs to donate..in good condition and up cycled. Apparently as they were "painted" the collecters woul not take them so massive waste of time..I had even rang the local shop to arrange collection so why not just ask if they're painted. Basically don't bother”

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Posted 1 year ago

“Where to start ! They refused a table because it only had 3 chairs, even tho it was from a major retailer and in lovely condition - so we sold it. Next there was an absolute debacle about the timed collection of a three piece suite, new mechanical bed, bedroom furniture, 55inch TV with TV stand and solid oak sideboard. Starting off with the comments that the driver has the final say. Then on the day before the pick-up a text to advise we would be notified 30 mins before. Started off well enough. So the next day we made our way to the property for 9am (as noted in the text( to be phoned later that morning, by the rudest worker, to say our scheduled time is now anytime between 12 and 6pm and they don't send text. Well, I received a text and it's still on my mobile!!! A very unpleasant conversation followed about the pickup time confusion with an individual who would benefit from some customer training herself, repeatedly saying "you were told or I told you" jeez I would NEVER donate to this organisation again. This is now the 2nd bad experience over the past few years, they were not interested in a single hall table, just one table apparently didn't warrant the driver's time! Oh, note to the BHF - I called Home Aid and had a completely different experience. They were really delighted with the goods, friendly, had the ability to communicate without rudeness and offer a morning or afternoon collection time. Who has time in this day and age to hang around, potentially all day in an empty house for a charity collection. Gey your act together and sort yourselves out.”

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Posted 1 year ago

“I had some antique and some modern furniture and all upholstery had fire regulations. The driver was rude and refused everything except for a couple of items and accused me of putting fake fire tags on a sofa. He dismissed the antique furniture as being too old!!! Don't book them; you'll be wasting your time”

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Posted 1 year ago

“Booked a collection for a specific date for two large double wardrobes and three charity bags. The date was accepted by BHF within a few days, and on the morning of the collection I received a text along with tracking details for the van driver Galin. I had had to dismantle the wardrobes slightly (separate top and bottom parts) due to the weight, and kept the screws and allen keys in a ziploc bag. One of the wardrobes was missing a handle, which BHF had stated was fine. The driver and his colleague arrived promptly at 8.40am. We'd forgotten to screw the top of a wardrobe back on, but they weren't concerned when I showed them the ziploc bags, and took the wardrobes without any issues. Pleased with the service, everything went smoothly and as hoped for!”

British Heart Foundation 5 star review on 21st July 2023

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Posted 1 year ago

“Just had Jack & Matt collect some donated furniture from me for the Walsall store. They were brilliant! Friendly, incredibly professional, super quick & made me feel valued as a 'customer'. Will absolutely use this service again & was really impressed with my experience.”

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Posted 1 year ago

“Two very rude staff . I wanted some items but they were clearly damaged and sharp. She was still willing to sell to me at full price. She lost out on a few sales”

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Posted 1 year ago

“Arrangement made for a PU leather 2 seater sofa to be collected today. I made sure the sofa was to hand with easy access for the driver to pick up. They called when my husband was at home , having not had the advised 30minute telephone call prior to pick up. They picked it up but within minutes returned and dumped it unceremoniously on the drive and drove away quickly. No explanation why and extremely embarrassing for me . BHF obviously only want the absolute top of the range donations so anyone thinking of donating furniture to them, DON'T !!!!!”

Helpful Report

Posted 1 year ago

“Tried to donate several items. Driver said that my furniture don't have fire labels. After that he asked my ethnicity and several times asked if I know rules of this country. I was lucky that he didn't measure the shape of my skull to judge me. Rude and disrespectful.”

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Posted 1 year ago

“Tried to donate my few year old no longer needed £2000 mattress, but the guys that turned up went over the surface like it was a forensic investigation in an episode of Bones, found a small patch of dirt and refused to take it. I told them I'd washed the cover before they came and it was likely to get more dirty from handling or them throwing it in the van without any protection but it all fell on deaf ears. So all in all a lose lose situation and I'll put it on Ebay instead.”

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Posted 1 year ago

“Tried to charge £25 delivery for an exercise bike! I don't drive, but we live literally 3 minutes away driving. Same postcode. Greedy "charity ".”

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Posted 1 year ago

“Dan and Jay collected today. Outstanding team. Polite, helpful and quick. Well done them”

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Posted 1 year ago

“Time wasters Driver says road is closed - it is very open and busy”

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Posted 1 year ago

“I would thank Danny & Andy for calling in as I would have liked to donate my 3 piece suite, they were very polite but said it was to worn to sell in the showroom. I hope to donate more things in the future. Thank you once again . Caroline”

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Posted 1 year ago

“I used to volunteer at the Deal branch. Was okay to a point, but some staff were cliquey, self-righteous, narcissistic and would gossip about others. For example, when I first arrived at the shop I heard they were doing a charity fashion show, then they automatically gave me a job I did not want which was collecting donations (I'm so glad I refused the task). I felt as though some staff and volunteers were spreading rumours about me (of a rather innapropriate nature). I felt as though I was judged when I've done a lot in my life. There were also lovely volunteers who felt ostracised and as though they were being watched constantly.”

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Posted 1 year ago

“Absolutely rip off in there now. Prices are getting out of hand. It’s supposed to be a charity shop. Some items are cheaper No a normal retail shop brand new”

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Posted 1 year ago

“Arrived on time, came in looked at furniture, leather 2 seater 3 seater, at a fast pace did not speak English to each other (rude in someone’s house ) said would not take it had creases? Yes it’s leather.Left in a flash ,appeared they could not be bothered a waste of time.Should have read other reviews first.”

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Posted 2 years ago

“Having read a BHF leaflet saying they offered free collection of furniture, I phoned them to donate the quality furniture from my late mother in law's property. I was advised they would take an inventory and advise me how much they would charge me to collect the items. I was absolutely disgusted by their attitude. I was offering them FOC furniture which later sold at a price in excess of £4000, yet they expected me to not only donate the goods FOC but also pay for them to collect it. They need to re-word their advertising leaflets. As a charity they have lost touch with reality and now spend thousands on advertising for cash donations, yet make donating furniture difficult. Clearly they were not interested in over £4000 of furniture. Shame on BHF.”

Helpful Report

Posted 2 years ago

“For a charity they seem to like wasting a lot of time booking deliveries and then have men turn up to refuse to take stuff. The reason? Worried about scratching the walls when moving the wardrobe.... yet they knew they were collecting a wardrobe of that size and where it needed to be collected from. This was the second time this happened. The first time was because a wooden desk had a scratch on it so couldn't be sold... Must be lovely to be a charity with unlimited resources to waste on delivery men coming out for no reason!”

Helpful Report

Posted 2 years ago

British Heart Foundation is rated 1.4 based on 420 reviews