British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.37

1.4 Rating 420 Reviews

8 %

of reviewers recommend British Heart Foundation

Company Reviews

Questions

Metrics

1.4

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how British Heart Foundation made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called the store to donate furniture. I explained that it needed to go by the end of the week. The staff member asked me to send an email with pictures and provisionally booked a collection for the Friday. I sent the requested photos on the Tuesday. Hadn't heard from anyone so called again and spoke to another staff member. He couldn't find my email, then said maybe it had been deleted. He searched some more and said he found it, but collection couldn't be for another week!! If you don't want the donation, you could at least inform the donor. As it is the items will have to go to the top. Poor show on your part and I won't be offering a donation to the bhf again.”

Helpful Report

Posted 1 month ago

“Update on BHF Bristol .. They have found my item? & some mix up with mistake on names which doesn’t make sense when adding items onto a ticket ? Anyhow they have found item & redeem themselves.”

Helpful Report

Posted 1 year ago

“I will never think of donating furniture to any charity again after my experience with BHF. I had 2 wardrobes and table and chairs to donate..in good condition and up cycled. Apparently as they were "painted" the collecters woul not take them so massive waste of time..I had even rang the local shop to arrange collection so why not just ask if they're painted. Basically don't bother”

Helpful Report

Posted 1 year ago

“Had made an online application to collect a freezer box. As, always I make sure items I donate have good retail value, as I've donated previously and they got the retail price that I originally paid. This freezer was less than a year old and no defect, fully working. However, after being given a time for collection I recieved a call, and when conversing I told them it was a box freezer. I was then told abruptly "oh it cost us £10 to collect" so I told them to cancel... as I say its like new and would easy get full retail value being a trusted brand. However, for the sake of £10 I'll take it too the local Brick Project (charity that helps the homeless) and I'm sure they will be better on reception. I'm sorry to say I find the Heart Foundation just too greedy for a charity. And this review is Wigan branch”

Helpful Report

Posted 3 years ago

“Mixed Experiences. I’ve used the furniture collection/donation service satisfactorily, albeit with a bit of hassle to arrange collections. My items were accepted. I’ve also used the service whereby you box up your donated items, complete a Gift Aid form, print a free courier label and drop the box with the courier. During lockdown this has been great. However, I’m sceptical as to what happens to these goods. I’ve sent five large full boxes over the past year - my own good quality mostly new clothes, and items from my late aunt’s house that were new and mostly still boxed, or with labels attached. I received acknowledgment for two of the boxes being received. I recently received an email advising that £13 had been raised from the sale of my donated items. It maybe that it takes time for items to be filtered through the donation collection centre system to stores, but it has put me off. I wish I’d sold my stuff on eBay and will do so next time I have a clear out …”

Helpful Report

Posted 3 years ago

“Delivered a settee to my father, who is in his 60's, got it into the hall way and decided they didn't have time to help him get it into the lounge so left, leaving my father to move the settee on his own to be able to get upstairs to use the toilet.”

Helpful Report

Posted 3 years ago

“Absolutely appauling service from the customer service department. Twice someone was coming to collect goods and twice they made excuses for their drivers not turning up. I support the BHF for personal reasons but will never contact them again for donating furniture.”

Helpful Report

Posted 3 years ago

British Heart Foundation is rated 1.4 based on 420 reviews